Top 28 Service desk analyst Jobs in Minnetonka, Mn

Help Desk Technician I
Willdan —Minnetonka, MN
- $30 - $35 an hour
- Office
- Windows
- Microsoft Office
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9d
Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
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IT Service Desk Analyst
PROMED MOLDED PRODUCTS INC —Plymouth, MN
- $23.44 - $32.35 an hour
- Full-time
- Bilingual
- Azure
- Mid-level
- Profit sharing
- Health savings account
11d
IT Service Desk Analyst
All Surfaces Inc. —Bloomington, MN
- $50,000 - $60,000 a year
- Mid-level
- Office
- Travel
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IT Support Specialist Tier II
AIIStar Construction —Eden Prairie, MN
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Residential
- In-person
- Health insurance
- Dental insurance
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SOC Analyst I
HEARTLAND BUSINESS SYSTEMS LLC —Plymouth, MN
- Full-time
- Hybrid work
- Research
- Entry level
- Health savings account
- Retirement plan
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Service Desk Support Analyst
The Evolvers Group —Saint Paul, MN
- Contract
- Mid-level
- Windows
- High school diploma or GED
IT Pro 3-User Support
University of Minnesota —Minneapolis, MN
- Online Application
- Hybrid work
- Background check
- Bachelor of Science
- Mid-level
4d
Business Analyst
TempWorks Software —Bloomington, MN
- $71,000 - $105,000 a year
- Research
- Mid-level
- Office
- Health savings account
- AD&D insurance
Client Support Desk Analyst
defi AUTO LLC —Saint Paul, MN
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
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Research & Data Analyst – Healthcare
Miga Solutions —Plymouth, MN
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Health insurance
Artificial Intelligence (AI) Business Transformation Analyst
Wipaire Inc —South Saint Paul, MN
- $68,894 - $103,341 a year
- Full-time
- Azure
- Computer Science
- Salesforce
- Paid holidays
- Disability insurance
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13d
Epic Cadence and RTE Analyst - Remote
UnitedHealth Group —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
HR Data Analyst / Management Analyst 4
State of Minnesota - Natural Resources Dept —Saint Paul, MN
- $34.07 - $50.53 an hour
- Online Application
- Hybrid work
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
10d
Operations Analyst - Human Services Program Representative 2
State of Minnesota - Human Services Dept —Saint Paul, MN
- $32.97 - $48.60 an hour
- Online Application
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
13d
Lead Business Analyst
TempWorks Software —Bloomington, MN
- $104,000 - $144,000 a year
- 7 years
- Research
- Office
- Health savings account
- AD&D insurance
Integration and Automation Engineer
ACCRA Management Group LLC —Minnetonka, MN
- $94,000 - $125,000 a year
- Full-time
- Remote
- 7 years
- Azure
- Computer Science
- Health savings account
- Health insurance
Epic Inpatient Orders Analyst - Remote
Optum —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- 5 years
- Pass drug screening
- Mid-level
Senior Data Analyst - Investment Insight
Royal Bank of Canada —Minneapolis, MN
- $70,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- Finance
- Disability insurance
- Health insurance
Product Manager - Associate Product Management Specialist
State of Minnesota - Employ & Econ Development Dept —Saint Paul, MN
- $34.07 - $50.53 an hour
- Online Application
- Hybrid work
- Background check
- Writing skills
- Mid-level
- Paid parental leave
- Paid holidays

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service desk analyst jobs near minnetonka, mn

Help Desk Technician I

Willdan -
Minnetonka, MN

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Job Details

$30 - $35 an hour
9 days ago

Qualifications

Network troubleshooting
Mobile device support
Enterprise software
Windows
Microsoft Office
High school diploma or GED
Mobile device management
macOS
ServiceNow
IP networking
Automation tools
Ticketing system technical support

Full Job Description

Willdan is seeking a Help Desk Technician I. This hybrid role requires three days per week in the office.

The Help Desk Technician I provides first-level technical support to end users across the organization, ensuring a high level of customer service, quick response times, and efficient issue resolution. Responsibilities include supporting hardware, software, enterprise applications, and network connectivity issues across local and remote offices. Support is provided through a ticketing system, phone, chat, and in-person interactions. The ideal candidate is detail-oriented, customer-focused, works well independently and within a team, and is eager to develop their technical skillset while contributing to service improvement initiatives. Technicians in this role are expected to manage their time effectively, follow established procedures, maintain documentation, and take ownership of tasks through completion.

Essential Duties & Responsibilities

Provide timely technical support for desktops, laptops, mobile devices, peripherals, printers, phones, and basic networking issues.
Respond to and manage helpdesk tickets, phone calls, and in-person requests with professionalism and a focus on customer satisfaction.
Set up and configure workstations and user environments for new hires and replacements, including software installations, user data transfers, and peripheral setup.
Support the onboarding and offboarding process using standardized forms and checklists.
Maintain accurate and up-to-date IT asset inventory for assigned locations; participate in audits, asset tagging, lease returns, and decommissioning processes.
Contribute to IT process improvements by helping create technical documentation and knowledge base articles to support user self-service and internal training.
Assist with MDM solutions (e.g., MangeEngine, JAMF, InTune) for mobile device and computer endpoint management.
Participate in IT projects such as system migrations, hardware refreshes, software rollouts, and office moves.
Identify recurring issues and escalate unresolved problems to higher-level support or engineers.
Look for ways to improve response/resolution time and service desk efficiency, including automation opportunities and form/process enhancements.
Maintain a clean and organized workspace including IT storage areas.
Carry and set up equipment up to 35 lbs.
Identifies, researches, and resolves technical problems. Responds to telephone calls, emails/helpdesk tickets and personnel requests for technical support.
Perform other duties as assigned in support of IT operations.

Job Requirements / Qualifications

High school diploma or equivalent required.
Associate/Bachelors degree or relevant technical certifications (e.g. CompTIA A+, CompTIA Network+, HDI Support Center Analyst, or Microsoft certifications) are preferred.
Strong oral and written communication skills.
1-3 years of helpdesk or IT support experience in a professional environment.
Proficiency in Windows 11, MacOS, and Microsoft 365 services.
Familiarity with enterprise software ticketing systems (ServiceNow) and standard support tools.
Basic knowledge of networking concepts and troubleshooting (Wi-Fi, DNS, VPN, etc.) and an understanding of ITSM, ITIL, and ITAM frameworks.
Experience with a service desk platform (e.g. ServiceNow).
Exposure to device management platforms such as JAMF, ManageEngine, or Microsoft Intune.
Familiarity with workflow automation, scripting (e.g., PowerShell) and process documentation.

EEO Non-Discrimination and ADA Reasonable Accommodation Statement
Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.

Willdan Group, Inc. participates in E-Verify.

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Refine Your Search

service desk analyst jobs in minnetonka, mn

Help Desk Technician I

Service Desk Analyst 1

IT Service Desk Analyst

IT Service Desk Analyst

IT Support Specialist Tier II

SOC Analyst I

Service Desk Support Analyst

IT Pro 3-User Support

Business Analyst

Client Support Desk Analyst

Research & Data Analyst – Healthcare

Artificial Intelligence (AI) Business Transformation Analyst

Epic Cadence and RTE Analyst - Remote

HR Data Analyst / Management Analyst 4

Operations Analyst - Human Services Program Representative 2

Lead Business Analyst

Integration and Automation Engineer

Epic Inpatient Orders Analyst - Remote

Senior Data Analyst - Investment Insight

Product Manager - Associate Product Management Specialist

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