Top 690 Support analyst Jobs in Minnetonka, Mn

Strategic Analyst – Collections Lead
SPS Commerce —Minneapolis, MN
- $90,200 - $139,800 a year
- Online Application
- Hybrid work
- 7 years
- Writing skills
- Research
- Health insurance
Quick Apply
2d
Positive Support Analyst
AFFINITY RESIDENTIAL CARE LLC —Bloomington, MN
- $49,920 - $54,080 a year
- Full-time
- Adults
- Driver's License
- Bachelor's degree
Quick Apply
Positive Behavior Support Analyst
Integrity Living Options, Inc. —Minneapolis, MN
- From $24 an hour
- Part-time
- Mid-level
- Neurology
- 4 years
- Paid holidays
- Disability insurance
Quick Apply
Payroll & Benefits Analyst
CITY & COUNTY CREDIT UNION —Minnetonka, MN
- $30.15 - $45.22 an hour
- Microsoft Outlook
- OSHA
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
9d
Research Analyst - CHS Market Advisors
CHS Inc —Inver Grove Heights, MN
- $103,200 - $172,400 a year
- Email
- Hybrid work
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Disability insurance
Support Center Analyst
HealthPartners/GHI —Bloomington, MN
- $24.04 - $36.06 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
2d
IT Support Analyst
Transcat, Inc. —Burnsville, MN
- $23 - $28 an hour
- Mid-level
- Office
- Windows
- Employee stock purchase plan
- Health insurance
IT Support Analyst
WEG Electric Corp —Minneapolis, MN
- $70,000 - $80,000 a year
- Mid-level
- Office
- Windows
Quick Apply
Membership Accounting Web Support Analyst
HealthPartners/GHI —Bloomington, MN
- $24.04 - $36.06 an hour
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
IT Operations Analyst – Executive Support
Ecolab Inc. —Eagan, MN
- $74,700 - $112,200 a year
- Overtime
- Mid-level
- Office
- Windows
- Opportunities for advancement
13d
Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
API Support Analyst II
CleanCounts (formerly M-RETS) —Minneapolis, MN
- $89,000 - $128,000 a year
- Full-time
- Hybrid work
- Mid-level
- Travel
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
R&D Analyst
Solventum —Eagan, MN
- $83,600 - $114,950 a year
- Full-time
- Hybrid work
- Oracle
- Marketing
- 5 years
- Health savings account
- Disability insurance
Associate Quality Control Analyst
Northrop Grumman —Plymouth, MN
- $60,200 - $90,200 a year
- Overtime
- Mid-level
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Support Analyst
TempWorks Software —Bloomington, MN
- $40,000 - $55,000 a year
- On call
- Research
- Office
- SQL
- Health savings account
- AD&D insurance
Data Support Analyst
Invictus Capital Partners / Verus Mortgage Capital —Minneapolis, MN
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- Paid parental leave
Jr Analyst Programmer
Innovative Office Solutions LLC —Burnsville, MN
- $70,000 - $90,000 a year
- Full-time
- Computer Science
- System design
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
IT Service Delivery Analyst
Fairview Health Services —Minneapolis, MN
- $74,006.40 - $104,499.20 a year
- On call
- 5 years
- Mid-level
- Bachelor's degree
Field Inventory Analyst (Plymouth, MN)
Philips —Plymouth, MN
- $63,780 - $102,060 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Employee stock purchase plan
2d
Product Complaint Analyst I
Boston Scientific —Arden Hills, MN
- $51,000 - $96,900 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
1d

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support analyst jobs near minnetonka, mn

Strategic Analyst – Collections Lead

SPS Commerce
Minneapolis, MN

Quick Apply

Job Details

Full-time
$90,200 - $139,800 a year
2 days ago

Benefits

Health insurance

Qualifications

Managing customer accounts
Data visualization software proficiency
Sales analytics & reporting tools
Tooling
Team leadership
Writing skills
Content writing
Performance Reporting
Metrics Reporting
Incident Escalation
Quality performance measurement
Business intelligence tools
B2B business model
Sales management systems proficiency
CRM system proficiency
Process improvement planning
Business operations
AI-driven automation
Escalation handling
Task assignment
Financial data analysis tools
Financial acumen
Delegation
Collections account management
Excel data analysis

Full Job Description

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

The Strategic Analyst – Collections Lead handles the most complex customer collections and plays a key role in defining SPS collection tactics and strategies for customer segments and at scale. This role directly shapes how SPS protects revenue and retains customers — driving bad debt expense improvement, building scalable collections strategies, and developing team capability. You will balance hands-on resolution of the most complex accounts with leading the analysis, design and training of collections strategies across the collections function.

Essential Responsibilities / Duties

Analyze complex accounts and customer behavior to drive collections and revenue retention
Manage a portfolio of high-risk and complex accounts end-to-end — conducting direct outreach, negotiating payment plans and settlements, and driving accounts to resolution
Conduct direct negotiations with customers and internal stakeholders, to resolve high-dollar and sensitive collections situations
Build partnerships with Sales, Finance, Ops, Tech, and Customer Success to resolve issues and align collections strategy, reporting, and operations with ARR retention and sales targets
Own high-visibility escalations: research and prepare executive briefings, resolution recommendations, and risk assessments for SPS leadership
Develop SPS’s third-party collections strategy and operations (e.g., agency evaluation, placement policies, compliance SOPs, performance reviews, workflow, and reporting)
Gather input and analyze collections data to identify collections issues and root causes; design strategies and tactics that improve collections performance across segments and aging buckets
Review collections reports for quality assurance; recommend training, metrics, process, and technology improvements to increase collections outcomes and operational effectiveness
Oversee consistent process execution and training on collections business processes (e.g., write-offs, bankruptcy handling, payment plans, settlement negotiation, third-party collections, escalation handling, financial acumen)
Build onboarding programs for new hires; mentor team members and serve as a senior resource, building SPS B2B collections best practices
Develop and launch multi-channel outreach programs with optimized tone, sequencing, escalation triggers, and templates; measure and improve outcomes
Lead process improvement initiatives to reduce cycle time, increase recovery rates, and scale collections workflows

Minimum Requirements

Bachelor’s degree, or equivalent combination of education and experience
7+ years in collections, accounts receivable, finance, or revenue operations; 3+ years in a senior or lead capacity
Proven track record improving collections performance through measurement, analysis, strategy design, process improvement, and QA in a B2B or SaaS environment
Proven experience managing third-party agencies or vendor management
Demonstrated ability to manage executive-level escalations and negotiate complex resolutions with C-level / SVP-level contacts
Strong financial acumen, data analysis and reporting skills; ability to synthesize large datasets, draw conclusions, identify actions, and communicate findings to an executive audience
Skilled communicator with experience writing content and optimizing customer experience; strong executive presentation and negotiation skills
Proficiency with CRM, ERP, AI, collections platforms, and advanced reporting tools (e.g., Excel, Salesforce, Tableau, SQL).
Strong attention to detail and the ability to manage competing priorities in a high-change tech environment
Experience structuring and delegating work in a team environment

Preferred Experience

Deep understanding of B2B SaaS revenue models and collections practices, including ARR retention strategies and customer lifecycle management.
Experience with AI workflow design, automation tooling, or technology adoption in an operational team
Advanced ERP and/or reporting expertise, including PowerBI and Salesforce report design.
Process improvement experience (Lean, Six Sigma)
Experience in curriculum development, mentoring, or team upskilling

Location:

This role follows a hybrid work model, with regular in-office presence required at our Minneapolis office.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual salary range for this role is: $90,200.00 - $139,800.00. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To Apply: https://spscommerce.wd108.myworkdayjobs.com/SPS/job/US-MN-Minneapolis-Office/Strategic-Analyst---Collections-Lead_R-001089

Pay: $90,200.00 - $139,800.00 per year

Work Location: On the road

Quick Apply

Refine Your Search

support analyst jobs in minnetonka, mn

Strategic Analyst – Collections Lead

Positive Support Analyst

Positive Behavior Support Analyst

Payroll & Benefits Analyst

Research Analyst - CHS Market Advisors

Support Center Analyst

IT Support Analyst

IT Support Analyst

Membership Accounting Web Support Analyst

IT Operations Analyst – Executive Support

Service Desk Analyst 1

API Support Analyst II

R&D Analyst

Associate Quality Control Analyst

Support Analyst

Data Support Analyst

Jr Analyst Programmer

IT Service Delivery Analyst

Field Inventory Analyst (Plymouth, MN)

Product Complaint Analyst I

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