Top 4493 Customer experience supervisor Jobs in Minnetonka Mn

Transit Operations Manager
Southwest Transit —Eden Prairie, MN
- $92,000 - $138,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health savings account
- AD&D insurance
Operations Supervisor
Johnson Screens Inc —New Brighton, MN
- $85,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- AD&D insurance
Quick Apply
10d
Assembly Operations Supervisor
SkyChefs —Minneapolis, MN
- $59,796.82 - $74,746.03 a year
- Full-time
- Mid-level
- 3 years
- Organizational skills
- Free parking
- AD&D insurance
Quick Apply
Office Manager
EK Johnson Construction —Hopkins, MN
- $55,000 - $70,000 a year
- Full-time
- Customer service
- 5 years
- Mid-level
- Health savings account
- Health insurance
Quick Apply
10d
Accounts Receivable Manager
Mains'l —Brooklyn Park, MN
- $63,000 - $73,100 a year
- Online Application
- Hybrid work
- 5 years
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager, Airport Customer Experience
American Airlines —Saint Paul, MN
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Valley View Facility Use Supervisor
Eden Prairie Schools —Eden Prairie, MN
- $76,237 a year
- 8 hour shift
- Google Workspace
- Management
- Customer service
- Paid holidays
- Disability insurance
9d
Production Supervisor
Super Radiator Coils —Chaska, MN
- $80,000 - $95,000 a year
- Addiction Medicine
- Engineering
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
Warehouse Supervisor - PM Start
UNFI —Hopkins, MN
- $73,000 - $109,500 a year
- Full-time
- Word processing
- Computer literacy
- Sanitation
- Health savings account
- AD&D insurance
Quick Apply
6d
Group Supervisor Fulfillment Center
Walgreens —Brooklyn Park, MN
- $63,100 - $101,200 a year
- Spanish
- HIPAA
- English
Customer Service Manager
Reprise Biomedical, Inc. —Plymouth, MN
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- Conflict management
- In-person
- Health insurance
- Dental insurance
Quick Apply
11h
Patient Registration Manager
Outset —Robbinsdale, MN
- $2,000 - $3,000 a week
- Contract
- Management
- Hospital
- Mid-level
- Flexible schedule
- Referral program
Quick Apply
10d
Supervisor, Care Coordination
Medica Services Company LLC —Minnetonka, MN
- $70,200 - $120,400 a year
- On call
- Nursing
- RN License
- Customer service
- Paid holidays
- Health insurance
10d
Production Supervisor
Nextern —Maple Grove, MN
- $79,040 - $99,840 a year
- Full-time
- Mid-level
- Leadership
- 2 years
- AD&D insurance
- Disability insurance
Quick Apply
Shift Supervisor Selecting
Anchor Glass —Shakopee, MN
- $74,000 - $92,000 a year
- Full-time
- Mid-level
- 2 years
- Communication skills
Manager Clinic II
Allina Health System —Richfield, MN
- $52.24 - $72.28 an hour
- Full-time
- Internal Medicine
- 3 years
- Clinic
- Disability insurance
- Health insurance
6d
Manager, Customer Support (Remote)
Neumo Holdings LLC —Bloomington, MN
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
Production Supervisor (1st Shift and 2nd Shift)
SUPER RADIATOR COILS LIMITED PARTNERSHIP —Chaska, MN
- $80,000 - $95,000 a year
- Full-time
- Addiction Medicine
- Engineering
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Clinic Manager
Minneapolis Clinic Of Neurology, Ltd —Burnsville, MN
- $79,646 - $110,000 a year
- Microsoft Outlook
- HIPAA
- 3 years
Quick Apply
Quality Supervisor II
Protolabs —Brooklyn Park, MN
- $80,200 - $107,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Experience equivalent to degree accepted
- Health savings account
- Employee stock purchase plan
Quick Apply
7d

I want to receive the latest job alert for customer experience supervisor in minnetonka mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience supervisor jobs near minnetonka mn

Operations Supervisor jobs in Minneapolis, MN

Fulfillment Associate jobs in Brooklyn Park, MN

Customer Service Manager jobs in Plymouth, MN

Clinical Supervisor jobs in Minnetonka, MN

Production Supervisor jobs in Chaska, MN

Customer Service Manager jobs in Saint Paul, MN

Operations Supervisor jobs in Frederick, MD

Operations Coordinator jobs in Chicago, IL

Operations Supervisor jobs in Augusta, GA

Operations jobs in Las Vegas, NV

Operations Supervisor jobs in Southaven, MS

Operations Remote jobs in Tampa, FL

Operations Coordinator jobs in Minneapolis, MN

Operations Supervisor jobs in Minnesota

Customer Care Manager jobs in Charlotte, NC

Customer Care Manager jobs in Georgia

Rn Primary Care jobs in Atlanta, GA

Customer Care Manager jobs in Ardmore, PA

Affirm Customer jobs in Remote

Lpn Home Care jobs in Philadelphia, PA

Transit Operations Manager

Southwest Transit -
Eden Prairie, MN

Apply Now

Job Details

Full-time
$92,000 - $138,000 a year

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Pension plan
Employee assistance program
Vision insurance
Professional development assistance
Life insurance

Qualifications

Route planning software
Spatial analysis
Geographic analysis
Data analysis reporting
Team leadership
Coaching
Mapping software
Metrics Reporting
Transportation planning (urban planning)
Team development
Bachelor's degree
Mentoring
Procurement contract management
Contracts
Data collection
Project contract management
Data analytics technologies

Full Job Description

Job Summary

The Transit Operations Manager manages daily transit operations, ensuring safe, reliable, and efficient service. This role leads the transit fleet's lifecycle, oversees dispatch workflows, manages driver contracts, and directs long-term transit planning and network development. The ideal candidate maintains operational efficiency, optimizes fleet uptime, and designs service routes to meet community needs

SouthWest Transit is an award-winning Transit agency serving the SouthWest Twin Cities area through bus, on-demand rideshare, and shuttle services. The agency is committed to serving the needs of their customers through diverse and innovative transit solutions that build community and connect customers from where they are to where they want to go.

Mission:
We provide a premium experience for the southwest Twin Cities through safe, reliable, and cost-effective transit that builds community and connects our customers from where they are to where they want to go.

Vision:
SouthWest Transit is the leading provider of innovative transit solutions that improve livability and enhance economic opportunity in the communities we serve.

Essential Duties & Responsibilities

Lead, coach, and develop a team of dispatch, customer experience, and transit ops staff to ensure continuous communication and smooth daily operations.
Manage daily transit operations ensuring system-wide adherence to commission-approved KPIs.
Lead the Transit Planner in designing, analyzing, and optimizing transit routes, timetables, and service schedules.
Analyze ridership trends and operational data to improve service efficiency, enhance the rider experience, and identify service gaps and expansion opportunities.

Prepare operational reports, service performance metrics, and grant proposals for transit development funding.
Partner with internal departments, vendors, and external stakeholders to improve public transit services and implement new technologies.
Manage and/or partner on comprehensive new-hire training programs focused on safety, equipment operation, and customer experience.
Assist in incident investigations, respond to difficult and sensitive issues, identify and report findings and take necessary corrective action.
Manage budgets, staffing resources, and operational priorities while continuously identifying opportunities for process improvement.
Manage the accurate collection, verification, and timely submission of monthly and annual reports to the FTA National Transit Database, MnDot, MetCouncil, the SWT Commission and others as needed.
Work with cross functional teams to map the customer journey, identifying pain points and opportunities for improvement across all touchpoints.
Oversee service design and execution.
Develop and implement short- and long-term operational strategies that align with agency goals and community needs. Guide long-range transit planning, service standards, and network development.
Monitor and improve on-time performance, productivity, service reliability, customer satisfaction, and operational efficiency. Utilize data analytics to support operational decision-making and continuous process improvement.
Prepare and manage driver ops operating budgets, and monitor expenditures to identify cost-saving opportunities.
Collaborate with the Safety and Risk Specialist to minimize incidents and improve safety.
Be the liaison between SWT and the driver contractors.
Oversee the collection and analysis of customer feedback from various channels including social media, surveys, focus groups, etc..
Identify, partner, and execute on opportunities for enhancing customer experience from loyalty programs to appreciation events.
Fleet Management
- Oversee the end-to-end lifecycle of transit vehicles, including capital planning, procurement, deployment, and disposal.
- Manage fleet performance metrics, fuel consumption, and operational costs using maintenance management software.
- Ensure all vehicles comply with federal, state, and local safety and regulatory standards.
All other duties as assigned

Minimum Qualifications

Bachelor’s Degree in Urban and Regional Planning, Public Administration, or other related field
5-7 years progressively responsible experience in public transportation system with at least 3 years leading teams
Proven ability to lead and mentor teams
Strong proficiency in scheduling, routing, and mapping software
Experience with transit scheduling and run-cutting software, micro-transit operations, transit performance analytics and reporting, geo-spatial analysis, and contract management
Embraces SWT values of Purpose, Integrity, Continuous Learning, Innovation, Belonging and Accountable
Strong understanding of GTFS and transit data standards, transit funding and grant administration

Preferred: Expertise in Federal Transit Administration (FTA) regulations

This role is 100% in office.
SouthWest Transit participates in E-Verify. Upon job acceptance, candidate will be required to complete an I-9 form and provide documentation to verify identity and employment eligibility.

Physical Demands & Working Conditions

Work is indoors in a normal office environment. Occasional lifting of thirty pounds or less is required. Requires a high attention to detail or deadlines between 45% and 70% of the time. A typical workday involves about 85% of the time spent sitting and about 50% or more of the time using a keyboard. However, this varies depending on the season. A significant amount of time is spent handling paper and maintaining files.

Apply Now

Refine Your Search

customer experience supervisor jobs in minnetonka mn

Transit Operations Manager

Operations Supervisor

Assembly Operations Supervisor

Office Manager

Accounts Receivable Manager

Customer Service Manager, Airport Customer Experience

Valley View Facility Use Supervisor

Production Supervisor

Warehouse Supervisor - PM Start

Group Supervisor Fulfillment Center

Customer Service Manager

Patient Registration Manager

Supervisor, Care Coordination

Production Supervisor

Shift Supervisor Selecting

Manager Clinic II

Manager, Customer Support (Remote)

Production Supervisor (1st Shift and 2nd Shift)

Clinic Manager

Quality Supervisor II

I want to receive the latest job alert for customer experience supervisor in minnetonka mn

Related Searches

Explore jobs in more locations

Job Summary

Essential Duties & Responsibilities

Minimum Qualifications

Physical Demands & Working Conditions

Job Seeker Tools

Employer Tools

Browse

Stay Connected