Top 7 Tier 3 field services engineer Jobs in Minooka, Il

Tier 3 Field Services Engineer
WEBIT Services —Naperville, IL
- $80,000 - $120,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- AD&D insurance
- Disability insurance
Quick Apply
IT Field Support Engineer
Argonne National Laboratory —Lemont, IL
- $86,299.00 - $134,626.05 a year
- Full-time
- Background check
- Mid-level
- Office
5d
Tier II Field Engineer
Proven Business Systems LLC —Tinley Park, IL
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- AD&D insurance
Tier II Engineer
Proven Business Systems LLC —Naperville, IL
- $45,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Ability to walk for extended periods
- Paid parental leave
- AD&D insurance
QA Manager
PTMA Financial Solutions —Naperville, IL
- $120,000 - $145,000 a year
- Full-time
- Hybrid work
- 7 years
- Computer Science
- Customer service
Quick Apply
5d
Site Reliability Engineer
ampliFI Loyalty Solutions —Naperville, IL
- $90,000 - $110,000 a year
- On call
- Hybrid work
- Computer Science
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
5d
Tier 1 Engineer
Proven Business Systems LLC —Tinley Park, IL
- $35,000 - $50,000 a year
- Full-time
- Up to 50% travel
- Ability to walk for extended periods
- Mid-level
- Paid parental leave
- AD&D insurance

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Tier 3 Field Services Engineer
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tier 3 field services engineer jobs near minooka, il

Tier 3 Field Services Engineer

WEBIT Services -
Naperville, IL

Quick Apply

Job Details

Full-time
$80,000 - $120,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Azure
Wireless network configuration
Public Cloud
Virtualization tools
VLAN
Firewall
DHCP
Wireless communication system operation
DNS
Server virtualization
Networking equipment (troubleshooting support)
VPN management
Intune

Full Job Description

Company Overview

WEBIT Services, a leading Managed Services Provider based in Chicago, is searching for a dedicated and highly skilled Tier 3 Field Services Engineer to join our team of Employee Owners. As a critical part of the Field Team, you will provide advanced technical support, troubleshooting, and onsite expertise to ensure the seamless operation of client infrastructure.

Position Overview

WEBIT Services is building a Pipeline of Candidates for the Tier 3 Field Services Engineer Position. Please apply to be considered.

Engineer

The Tier 3 Field Services Engineer is responsible for delivering expert-level IT support, overseeing the configuration, deployment, and maintenance of IT systems for our clients. This role involves deep client interaction, proactive problem-solving, and ensuring infrastructure is up-to-date and operating efficiently. You will be a Subject Matter Expert (SME) and a trusted resource, offering proactive recommendations and technical solutions to enhance clients’ IT environments.

Core Responsibilities

Advanced Technical Support:
- Resolve escalated and complex technical issues across hardware, software, and network systems.
- Collaborate with support teams to provide seamless resolutions and reduce client downtime.
Troubleshooting:
- Diagnose and resolve intricate technical issues by analyzing logs, performance data, and system metrics.
- Work proactively to prevent future incidents by identifying potential risks and implementing preventive solutions.
Configuration, Deployment, and Maintenance
- Perform onsite configuration and deployment of workstations, servers, and networking equipment following industry best practices.
- Conduct regular maintenance checks as per the weekly and monthly checklists, ensuring systems operate at peak performance.
- Record findings and maintenance activities to provide clients and internal teams with up-to-date reports.
Client Consultation:
- Engage with clients to understand their business needs and technical challenges, offering tailored solutions to optimize their IT environments.
- Communicate technical concepts clearly to non-technical stakeholders, ensuring client satisfaction with all service engagements.
Documentation and Handover:
- Maintain accurate and comprehensive documentation for configurations, deployments, and troubleshooting procedures.
- Ensure documentation is available for internal teams and clients through PSA.
Collaboration and Knowledge Sharing:
- Work closely with the vCIO, Project Managers, and Solutions Engineers to ensure all IT initiatives align with client strategies.
- Train junior engineers and share best practices to improve the team’s capabilities.
Issue Escalation and Proactive Management:
- Identify, document, and escalate unresolved technical issues using structured escalation procedures.
- Implement changes via the change management process in PSA, following defined approval workflows.

Requirements

Education/Experience:

Bachelor’s degree in Computer Science, Information Technology, or a related field, OR 3+ years of experience in a Tier 3 support or similar role.

Technical Expertise:

Extensive knowledge of Microsoft AD, O365, Azure/InTune, virtualization technologies, firewalls, and networking.
Hands-on experience with server and storage virtualization, VPN, VLANs, DNS, and DHCP.
Ability to implement, configure, and troubleshoot wireless networks.

Certifications:

Relevant certifications such as CCNA, CompTIA Network+, VMware VCP, or MCP are preferred.

Soft Skills:

Strong problem-solving capabilities and the ability to work effectively under pressure.
Excellent communication and interpersonal skills with a customer-focused approach.

Benefits

Benefits:

Company-paid Day-1 Health Insurance for employee
Company-paid AD&D Insurance
Company-paid LTD & STD Insurance
Unlimited PTO
Employee Assistance Program
Dental Insurance
Vision Insurance
401k
Life Insurance

Additional Information:

Position Type: Full time, salaried
Salary Range: $80,000-110,000
Unlimited PTO Eligibility: After 90 days
Employee Ownership Eligible after 1 year of service

Quick Apply

Refine Your Search

tier 3 field services engineer jobs in minooka, il

Tier 3 Field Services Engineer

IT Field Support Engineer

Tier II Field Engineer

Tier II Engineer

QA Manager

Site Reliability Engineer

Tier 1 Engineer

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