Ward County Human Service Zone is Hiring an Eligibility Lead Worker in Minot, North Dakota
This position is eligible for remote/telework and required to report to the Minot office a minimum of one day per month.
Ward County Human Service Zone is seeking an Eligibility Lead Worker for the Economic Assistance team through administrative, programmatic, and client support.
The function of this position is to provide training and support to team members and review accuracy of cases. This position will also determine eligibility and on-going benefits which may include working with multiple economic assistance programs. This position will interpret and apply complex state and federal policies.
This position works with Economic Assistance programs including Health Care Coverage, Supplemental Nutrition Assistance Program (SNAP), Low-Income Energy Assistance, and Child Care Assistance.
Program training is provided for this position.
Eligibility Lead Worker example of duties:
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Provide initial and ongoing training
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Onboarding of new employees
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Answer policy and system questions
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Coach and consult on complex issues
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Review work for timeliness and accuracy
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Provide customer support in-person and in a call-center environment
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Fielding client communications to include phone calls, emails, and mail
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Preparing general correspondence
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Establish electronic records
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Assembling and distributing program information, applications, forms, reports, and other materials to clients
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Review, input, and retrieve data from various databases and computer systems
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Attend training and workshops
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Maintain a working knowledge of the laws, rules, policies, procedures, and regulations
To succeed in this position, you need strong communication, teamwork, and decision-making skills, with the ability to adapt in a dynamic, diverse environment. You will need to have a strong understanding of complex program policies and procedures. Additionally, you will need to be comfortable working with all types of software and database applications, with a willingness to learn new technology programs.
To be considered for this position, you must have a high school diploma or equivalent and one year of work experience involving duties directly related to determining eligibility for human services economic assistance programs. Plus, it requires one of the following:
- Completion of the eligibility worker one-year certificate program.
- Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program.
- Three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, or housing assistance, or working in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments/financial planning, or computer/data processing fields.
- Three years of any combination of education and experience listed above.
Working for Ward County Human Service Zone:
Ward County Human Service Zone partners with the Department of Health and Human Services and Ward County to deliver public assistance and program protocols and provides employees with the excellent benefits and employment packages offered by Ward County as a Ward County employee.
Ward County Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package.
Employees enjoy ten paid holidays, as well as earning both annual leave and sick leave days.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
Application Procedures
Your resume must clearly show the months and years of employment for each position listed. This information is required to accurately calculate your qualifying experience and determine whether you meet the minimum qualifications of the position. Resumes that do not include sufficient employment date may not be able to be fully evaluated.
Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.
For more information about the position or if you need an accommodation, please contact Liza Renaud by email: [email protected] or phone: (701) 857-0708.
Employing Unit ND HHS - Ward County Human Service Zone
TTY Number ND Relay Service 1 (800) 366-6888 (text) or 1 (800) 366-6889 (voice)
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact [email protected] or (701) 328-3290.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.
