Collections Specialist - ServiceMac (Remote)
ServiceMac, LLC —Fort Mill, SC
- $22 - $24 an hour
- Full-time
- Remote
- Background check
- Pass drug screening
- Research
- Employee stock purchase plan
- Health insurance
Quick Apply
Collections Specialist
Brightspeed —Charlotte, NC
- Full-time
- Remote
- Writing skills
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Collections Specialist
AIR Control Concepts —Charlotte, NC
- $55,000 - $65,000 a year
- Full-time
- Remote
- Oracle
- Mid-level
- Residential
- Health savings account
- AD&D insurance
Quick Apply
Senior Collections Specialist
ServiceMac, LLC —Fort Mill, SC
- $21.24 - $28.31 an hour
- Full-time
- Oracle
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Quick Apply
13d
Recovery and Collections Agent
Smith Debnam Narron Drake Saintsing & Myers, LLP —Charlotte, NC
- Full-time
- High school diploma or GED
- Computer skills
- Entry level
- Flexible schedule
Quick Apply
12d
Senior Collections Specialist - ServiceMac
ServiceMac, LLC —Fort Mill, SC
- $21.24 - $28.31 an hour
- Full-time
- Oracle
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Quick Apply
12d
Senior Collections Specialsit-ServiceMac
ServiceMac, LLC —Fort Mill, SC
- $21.24 - $28.31 an hour
- Full-time
- Oracle
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Quick Apply
12d
Billing & Collections Lead
Synergy Shared Services —Charlotte, NC
- Full-time
- Finance
- Supervising experience
- Mentoring
Quick Apply
Call Center Collections Supervisor
Republic Finance —Charlotte, NC
- Full-time
- Microsoft Excel
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Bill and Account Collector
Vantastic Mobility Sales Llc —Wingate, NC
- $12 - $20 an hour
- Full-time
- Computer literacy
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
Part-Time Doorstep Trash Collection Specialist - Nights
Valet Living LLC —Huntersville, NC
- $18 - $19 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
Collections Specialist
OneMain Financial —Fort Mill, SC
- Extended hours
- Spanish
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
5d
Account Analyst 2
CAR SERVICING LLC —Charlotte, NC
- No weekends
- Spanish
- English
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply
Collections Specialist
Anticimex North America —Matthews, NC
- Full-time
- No experience needed
- Computer skills
- Ability to stand for extended periods
Associate General Counsel, Collections, Servicing and Customer Operations
Mission Lane —Charlotte, NC
- $178,000 - $225,000 a year
- Full-time
- Remote
- Mid-level
- Contracts
- Communication skills
- Paid parental leave
- Disability insurance
Senior Collections Specialist
First American Financial Corporation —Fort Mill, SC
- Oracle
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
12d
Special Collections Coordinator
American Red Cross —Charlotte, NC
- $18.03 an hour
- Full-time
- Bilingual
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
Collection Specialist
RNR Tire Express —Charlotte, NC
- $16.00 - $20.68 an hour
- Online Application
- Background check
- Clean driving record
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
6d
Collections Manager
Toshiba America Business Solutions, Inc. —Charlotte, NC
- $60,000 - $75,000 a year
- ERP systems
- Office
- Finance
- Paid holidays
- Health insurance
Quick Apply
Collections Specialist
Progressive LLC —Charlotte, NC
- $14 an hour
- Full-time
- Background check
- Fair chance
- In-person
- Paid training
Quick Apply

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Collections Specialist - ServiceMac (Remote)

ServiceMac, LLC -
Fort Mill, SC

Quick Apply

Job Details

Full-time
$22 - $24 an hour

Benefits

Employee stock purchase plan
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Paid sick time

Qualifications

Customer communication
Loan collections
Mortgage compliance
Research
High school diploma or GED
Mortgage debt collection accounts
Debt collection negotiation
Bankruptcy law compliance support experience
Collections account management
Bankruptcy

Full Job Description

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts. You will conduct both inbound and outbound customer outreach, gather and analyze borrower information, negotiate payment arrangements, and ensure accounts remain compliant with investor, regulatory, and company requirements.
This role requires strong judgment, problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. You will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing multiple priorities in a fast paced environment.

WHAT YOU'LL DO

Perform inbound and outbound collection calls across all stages of delinquency.
Research, identify, and resolve issues contributing to customer delinquency.
Maintain accurate and detailed records of all customer interactions and account activities.
Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.
Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.
Analyze borrower financials to determine appropriate payment arrangements or retention options.

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

High School diploma or equivalent.
Typically requires 1–3 years of mortgage service experience and high‑volume collections experience.
Goal‑oriented with the ability to thrive in a fast‑paced environment.
Strong verbal and written communication skills.
Ability to manage multiple priorities with strong attention to detail.
Call center experience preferred.

Knowledge, Skills, and Abilities (KSAs)

Knowledge of collections procedures and best practices.
Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations.
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
Strong negotiation, active listening, and communication skills.
Ability to analyze and interpret moderate to high‑complexity issues and make sound decisions.
Strong problem‑solving, time‑management, and organizational skills.
Ability to thrive in a fast‑paced, collaborative environment.
Strong attention to detail with the ability to meet goals and deadlines.
Ability to interact and communicate effectively with individuals at all levels of the organization.

Working hours are 11am-8p, EST with a rotating Saturday 9am-3pm EST.

Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law.

Pay Rate: $22.00 - $24.00 per hour

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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