Top 22 Call center supervisor Jobs in Miramar, Fl

Call Center Supervisor
Conceptions Florida —Coral Gables, FL
- From $55,000 a year
- Full-time
- Background check
- Sales
- HIPAA
- Health savings account
- Health insurance
Quick Apply
12d
Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Manager, Customer Service I
Chewy —Hollywood, FL
- Full-time
- Mid-level
- Travel
- Mentoring
Contact Center, Supervisor of Operations
Windstar Cruises —Miami, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
Call Center Supervisor - Law Firm
Mayersohn Law Group, P.A. —Fort Lauderdale, FL
- $75,000 a year
- Full-time
- Spanish
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
4d
Supervisor, Medication Adherence
Chen Medical Associates —Miami, FL
- $22.00 - $31.42 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Opportunities for advancement
Manager Contact Center
University of Miami —Medley, FL
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Quality control
- Health insurance
- Dental insurance
Guest Compliance Manager
Windstar Cruises —Miami, FL
- Full-time
- 3 years
- Senior level
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Dispatch Supervisor
Titan America —Deerfield Beach, FL
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
5d
Manager, Contact Center Training
University of Miami —Medley, FL
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
Customer Support Manager
The Real Autograph —Fort Lauderdale, FL
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
7d
OSS Call Center In Office Supervisor
Quest Health Solutions LLC —Coral Springs, FL
- $50,000 - $65,000 a year
- Full-time
- Mid-level
- Leadership
- 2 years
- Dental insurance
- Paid time off
Quick Apply
Medicare Sales Supervisor
HEALTHPLANONE, LLC —Sunrise, FL
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Customer Service/Call Center Manager
Morgan White Group —Miami, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
5d
Mgr Patient Access Operations, Contact Center Administration
Baptist Health South Florida —Miami, FL
- Spanish
- 6 years
- HIPAA
- Wellness program
- Health insurance
11d
Ready Mix Concrete Dispatch Supervisor
Titan America —Deerfield Beach, FL
- Full-time
- Mid-level
- Office
- 3 years
CC Supervisor
Del Toro Insurance —Miami, FL
- Full-time
- Mid-level
- Recruiting
- Leadership
Quick Apply
Strategic Sales Manager
Crisp Recruit —Miami, FL
- $2,000 - $2,500 a month
- Call employer
- Remote
- Spanish
- English
- 3 years
- Paid holidays
- Paid time off
Manager, Call Center Operations
WM —Davie, FL
- Full-time
- Marketing
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
ACA Health Insurance Sales Supervisor
UniVista Insurance —Miami, FL
- $65,000 - $80,000 a year
- Extended hours
- Background check
- Spanish
- Management

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call center supervisor jobs near miramar, fl

Call Center Supervisor

Conceptions Florida -
Coral Gables, FL

Quick Apply

Job Details

Full-time
From $55,000 a year
12 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Foreign language proficiency
Customer communication
Team supervision
Managing teams in a customer support role
Call center experience
HIPAA
High school diploma or GED
Hiring
Conflict management
Project leadership
Medical terminology
Call center management

Full Job Description

Job Overview
Conceptions Florida is looking for a Call Center Supervisor with prior management/supervisor experience in a Call Center. The Call Center Supervisor will oversee call center staff and will be responsible for assigning tasks, motivating and disciplining Call Center employees and assessing their performance.

Responsibilities
· Lead a call center team of 3-4 employees.

· Hire, train, and prepare call center representatives to respond to patient questions and complaints and troubleshoot problems.

· Ensure all Call Center representatives understand and comply with all call center objectives, performance standards, and policies.

· Attend management meetings scheduled by upper management and communicate to the Call Center staff effectively about issues that may impact Call Center representatives.

· Monitoring and evaluating call center representative performance, providing educational opportunities, and taking corrective action, if necessary.

· Oversee the day-to-day operation of the call center systems (i.e. EMR and CRM).

· Drive continuous improvement through CRM analytics dashboard.

· Offer new ideas and suggestions for improvement in the Call Center.

· Demonstrate a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making patient complaints/concerns a priority.

· Ensures 100% adherence to all company policies and procedures.

· Follows HIPAA law and maintains patient privacy/confidentiality.

· Understands and embraces Conceptions Florida and call center operations.

· Praise and share feedback with the call center team regarding their performance, suggest improvements, changes and/or updates as applicable.

· Audit patient phone calls when a patient complaint is received regarding a call center employee or a call center matter.

· Be a visible presence in the Call Center and create strong relationships with the call center team and Conceptions Florida’s supervisors and their respective team.

· Performs other duties as assigned.

Experience
- Excellent communication skills, both verbal and written.

-Call center experience.

-Manager/supervisor experience required.
- Strong analytical abilities to assess call center metrics and performance data.
- Proficiency in English and Spanish is a plus.
- Experience in project management.
- Demonstrated leadership skills with the ability to motivate and inspire teams
- Proven ability to manage, negotiate, and resolve conflicts effectively
- Prior experience in customer service or sales roles is beneficial

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Experience:

Call center management: 2 years (Required)

Language:

Fluent English (Required)
Fluent Spanish (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center supervisor jobs in miramar, fl

Call Center Supervisor

Remote Contact Center Supervisor

Manager, Customer Service I

Contact Center, Supervisor of Operations

Call Center Supervisor - Law Firm

Supervisor, Medication Adherence

Manager Contact Center

Guest Compliance Manager

Dispatch Supervisor

Manager, Contact Center Training

Customer Support Manager

OSS Call Center In Office Supervisor

Medicare Sales Supervisor

Customer Service/Call Center Manager

Mgr Patient Access Operations, Contact Center Administration

Ready Mix Concrete Dispatch Supervisor

CC Supervisor

Strategic Sales Manager

Manager, Call Center Operations

ACA Health Insurance Sales Supervisor

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