Top 1 Contact center engineer Jobs in Miramar, Fl

NOC II Engineer
Hotwire Communications —Fort Lauderdale, FL
- Writing skills
- Mid-level
- 4 years
- Paid parental leave
- Paid holidays
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NOC II Engineer

Hotwire Communications -
Fort Lauderdale, FL

Quick Apply

Job Details

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Referral program

Qualifications

Telecommunications network performance monitoring
IT system monitoring
Production monitoring
Network routing
Network monitoring tools
Cisco routers
System performance monitoring

Full Job Description

The NOC II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies.

RESPONSIBILITIES

Monitor production network environment using a combination of monitoring tools to ensure availability.
Coordinate field router intrusive and non-intrusive testing and repair of circuits.
Coordinate onsite dispatch of Telecommunication vendor repair services.
Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem.
Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously.
Responsible for configuring and maintaining monitoring tools.
May write or revise system documentation and procedures.
Work with Engineers to resolve production problems.
Write coherent trouble ticket notes on production incidents and problems.
Perform periodic health checks of systems.
Responsible for answering inbound calls and for providing support.
Escalate issues and problems according to procedures and best judgment.
Diagnose problems and resolve them in an expeditious manner.
Other duties as assigned.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Minimum of 4 years of experience in a Help Desk or high volume call center preferred
Minimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques
Minimum of 4 years of progressively responsible work experience in network and / or server monitoring skills
Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS
Specialties NOC/ Process writing skills of training a plus
Experience in Monitoring Theory / Implementation a plus
Experience in Customer Service.
Experience in current Internet network hardware and software technologies.
Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
Comprehensive Healthcare/Dental/Vision Plans
401K Retirement Plan with Company Match
Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
Paid Volunteer Time
Paid Parental Leave
Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
Employee Referral Bonuses
Exclusive Entertainment Discounts/Perks

#LI-MC1

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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contact center engineer jobs in miramar, fl

NOC II Engineer

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