Top 2 Deskside engineer Jobs in Mission, Ca

Deskside Engineer
Cognizant —Mission, CA
- $70,000 - $79,000 a year
- Full-time
- Mid-level
- Windows
- Communication skills
- Paid parental leave
- Employee stock purchase plan
1d
Deskside Engineer - SFO
Cognizant —Mission, CA
- $63,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- Employee stock purchase plan
1d

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Deskside Engineer

Cognizant -
Mission, CA

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Job Details

Full-time
$70,000 - $79,000 a year
1 day ago

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Desktop computer repair
Stakeholder engagement
Incident report management
Laptop (troubleshooting support)
Investment management software
Experience at asset management companies
Windows
IT infrastructure
Desktop (troubleshooting support)
Incident management operations support
Customer support ticket management
Trading platforms
IP networking
Investment banking
Desktop administration
Ticketing system technical support
Stakeholder management

Full Job Description

Role Title: Deskside Engineer

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Job Summary
Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

What you'll do in the role:
Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
Provide onsite and remote support to traders in a fast-paced high-pressure environment.
Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
Coordinate with application network infrastructure and vendor teams for issue resolution.
Perform software installations upgrades user access management and hardware deployments.
Maintain documentation and follow ITIL-based support processes.
Experience supporting trading floor technologies.

What you’ll need to succeed:
Strong Windows/Mac devices support and troubleshooting skills.
Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
Familiarity with ITSM tools (ServiceNow Remedy etc.).
Strong communication stakeholder management and problem-solving skills.
4-8 years in Trader Support Front Office Support or Financial Services IT Support.
Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Salary and Other Compensation :
The annual salary for this position is between $70,000 to $79,000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Deskside Engineer

Deskside Engineer - SFO

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