Top 3 3rd line support engineer Jobs in mississippi

L2 Desktop Support Engineer
Tata Consultancy Services —Blue Springs, MS
- $55,000 - $65,000 a year
- Weekends as needed
- Computer Science
- Ability to walk for extended periods
- Research
- Commuter assistance
- Health insurance
Global L&D Quality Manager, Supplier Quality and Shipholds
Teleflex —Olive Branch, MS
- 7 years
- Engineering
- Travel
Test Engineer for New Programs SG 24
PACCAR —Columbus, MS
- Bachelor of Science
- Engineering
- Mid-level
2d

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Global L&D Quality Manager, Supplier Quality and Shipholds
Teleflex —Olive Branch, MS
Support ongoing compliance and inspection readiness activities including front room/backroom support. ASQ certification (CQE, CQA, CMQ/OE) preferred.

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Rain for Rent —Grove City, OH
Instruct and lead field technician employees on a day-to-day basis. Execute change orders as required in the field. Able to read a map and calculate distances.
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CaptiveAire —Columbus, OH
4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred. A combination of being in the field working on job…
$70,000 - $100,000 a year
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L2 Desktop Support Engineer

Tata Consultancy Services -
Blue Springs, MS

Apply Now

Job Details

$55,000 - $65,000 a year

Benefits

Commuter assistance
Health insurance
Dental insurance
Vision insurance
Pet insurance

Qualifications

Customer communication
Hardware maintenance
Software installation
Computer hardware

Full Job Description

Must Have Technical/Functional Skills

Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe

Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates

Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements

Roles & Responsibilities

Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.

Physically fit to walk through large areas

Ability to work after hours and weekends if necessary or required by the customer.

Knowledge of using ServiceNow as the ticketing tool.

Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.

Analyze, resolve, respond to, and document end user inquiries.

Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.

Troubleshoot Operating System issue. Connection issues with LAN/WAN.

Update tickets with accurate and timely records of work performed, and resolution details

Maintain and contribute to a knowledge base.

Coordinate hardware warranty repair.

Perform inventory management activities as required in coordination with asset management and other corporate groups.

Escalate to 3rd party vendors when necessary

Responsible for raising and coordinating problem management issues

Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.

Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.

In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology.

Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories.

Receives instructions from certified technicians and project managers to troubleshoot advanced issues.

Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.

Primary responsibility to manage End User related incidents and requests.

Go to person for all plant IT related requests (Password resets, access etc. specific to plants).

Base Salary Range : $55,000 to $65,000 Per Annum

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SV2

#LI-KUMARAN

Location

Blue Springs, MS

Job Function

TECHNOLOGY

Role

Engineer

Job Id

405768

Desired Skills

Desktop management

Salary Range

$55,000-$65,000 a year

Desired Candidate Profile

Qualifications : BACHELOR OF COMPUTER SCIENCE

Apply Now

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3rd line support engineer jobs in mississippi

L2 Desktop Support Engineer

Global L&D Quality Manager, Supplier Quality and Shipholds

Test Engineer for New Programs SG 24

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