Top 8 Call center supervisor Jobs in Mississippi

Contact Center Manager - Onsite - Ridgeland, MS
ModivCare Solutions, LLC —Ridgeland, MS
- $60,800 - $75,000 a year
- Full-time
- 6 years
- Microsoft Outlook
- Bachelor's degree
- Paid parental leave
- AD&D insurance
Quick Apply
11d
Call Center Manager
Hope Enterprise Corporation —Jackson, MS
- Full-time
- 5 years
- Research
- High school diploma or GED
- Paid holidays
- Disability insurance
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Client Support Manager
Barrett Distribution Centers —Olive Branch, MS
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
Operations Manager
HEALTHPLANONE, LLC —Madison, MS
- Full-time
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Medicare Sales Supervisor
HEALTHPLANONE, LLC —Madison, MS
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Member Contact Center Manager Gulfport 5177
Keesler Federal Credit Union —Gulfport, MS
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Compliance Improvement Manager
HEALTHPLANONE, LLC —Madison, MS
- Full-time
- 6 years
- Writing skills
- Analysis skills
- Health insurance
Quick Apply
5d
Contact Center Supervisor - Onsite - Ridgeland, MS
ModivCare Solutions, LLC —Ridgeland, MS
- $46,000 - $50,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Paid parental leave
- AD&D insurance
Quick Apply
6d

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Contact Center Manager - Onsite - Ridgeland, MS
ModivCare Solutions, LLC —Ridgeland, MS
Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.
$60,800 - $75,000 a year
Quick Apply
11d
Call Center Manager
Hope Enterprise Corporation —Jackson, MS
The Call Center Manager is responsible for overseeing daily operations of the call center, including supervising Telephone Service Representatives, ensuring…
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Shared Services Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
$74,500 - $89,400 a year
Quick Apply
Assistant Manager-Call Center
Kenneth's Hair Salons & Day Spas, Inc. —Columbus, OH
In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving…
$18.83 - $20.67 an hour
11d

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Contact Center Manager - Onsite - Ridgeland, MS

ModivCare Solutions, LLC -
Ridgeland, MS

Quick Apply

Job Details

Full-time
$60,800 - $75,000 a year
11 days ago

Benefits

Paid parental leave
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Phone communication
Performance Reporting
Call center management

Full Job Description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Contact Center Manager to join our team. This position is responsible for overseeing day-to-day operations, leading, and guiding a team of representatives to ensure service level and contract goals are met, and driving continuous improvement to enhance the customer experience and satisfaction.

This role...

Monitors contact center performance, operating efficiencies, and staff development.
Implements call center process and policy improvements.
Identifies and resolves customer issues, including participating in routine communications with clients to ensure complete customer satisfaction.
May personally respond to complicated inquiries or challenging customers when more in-depth and knowledgeable assistance is needed.
Administers call center policies governing scheduling, call handling, and customer service.
Delivers daily, weekly, and monthly reports to be used by management and clients.
Ensures training needs and proper contact center education occurs.
Provides escalated support and guidance on the Medicaid policy manual and relevant transportation needs.
Maintains working knowledge of proprietary software.
May lead projects and perform other duties as assigned.
Occasional business travel may be required.
Determines appropriate resourcing of staff in order to achieve goals and objectives.
Manages and mentors employees on performance gaps, career development opportunities, and strategies.
Manages and mentors employees on performance gaps, career development opportunities, and strategies.
Manages and coaches employees on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.
Recognizes others’ contributions and share credit for success.
Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.
Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.

We are interested in speaking to people with the following...

Bachelor's Degree required.
Six (6) plus years experience in a heavy phone volume contact center.
Two (2) plus years leadership responsibility.
Or equivalent combination of education and/or experience.
Strong ability to use thinking and reasoning to solve a problem.
Excellent verbal and written communication skills; ability to communicate effectively, clearly, and concisely.
Excellent ability to take care of the customers’ needs while following company procedures.
Ability to make critical decisions while following company procedures.
Ability to get along well with a variety of personalities and individuals.
Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Intermediate proficiency in the use of Word, Excel, Outlook, and PowerPoint.
Ability to organize and direct oneself and effectively supervise others.
Ability to find a solution for or to deal proactively with work-related problems.
Ability to effectively build relationships with customers and co-workers.
Driven ability to complete assigned tasks under stressful situations.
Knowledge and proficiency of call/contact center management tools and principles.
Knowledge and proficiency in quality improvement tools and processes.
Must be able to work independently and as a member of a team.
Must possess ability to analyze data and report on center performance.

Salary Range: $ 60,800.00 - $75,000.00 Annual

This role is bonus eligible based on individual and company performance.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
-Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]

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Refine Your Search

call center supervisor jobs in mississippi

Contact Center Manager - Onsite - Ridgeland, MS

Call Center Manager

Client Support Manager

Operations Manager

Medicare Sales Supervisor

Member Contact Center Manager Gulfport 5177

Compliance Improvement Manager

Contact Center Supervisor - Onsite - Ridgeland, MS

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