Top 1289 Customer experience leader Jobs in Mississippi

Billing lead -Aetna Employer Portal-Remote
CVS Health —Mississippi
- $54,300 - $159,120 a year
- Full-time
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
6d
Enrollment Lead- Aetna Employer Portal
CVS Health —Jackson, MS
- $54,300 - $159,120 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
6d
Site Leader
Amazon.com Services LLC —Canton, MS
- $134,700 - $182,200 a year
- Full-time
- Ability to walk for extended periods
- Engineering
- Bachelor's degree
- AD&D insurance
- Health insurance
13d
Lead Diesel Technician
Ruan Transportation Management Systems —Southaven, MS
- Up to $36 an hour
- Call employer
- Dealership
- Mid-level
- Paid holidays
- Disability insurance
8d
Construction & Roofing Crew Leader - Volunteer Projects
Sacred Heart Southern Missions —Walls, MS
- $15.79 - $21.00 an hour
- Overtime
- Background check
- Schematics
- High school
- Health savings account
- Health insurance
Quick Apply
Shift Leader
Krystal Restaurant —Philadelphia, MS
- $11 - $14 an hour
- Part-time
- 18 years or older
- No education required
- ServSafe
- Paid training
- Health insurance
Quick Apply
Shift Leader
Bumper's Drive-In —Macon, MS
- Part-time
- Retail management
- Entry level
Quick Apply
Team Leader Facility - SM #127
Sprint Mart —Flora, MS
- Full-time
- Writing skills
- Mid-level
- 3 years
Quick Apply
Licensed Real Estate Agent | Exclusive Realtor.com® VIP Leads
Poe Group —Gulfport, MS
- $48,000 - $196,000 a year
- Customer service
- Mid-level
- Real Estate License
- Flexible schedule
Lead Electrical Power Systems Engineer - MV Switchgear
Liberty Personnel Services, Inc, LP88933 —Waveland, MS
- Weekends as needed
- Customer service
- Ability to walk for extended periods
- Office
- Paid holidays
- Dental insurance
Quick Apply
4d
Shift Lead
Trident Holding Company LLC —Byram, MS
- Weekends as needed
- Background check
- 18 years or older
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Shift Lead
Trident Holding Company LLC —Jackson, MS
- Weekends as needed
- Background check
- 18 years or older
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Food Service Worker Lead - Mississippi State University - Azalea
Aramark —Mississippi State, MS
- ServSafe
- Mid-level
- University
Shift Lead
Trident Holding Company LLC —Senatobia, MS
- Weekends as needed
- Background check
- 18 years or older
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Choolah - Lead Student Team Member - Ole Miss Campus - Univ. of Mississippi
Aramark —Oxford, MS
- Nights as needed
- Basic math
- Mid-level
- University
10d
Choolah - Lead Food Service Team Member - Ole Miss Campus - Univ. of Mississippi
Aramark —Oxford, MS
- ServSafe
- University
- Leadership
10d
Maintenance Materials Coordinator Lead
SK Services, LLC —Tupelo, MS
- $50,000 - $55,000 a year
- Overtime
- Background check
- Microsoft Outlook
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
4d
Real Estate Agent Realtor.com® VIP Leads + Full Support
Poe Group —Gulfport, MS
- $48,000 - $196,000 a year
- Customer service
- Mid-level
- Real Estate License
- Flexible schedule
Operations Team Lead - 3rd shift (Inventory 11pm - 7:30am)
Millstone Medical Outsourcing —Olive Branch, MS
- Full-time
- Basic math
- Pass drug screening
- English
- Health insurance
- Dental insurance
Quick Apply
1d
Shift Leader
Krystal Restaurant —Olive Branch, MS
- $11 - $14 an hour
- Part-time
- 18 years or older
- No education required
- ServSafe
- Paid training
- Health insurance
Quick Apply

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customer experience leader jobs near mississippi

Billing lead -Aetna Employer Portal-Remote

CVS Health -
Mississippi

Apply Now

Job Details

Full-time
$54,300 - $159,120 a year
6 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

User training (technical support)
User acceptance testing
Data interpretation
Operational excellence initiatives
Process improvement planning
Cross-functional collaboration
Escalation handling
Cross-functional communication

Full Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Billing Lead serves as the centralized point of contact for all billing-related matters within the Aetna Employer Portal operational support team. This role provides Level 2 support for escalated billing issues, leads internal training and operational readiness, oversees migration from legacy billing tools, and drives continuous process improvement. The Billing Lead collaborates closely with Sales, Billers, and cross-functional teams to ensure seamless billing operations and exceptional customer experience. This position is critical in supporting the transition to new platform capabilities and in fostering a culture of innovation and accountability.

**Position is remote anywhere in the United States

Responsibilities

Serve as the primary escalation point for billing feedback and Level 2 support from Sales and Billing teams.
Lead and deliver internal training sessions to ensure operational readiness for new and existing billing processes.
Oversee the migration from legacy billing tools (e.g., ABAT, Billing Center, EZLink, Benefitfocus) to the Employer Portal, ensuring minimal disruption and clear communication.
Drive billing process improvement initiatives, leveraging performance metrics, customer feedback, and in-application surveys.
Support and refine the operational support model for billing, adapting to evolving business needs and technology enhancements.
Manage and execute Billing User Acceptance Testing (UAT), including troubleshooting and issue resolution during UAT phases.
Collaborate with cross-functional teams (Enrollment, Access & Registration, Reporting & Process Improvement) to ensure end-to-end process excellence.
Document and communicate current and future state billing processes, supporting change management and user adoption.
Contribute to the decommissioning of legacy applications and tools, supporting migration planning and execution.
Foster a customer-centric approach, championing “Customer First” problem solving and continuous improvement.

Required Qualifications

5+ years proven experience in billing operations, revenue cycle management, or a related field within healthcare, insurance, or a comparable industry.
Demonstrated ability to lead process improvement initiatives and manage escalated issues.
Experience with billing systems migration and/or implementation of new technology platforms.
Strong analytical and problem-solving skills; ability to interpret data and drive actionable insights.
Excellent communication and interpersonal skills, with the ability to train and influence cross-functional teams.
Proficiency in troubleshooting, issue resolution, and user acceptance testing (UAT).
High attention to detail and organizational skills; able to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Experience with EBS, Aetna Employer Portal, Billing Center, Benefitfocus, or similar employer billing/enrollment platforms.
Familiarity with operational support models in large, matrixed organizations.
Experience supporting the decommissioning of legacy systems and change management initiatives.

Education

bachelor’s degree preferred / specialized training / relevant professional qualifications

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/23/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply Now

Refine Your Search

customer experience leader jobs in mississippi

Billing lead -Aetna Employer Portal-Remote

Enrollment Lead- Aetna Employer Portal

Site Leader

Lead Diesel Technician

Construction & Roofing Crew Leader - Volunteer Projects

Shift Leader

Shift Leader

Team Leader Facility - SM #127

Licensed Real Estate Agent | Exclusive Realtor.com® VIP Leads

Lead Electrical Power Systems Engineer - MV Switchgear

Shift Lead

Shift Lead

Food Service Worker Lead - Mississippi State University - Azalea

Shift Lead

Choolah - Lead Student Team Member - Ole Miss Campus - Univ. of Mississippi

Choolah - Lead Food Service Team Member - Ole Miss Campus - Univ. of Mississippi

Maintenance Materials Coordinator Lead

Real Estate Agent Realtor.com® VIP Leads + Full Support

Operations Team Lead - 3rd shift (Inventory 11pm - 7:30am)

Shift Leader

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