Top 33 Customer support supervisor Jobs in Mississippi

Member Contact Center Manager Gulfport 5177
Keesler Federal Credit Union —Gulfport, MS
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Commercial Lines Client Service Manager
Higginbotham —Ridgeland, MS
- Microsoft Excel
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
12d
Service Supervisor
Cintas —Jackson, MS
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Center Manager
PeopleShores PBC —Clarksdale, MS
- $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
Quick Apply
Senior Customer Success Manager
Talitrix, LLC —Mississippi
- Full-time
- Remote
- Microsoft Outlook
- Writing skills
- Mid-level
Quick Apply
Customer Success Manager
C Spire —Ridgeland, MS
- Weekends as needed
- Mid-level
- Continuous improvement
- Mentoring
- Wellness program
- Health insurance
Quick Apply
5d
Customer Service Manager - State Farm Agent Team Member
E.J. Roberts - State Farm Agent —Gulfport, MS
- $50,000 - $75,000 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Paid time off
- Opportunities for advancement
Quick Apply
Service Manager
MHP Security Inc —Byram, MS
- $30,000 - $40,000 a year
- Full-time
- Background check
- Mid-level
- In-person
- Paid time off
- Employee discount
Quick Apply
Route Service Manager - UniFirst
UniFirst —Booneville, MS
- No weekends
- Computer literacy
- Mid-level
- Microsoft Office
- Profit sharing
- Health insurance
Client Portfolio Manager
Allied Universal —Jackson, MS
- $68,474 a year
- Overtime
- Military
- Mid-level
- High school diploma or GED
- Paid training
- AD&D insurance
Quick Apply
13h
Customer Service Manager
Alcar Recovery, LLC —Natchez, MS
- Full-time
- Mid-level
- Leadership
- Communication skills
Quick Apply
Customer Service Supervisor
PetSuites —Olive Branch, MS
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
EPIC - CLIENT ENGAGEMENT MANAGER
South Central Regional Medical Center —Laurel, MS
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Senior Client Service Manager
Gallagher —Ridgeland, MS
- Full-time
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Mentoring
Client Support Manager
Barrett Distribution Centers —Olive Branch, MS
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
Commercial Lines Client Manager - Transportation Team
Ross & Yerger Insurance, Inc. —Jackson, MS
- $50,000 - $65,000 a year
- Full-time
- Word processing
- Mid-level
- Office
- Profit sharing
- Continuing education credits
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Hart Kittle - State Farm Agent —Greenwood, MS
- $15 - $20 an hour
- Part-time
- Mid-level
- Office
- Administrative experience
- Opportunities for advancement
Quick Apply
Entry Level Manager (AT&T)
Rockstarworld Incorporated —Olive Branch, MS
- $55,000 - $67,000 a year
- Full-time
- Background check
- Customer service
- High school diploma or GED
- Employee discount
- Professional development assistance
Quick Apply
13d
Customer Care Manager - State Farm Agent Team Member
Amanda Jeffcoat - State Farm Agent —Crystal Springs, MS
- $30,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Jonathan Johnston - State Farm Agent —Florence, MS
- $30,000 - $40,000 a year
- Full-time
- 5 years
- Office
- Mentoring
- Health insurance
- Dental insurance
Quick Apply

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Member Contact Center Manager Gulfport 5177

Keesler Federal Credit Union -
Gulfport, MS

Apply Now

Job Details

Benefits

Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Computer literacy
Writing skills
Frontline customer support management
Desktop applications
Data interpretation
Microsoft Teams
Call center management

Full Job Description

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

Medical, dental, and vision insurance
Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
Employee and Dependent Life Insurance
401(k) Retirement Plan with 100% match on the first 5% contributed by you
Paid Leave
Tuition Reimbursement and Competitive Scholarships
Short-Term & Long-Term Disability Benefits
Employee Assistance Program

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

Position: Member Contact Center Manager

Department: Member Contact Center

Reports To: VP of MCC

FLSA: Exempt

Summary:

The Member Contact Center Manager is responsible for leading the daily operations of the Member Services team within the Member Contact Center. This role is accountable for delivering exceptional member experiences while achieving established service, quality, productivity, and operational performance goals. The Member Contact Center Manager reports directly to the VP of Member Contact Center and collaborates with other departments to ensure seamless operations and member satisfaction.

Supervisory Responsibilities:

Perform supervisory duties in accordance with the credit union's policies and procedures and all applicable federal, state, and local laws. Responsibilities include participating in the recruitment, interview, selection, and onboarding of employees; providing training and development; planning, assigning, and overseeing work; evaluating performance; coaching and counseling employees; administering recognition and corrective actions as appropriate; responding to employee concerns and supporting issue resolution; and supporting employment actions such as promotion, transfer, demotion, or separation in accordance with established policies and legal requirements.

Essential Functions:

Lead the daily operations of the Member Services team within the Member Contact Center to achieve organizational and departmental goals.
Foster a culture focused on member experience, accountability, teamwork, and continuous improvement.
Executes on organizational strategies to achieve call center goals and objectives, including service level agreements, call quality, and member satisfaction targets.
Monitor and analyze call center performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
Ensure adherence to call center policies, procedures, and regulatory requirements.
Collaborate with other departments to address member inquiries, resolve escalated issues, and improve the overall member experience.
Utilize call center platform to monitor call routing, workforce management, and reporting.
Prepare and present reports on call center performance, trends, and recommendations to management.
Maintains a working knowledge and daily supervision of all functional requirements of the inbound contact center.
Works with management to develop business plans to support the organization’s strategic plan.
Assist in disaster preparedness and recovery within scope of authority.
Responsible for compliance with all Federal regulations, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Other Duties and Responsibilities:

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor’s Degree in related field or equivalent combination of education and experience which demonstrates the ability to perform the functions of the position preferred

Experience and Other Requirements:

Minimum of 5 years of experience in call center leadership, preferably in the financial services industry.
Advanced Knowledge and understanding call center performance targets.
Exceptional problem-solving and decision-making abilities.
Strong critical, analytical and data-driven mindset, with the ability to interpret and utilize call center metrics.
Excellent verbal and written communication skills.
Ability to adapt to a fast-paced and dynamic environment.

Interpersonal Skills:

Demonstrates the ability to interact professionally and respectfully with members, coworkers, and external partners. Communicates information clearly and effectively, both verbally and in writing, and listens attentively to understand questions or concerns. Maintains a courteous, cooperative, and service‑oriented approach in a variety of work situations, including those involving differing perspectives or needs. Builds positive working relationships and contributes to a collaborative, inclusive, and member‑focused environment.

Computer Skills:

Proficient in the use of computers and standard office technology, including Microsoft Office applications (Word, Excel, Outlook, and Teams).

Certificates, Licenses and Registrations:

None

Physical Demands:

The physical demands described below are representative of those that may be associated with performing the essential functions of this position. The essential functions of this role can be performed with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA) and applicable federal, state, and local laws.

While performing the duties of this job, the employee may be required to remain in a stationary position for extended periods, move within the work environment, and operate a computer and other standard office equipment. Job duties may also involve the use of hands and arms to operate tools, devices, or controls, and to exchange information using various communication methods. Occasional postural activities such as bending, kneeling, crouching, or stooping may be required. The position may occasionally require lifting or moving items weighing up to 15 pounds.

Work Environment:

The work environment is primarily a professional office or branch setting, with a focus on member service and collaboration. The role may require working in shared workspaces and interacting with members, coworkers, and vendors through various communication methods. Work may involve extended periods of sitting or standing, repetitive motions such as computer or device use, and occasional movement throughout the facility.

The essential functions of the position can be performed with or without reasonable accommodation, in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA).

Declaration:

The human resources department retains the sole rights and discretion to make changes to this job description

#HPIND

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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customer support supervisor jobs in mississippi