Top 20 Direct support manager Jobs in Mississippi

Contact Center Manager - Onsite - Ridgeland, MS
ModivCare Solutions, LLC —Ridgeland, MS
- $60,800 - $75,000 a year
- Full-time
- 6 years
- Microsoft Outlook
- Bachelor's degree
- Paid parental leave
- AD&D insurance
Quick Apply
Client Support Manager
Barrett Distribution Centers —Olive Branch, MS
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
Mental Health Counseling Supervisor
The Center for Children and Families —Madison, MS
- $65,000 - $70,000 a year
- Full-time
- LMFT
- Licensed Clinical Social Worker
- LPC
Quick Apply
PCA Supervisor
Southern Home Care Agency —Ridgeland, MS
- Up to $19 an hour
- Full-time
- Background check
- CPR Certification
- Management
Quick Apply
Operations Manager
HEALTHPLANONE, LLC —Madison, MS
- Full-time
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Manager-Social Work
North Mississippi Medical Center —Pontotoc, MS
- Full-time
- Customer service
- BLS Certification
- Research
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Southaven, MS
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Gulf Port, MS Account Manager
Securitas Security Services —Gulfport, MS
- Full-time
- 18 years or older
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Care Manager/CNA Biloxi MS FT -12 hour shift from 7a-7ap or 7p-7a
Summerhouse Bay Cove IL- AL —Biloxi, MS
- $13 - $14 an hour
- 12 hour shift
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
3d
Commercial Lines Insurance Client Manager II
TX IPS —Madison, MS
- $75,000 - $85,000 a year
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
4d

Related jobs to explore

Based on your search for direct support manager

Member Contact Center Manager Gulfport 5177
Keesler Federal Credit Union —Gulfport, MS
Perform supervisory duties in accordance with the credit union's policies and procedures and all applicable federal, state, and local laws.
Mission Assurance Manager 1 - NDI
Northrop Grumman —Iuka, MS
Currently or previously certified to Level 2 per NAS410 in Ultrasonics (certification will be verified). Demonstrated success managing and developing employees…
$99,000 - $148,600 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Care Team Manager
Beacon Specialized Living —Columbus, OH
Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs…
$25 an hour
Quick Apply
Program Manager Supported Living DODD
Cap City Supported Living —Columbus, OH
The primary responsibility of this position will provide leadership and support the Home Coordinators and the Direct Support Professionals to ensure policies…
$50,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for direct support manager in mississippi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

direct support manager jobs near mississippi

Operations Manager jobs in Madison, MS

Mental Health Technician jobs in Madison, MS

Personal Care Assistant jobs in Ridgeland, MS

Customer Care Manager jobs in Olive Branch, MS

Account Manager jobs in Gulfport, MS

It Project Manager jobs in Chicago, IL

Commercial Property Manager jobs in Dallas, TX

Commercial Lines Account Manager jobs in Colorado Springs, CO

Commercial Lines Account Manager jobs in Lynn, MA

Commercial Lines Account Manager jobs in Miami, FL

Commercial Lines Account Manager jobs in Houston, TX

Branch Supervisor jobs in Southington, CT

Special Education Supervisor jobs in Ohio

Branch Supervisor jobs in Columbia, SC

Branch Supervisor jobs in Los Angeles, CA

Field Supervisor Student Teaching jobs in New Jersey

Branch Supervisor jobs in Labelle, FL

Maintenance Supervisor jobs in West Palm Beach, FL

Operations Manager jobs in Johnson City, TN

Operations Manager jobs in Utica, NY

Contact Center Manager - Onsite - Ridgeland, MS

ModivCare Solutions, LLC -
Ridgeland, MS

Quick Apply

Job Details

Full-time
$60,800 - $75,000 a year

Benefits

Paid parental leave
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Phone communication
Performance Reporting
Call center management

Full Job Description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Contact Center Manager to join our team. This position is responsible for overseeing day-to-day operations, leading, and guiding a team of representatives to ensure service level and contract goals are met, and driving continuous improvement to enhance the customer experience and satisfaction.

This role...

Monitors contact center performance, operating efficiencies, and staff development.
Implements call center process and policy improvements.
Identifies and resolves customer issues, including participating in routine communications with clients to ensure complete customer satisfaction.
May personally respond to complicated inquiries or challenging customers when more in-depth and knowledgeable assistance is needed.
Administers call center policies governing scheduling, call handling, and customer service.
Delivers daily, weekly, and monthly reports to be used by management and clients.
Ensures training needs and proper contact center education occurs.
Provides escalated support and guidance on the Medicaid policy manual and relevant transportation needs.
Maintains working knowledge of proprietary software.
May lead projects and perform other duties as assigned.
Occasional business travel may be required.
Determines appropriate resourcing of staff in order to achieve goals and objectives.
Manages and mentors employees on performance gaps, career development opportunities, and strategies.
Manages and mentors employees on performance gaps, career development opportunities, and strategies.
Manages and coaches employees on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.
Recognizes others’ contributions and share credit for success.
Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.
Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.

We are interested in speaking to people with the following...

Bachelor's Degree required.
Six (6) plus years experience in a heavy phone volume contact center.
Two (2) plus years leadership responsibility.
Or equivalent combination of education and/or experience.
Strong ability to use thinking and reasoning to solve a problem.
Excellent verbal and written communication skills; ability to communicate effectively, clearly, and concisely.
Excellent ability to take care of the customers’ needs while following company procedures.
Ability to make critical decisions while following company procedures.
Ability to get along well with a variety of personalities and individuals.
Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Intermediate proficiency in the use of Word, Excel, Outlook, and PowerPoint.
Ability to organize and direct oneself and effectively supervise others.
Ability to find a solution for or to deal proactively with work-related problems.
Ability to effectively build relationships with customers and co-workers.
Driven ability to complete assigned tasks under stressful situations.
Knowledge and proficiency of call/contact center management tools and principles.
Knowledge and proficiency in quality improvement tools and processes.
Must be able to work independently and as a member of a team.
Must possess ability to analyze data and report on center performance.

Salary Range: $ 60,800.00 - $75,000.00 Annual

This role is bonus eligible based on individual and company performance.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
-Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]

Quick Apply

Refine Your Search

direct support manager jobs in mississippi

Contact Center Manager - Onsite - Ridgeland, MS

Client Support Manager

Mental Health Counseling Supervisor

PCA Supervisor

Operations Manager

Manager-Social Work

Branch Operations Supervisor - Commercial Insurance

Gulf Port, MS Account Manager

Care Manager/CNA Biloxi MS FT -12 hour shift from 7a-7ap or 7p-7a

Commercial Lines Insurance Client Manager II

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for direct support manager in mississippi

Explore jobs in more locations

This role...

We are interested in speaking to people with the following...

Job Seeker Tools

Employer Tools

Browse

Stay Connected