Top 22 Entry level it technician Jobs in Mississippi

Entry-Level Managed Services Engineer
Business Communications, Inc. —Nesbit, MS
- Microsoft Excel
- Microsoft Outlook
- Office
10d
Managed Services Help Desk Technician
Hub Orion —Mississippi
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
9d
IT Technician 1
The Specialty Alliance —Flowood, MS
- $23 - $26 an hour
- Full-time
- Ability to lift 50 pounds
- Travel
- Experience equivalent to degree accepted
Quick Apply
11d
IT Support Engineer I
The Solutions Team Inc —Flowood, MS
- On call
- Windows
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Geek Squad Agent (Retail Store)
Best Buy —Hattiesburg, MS
- $15 - $18 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
7d
Service Desk Analyst
Hancock Whitney —Gulfport, MS
- Full-time
- Travel
- Trade school
- Communication skills
2d
IT Support Technician/Installer
Ideal Software Systems, Inc. —Meridian, MS
- 8 hour shift
- Microsoft Word
- Computer science
- Microsoft Excel
- Paid training
- Health insurance
Quick Apply
IT Specialist
ADAMS AND ASSOCIATES INC —Crystal Springs, MS
- $27 an hour
- Full-time
- Writing skills
- Mid-level
- Office
Quick Apply
3d
IT Support Analyst I 5210
Keesler Federal Credit Union —Jackson, MS
- Weekends as needed
- Hybrid work
- Computer literacy
- Research
- Office
- Disability insurance
- Health insurance
9d
Computer Specialist
Mississippi Municipal League —Vicksburg, MS
- Overtime
- In person
- Microsoft Outlook
- Word processing
- Computer literacy
PC/Network Specialist
Mississippi University for Women —Columbus, MS
- Full-time
- Background check
- Computer science
- Computer Science
IT Support Specialist (Corelle Brands)
Anchor Hocking —Byhalia, MS
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Instructional Support Technologist
University of Southern Mississippi —Hattiesburg, MS
- $44,000 - $51,500 a year
- Full-time
- Mid-level
- University
- Bachelor's degree
Help Desk Analyst
Sprint Mart —Ridgeland, MS
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Dynamic Server Support
Worldwide TechServices —Pearl, MS
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)
John Staurulakis (jsitel.com) —Madison, MS
- Weekends as needed
- Remote
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
IS Trainer 1 - Jackson, MS
Franciscan Missionaries of Our Lady Health System —Jackson, MS
- Day shift
- Customer service
- Mid-level
- High school diploma or GED
Training Specialist - RN/LPN
SEMRHI —Hattiesburg, MS
- Microsoft Excel
- Microsoft Outlook
- RN License

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Managed Services Help Desk Technician
Hub Orion —Mississippi
Support various clients by following the documented protocol for processing tickets, including answering calls, limiting time spent on tickets, and routing…
$60,000 - $65,000 a year
Quick Apply
9d
IT Technician 1
The Specialty Alliance —Flowood, MS
Required certification in A+, with additional certification required in at least one of the following: Network +, Security +, MCP, CCENT, or VCP.
$23 - $26 an hour
Quick Apply
11d

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Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply
Desktop Support
CBC Companies —Columbus, OH
Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Provide reliable remote support capabilities using…
$24 - $29 an hour

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entry level it technician jobs near mississippi

Entry-Level Managed Services Engineer

Business Communications, Inc.
Nesbit, MS

Apply Now

Job Details

10 days ago

Qualifications

Customer records maintenance
Microsoft Excel
Customer relationship building
Email customer support
Microsoft Outlook
Technical support via phone
Phone communication
Client rapport building
Incident Escalation
Phone call screening
Internal employee customer service
Task prioritization
Customer engagement
Case referral
Technical support via email
Cross-functional collaboration
Task assignment
Communication skills
Entry level
Cross-functional communication
Ticketing system technical support
Client interaction via phone calls
Customer data entry

Full Job Description

The Entry-Level Managed Services Engineer serves on the Rapid Response team as the primary point of contact for customers seeking technical support and troubleshooting assistance. This role is responsible for delivering professional, responsive, and customer-focused experience while efficiently assessing issues, providing basic technical support, and coordinating service requests with the appropriate engineering and sales resources to ensure timely resolution.

Essential Duties and Responsibilities:

Respond to inbound customer calls, emails, and support requests, creating and documenting service tickets for issues requiring engineering or sales involvement.
Deliver exceptional customer service through professional, courteous, and effective communication with customers and internal team members.
Perform initial issue assessment and basic troubleshooting to resolve customer concerns that can be addressed within approximately ten minutes.
Gather relevant information and ask questions to accurately diagnose issues, document findings, and expedite the resolution process.
Prioritize and assign unassigned service tickets to qualified and available engineers based on skillset, workload, and urgency.
Route inbound calls, emails, and support requests to the appropriate team member or department when necessary.
Maintain accurate and detailed records of customer interactions, troubleshooting steps, and ticket updates within the ticketing system.
Monitor ticket queues to ensure service requests are addressed in a timely manner and escalated appropriately.
Support departmental initiatives, process improvements, and organizational objectives.
Perform additional duties, projects, and responsibilities as assigned.
Relevant experience in a customer service-oriented role.

Knowledge, Skills, and Abilities

Strong customer service orientation.
Strong verbal, written, and interpersonal communication skills.
Professional demeanor with a commitment to integrity and customer service excellence.
Effective problem-solving and troubleshooting skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Customer-focused mindset with a proven ability to build rapport and trust.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Ability to work collaboratively with cross-functional teams and external partners.
Ability to maintain professionalism and composure in challenging or high-pressure situations.

Physical Requirements

Prolonged periods of sitting and working at a computer workstation.
Frequent use of telephones and headset.
Ability to communicate clearly and effectively with customers and colleagues.

Work Environment

This position operates primarily in a professional office environment and requires frequent use of standard office equipment, including computers, phones, and related technology and frequent interaction with customers and internal staff.

Apply Now

Refine Your Search

entry level it technician jobs in mississippi

Entry-Level Managed Services Engineer

Managed Services Help Desk Technician

IT Technician 1

IT Support Engineer I

Geek Squad Agent (Retail Store)

Service Desk Analyst

IT Support Technician/Installer

IT Specialist

IT Support Analyst I 5210

Computer Specialist

PC/Network Specialist

IT Support Specialist (Corelle Brands)

Instructional Support Technologist

Help Desk Analyst

Dynamic Server Support

Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)

IS Trainer 1 - Jackson, MS

Training Specialist - RN/LPN

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