Top 11 Helpdesk manager Jobs in Mississippi

Business Analyst | 1060931
Revel IT —Jackson, MS
- Contract
- 5 years
- Windows
- Linux
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6d
IT Support Analyst - Ridgeland, MS
Butler Snow LLP —Ridgeland, MS
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- Profit sharing
- Paid holidays
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Systems Administrator - Ridgeland, MS
BankPlus —Ridgeland, MS
- Full-time
- Research
- Mid-level
- Office
IT Manager
Southern Tire Mart LLC —Columbia, MS
- 7 years
- Office
- Continuous improvement
Quick Apply
DESKTOP SUPPORT MANAGER
South Central Regional Medical Center —Laurel, MS
- Full-time
- HIPAA
- Office
- Travel
6d
Help Desk & Support Applications - Manager _ Division of Information Systems
The University of Mississippi Medical Center —Jackson, MS
- Full-time
- Computer literacy
- Mid-level
- University
IT Support Specialist
Marmon Industrial Energy and Infrastructure —Pearl, MS
- Email
- Azure
- ERP systems
- Mid-level
Quick Apply
IT Support Manager
Liebherr USA Co. —Tupelo, MS
- Online Application
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Business Analyst (Hybrid Jackson, MS)
Da Vinci Software —Jackson, MS
- 5 years
- Windows
- Senior level
Quick Apply
6d

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helpdesk manager jobs near mississippi

Business Analyst | 1060931

Revel IT -
Jackson, MS

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Job Details

Contract
6 days ago

Qualifications

Defect resolution root cause analysis
Windows
Incident Escalation
Desktop applications
Problem management
Productivity software
Systems analysis
Associate's degree
Escalation handling
Data manipulation

Full Job Description

Associate's degree
5 years' exp with automated system for determining benefits for SNAP, TANF, E&T

OUR GOAL:
Treat our consultants and clients the way we would like others to treat us!

Interested in joining our team? Check out the opportunity below and apply today!

Jackson, MS client seeking a Business Analyst contractor with experience serving as primary point of contact for users experiencing help desk related issues. Must train onsite in Jackson, MS for six weeks, then you can move to remote.

Responsibilities:

Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the data conversion project.
Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.

Additional hours or days may be required because of the time frame for the project

Qualifications:

Experienced analyst with a background in system diagnosing software problems, resolving user inquiries for manual data manipulation.
Experience in interacting with program areas and technical staff regarding business and information technology needs.
Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.
Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.
Applicants must have at least 5 years of experience with automated system for determining benefits for SNAP, TANF or E&T
Proficiency with Windows applications
Associate's degree

Preferred:

Proficiency with JIRA (documented change system)
Certified Professional Business Analyst
Intermediate experience with Mainframe, Linux, SQL Server, ADABAS, Data Quality

Reference: 1060931

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

#gdr4900

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Refine Your Search

helpdesk manager jobs in mississippi

Business Analyst | 1060931

IT Support Analyst - Ridgeland, MS

Systems Administrator - Ridgeland, MS

IT Manager

DESKTOP SUPPORT MANAGER

Help Desk & Support Applications - Manager _ Division of Information Systems

IT Support Specialist

IT Support Manager

Business Analyst (Hybrid Jackson, MS)

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