Top 1 Helpdesk specialist Jobs in Mississippi

IT Support Specialist
Marmon Industrial Energy and Infrastructure —Pearl, MS
- Email
- Azure
- ERP systems
- Mid-level
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IT Support Specialist

Marmon Industrial Energy and Infrastructure
Pearl, MS

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Job Details

Full-time

Qualifications

Windows
Microsoft Office
Computer hardware
Desktop (troubleshooting support)
Desktop administration
Active Directory management

Full Job Description

Marmon Industrial Energy and Infrastructure

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

We are looking for an IT Support Specialist to join our manufacturing team, reporting to the Helpdesk Team Leader. The ideal candidate is hands-on, comfortable working on the shop floor, and focused on keeping systems running efficiently. Familiarity with ERP systems is a plus.

Key Responsibilities:

Serve as the first point of contact for end users across manufacturing, office, and remote locations, providing support via phone, email, in-person, and remote tools
Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile devices, shop floor terminals, and Wi-Fi/VPN, with a focus on minimizing production downtime
Install, configure, and maintain Windows systems, applications, and peripheral equipment in both office and manufacturing environments
Support day-to-day use of the ERP system (Axis by Aptean), assisting users with data entry, basic troubleshooting, and documentation; partner with the ERP Manager for more complex issues
Manage helpdesk tickets, prioritize based on business impact, and escalate as needed
Perform routine preventive maintenance, asset inventory tracking, and hardware/software audits across manufacturing equipment and IT infrastructure
Document issue resolutions and create user guides or quick reference materials to reduce recurring problems
Assist with IT onboarding/offboarding, software deployments, and small-scale projects such as system upgrades or device rollouts
Collaborate with the IT team, production supervisors, and vendors to ensure smooth daily operations

Qualifications:

2–4+ years of IT support or helpdesk experience, ideally within a manufacturing or industrial environment
Hands-on experience with hardware, software, Windows OS, Microsoft 365, Active Directory, and basic networking
Strong problem-solving skills with the ability to communicate effectively with non-technical users
Self-motivated, customer-focused, and comfortable taking ownership of issues
Highly organized with the ability to prioritize in a fast-paced environment
Comfortable working in a manufacturing setting, with occasional off-hours or on-call support for critical issues

Preferred Skills:

Experience with ERP systems in a manufacturing environment
Familiarity with manufacturing-specific IT systems, including industrial PCs, shop floor data collection devices, and barcode/RFID systems
Exposure to multi-site or hybrid environments (on-premises and cloud), including basic Azure or Microsoft 365 administration
Experience working cross-functionally with production teams, operations, or external vendors in an industrial setting

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.

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IT Support Specialist

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