Top 30 Service desk support Jobs in Mississippi

Business Analyst/Help Desk - Government Assistance Programs
Luna Data Solutions, Inc. —Jackson, MS
- $50 - $58 an hour
- Contract
- Hybrid work
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Computer Hardware Technician
TEKWISSEN LLC —Jackson, MS
- Contract
- Microsoft Outlook
- Mid-level
- Organizational skills
Quick Apply
IT Support Technician 1
Morris & Dickson Co. —Olive Branch, MS
- Full-time
- Office
- Windows
- Microsoft Office
- Health savings account
- Paid holidays
Quick Apply
IT Service Desk Support
Southern Tire Mart, LLC —Columbia, MS
- On call
- Mid-level
- Windows
- Travel
Help Desk Analyst
Sprint Mart —Ridgeland, MS
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Senior Help Desk Analyst
Hermez-IT —Jackson, MS
- $48 - $58 an hour
- Contract
- 5 years
- Windows
- In-person
Quick Apply
4d
Technical Support Analyst (Evening) (SG 24)
PACCAR —Columbus, MS
- On call
- Mid-level
- Presentation skills
- Computer networking
3d
IT Support Engineer I
The Solutions Team Inc —Flowood, MS
- On call
- Windows
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Support Center Technician
Renasant Bank —Tupelo, MS
- Computer science
- Microsoft Excel
- Microsoft Outlook
8d
IT Support Specialist (Corelle Brands)
Anchor Hocking —Byhalia, MS
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
11d
IT Support Analyst
Cosmich Simmons & Brown PLLC —Jackson, MS
- Full-time
- Computer Science
- Heavy lifting
- Ability to walk for extended periods
Business Analyst Initial one week Onsite then Remote
S R INTERNATIONAL INC —Jackson, MS
- Full-time
- Hybrid work
- 5 years
- Windows
- Linux
- Work from home
Quick Apply
5d
Dynamic Server Support
Worldwide TechServices —Pearl, MS
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
Store Support Clerk - Level 1 Help Desk
Double Quick —Indianola, MS
- Full-time
- Bachelor's degree
- POS
- Entry level
Quick Apply
PC Tech I
Pomeroy —Pascagoula, MS
- $28 an hour
- Full-time
- Customer service
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
4d
Client Tech Specialist
Solero Technologies —Water Valley, MS
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Customer Service Engineer (VA ESOM) (GV Sonny Montgomery)
Kentro —Jackson, MS
- Overtime
- Computer Science
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
7d
Desktop Specialist - I/S Desktop- Days - FT
Memorial Hospital at Gulfport —Gulfport, MS
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
Computer Specialist
Mississippi Municipal League —Vicksburg, MS
- Overtime
- In person
- Microsoft Outlook
- Word processing
- Computer literacy
PC Support Technician
Howard Industries, Inc. —Ellisville, MS
- From $31,500 a year
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d

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Business Analyst/Help Desk - Government Assistance Programs

Luna Data Solutions, Inc. -
Jackson, MS

Quick Apply

Job Details

Contract
$50 - $58 an hour
2 days ago

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance

Qualifications

Defect resolution root cause analysis
Problem management
Root cause analysis
Associate's degree
Cross-functional communication

Full Job Description

Role: Business Analyst (Help Desk & Data Conversion Support) – Government Assistance Programs

Location: Remote position (U.S.) with required onsite training in Jackson, Mississippi for the first 6 weeks at the following address: 200 South Lamar St Jackson Mississippi 39201 NOTE: Any travel/lodging costs incurred by non-local candidates will be the responsibility of the candidate.

Contract Type: Long-Term, Multi-Year Contract

Position Overview:

We are seeking an experienced Business Analyst to support a long-term, multi-year engagement. This role will serve as the primary point of contact for end users experiencing help desk-related issues and will play a critical role in supporting business operations for a large-scale data conversion project.

The ideal candidate will have strong analytical and troubleshooting skills, experience supporting users in a benefits eligibility environment, and the ability to effectively communicate with both business stakeholders and technical teams.

Key Activities/Responsibilities:

Serve as the primary point of contact for users experiencing help desk and system-related issues.
Diagnose software and system problems and provide timely resolution to user inquiries.
Perform manual data manipulation and correction activities when required to support business operations.
Review, document, and resolve incidents submitted through JIRA, email, spreadsheets, and other support channels.
Receive, document, prioritize, track, and manage support requests received via phone, email, and chat portals.
Collaborate with DHS program areas and technical teams to identify and address business and information technology needs.
Identify recurring or complex issues and escalate them appropriately to supervisors or managers.
Maintain detailed incident documentation to support issue resolution, trend analysis, and future system enhancements.
Apply critical thinking and root cause analysis techniques to troubleshoot and resolve user-reported problems.
Communicate clearly and professionally with users, including those experiencing frustration or service disruptions.

Required Qualifications:

Minimum 5 years of experience working with automated systems used to determine benefits for SNAP, TANF, or Employment & Training (E&T) programs.
Minimum of an Associate degree from an accredited institution.
Experience supporting users in a help desk, business analyst, or application support capacity.
Strong verbal and written communication skills.
Demonstrated ability to analyze issues, identify root causes, and document resolutions.

Preferred Qualifications (not required)

Experience using JIRA or similar ticketing/change management systems.
Proficiency with Microsoft Windows applications and tools.
Certified Professional Business Analyst (CPBA) or related business analysis certification.
Experience working with government agencies, particularly DHS program areas.

What We Offer

Long-term project stability through a multi-year contract engagement.
Opportunity to support a high-impact data conversion initiative.
Remote work flexibility following the required onsite training period.
Collaborative environment working with business and technical stakeholders.

If you have experience supporting benefits eligibility systems and enjoy solving complex business and technical issues, we encourage you to apply.

Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status. A fingerprinting background check is required for this role.

Pay: $50.00 - $58.00 per hour

Benefits:

Dental insurance
Health insurance
Life insurance
Vision insurance

Work Location: Hybrid remote in Jackson, MS 39201

Quick Apply

Refine Your Search

service desk support jobs in mississippi

Business Analyst/Help Desk - Government Assistance Programs

Computer Hardware Technician

IT Support Technician 1

IT Service Desk Support

Help Desk Analyst

Senior Help Desk Analyst

Technical Support Analyst (Evening) (SG 24)

IT Support Engineer I

Support Center Technician

IT Support Specialist (Corelle Brands)

IT Support Analyst

Business Analyst Initial one week Onsite then Remote

Dynamic Server Support

Store Support Clerk - Level 1 Help Desk

PC Tech I

Client Tech Specialist

Customer Service Engineer (VA ESOM) (GV Sonny Montgomery)

Desktop Specialist - I/S Desktop- Days - FT

Computer Specialist

PC Support Technician

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