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Client Care Coordinator: Kidzoola Therapy Center

One Therapy Network -
Missoula, MT

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Paid time off
Retirement plan

Qualifications

Office supply management
In-person patient registration
Patient scheduling systems
Customer relationship building
Maintaining an organized workspace
Electronic health records (EHR) management
Phone communication
Operations coordination
Writing skills
Greeting customers
Client file management
Process improvement
Scanning
Assisting medical staff
Administrative experience
Managing clients in a customer support role
Medical records
Data entry
Billing issue inquiries
Handling patient inquiries
Cross-functional collaboration
Managing patient records
Care coordination
Document management systems
Experience working with families with children
Communication skills
Patient scheduling via phone
Entry level
Office phone management
Office record organization

Full Job Description

Client Care Coordinator

Kidzoola Therapy Center is seeking a full-time Client Care Coordinator to join our team.

We are a therapist-owned pediatric therapy clinic in Missoula, Montana, providing speech and occupational therapy services in a fun, welcoming environment. Our clinic is filled with natural light and a welcoming atmosphere where people genuinely enjoy helping children and families.

We're looking for someone who enjoys helping people, pays close attention to details, and takes pride in keeping things organized. The Client Care Coordinator helps shape each family's experience at Kidzoola, from the first phone call through every therapy visit. This position combines customer service with administrative responsibilities while helping our clinic run smoothly each day.

About the Position

As the Client Care Coordinator, you'll work closely with our therapists and administrative staff to support the daily operations of the clinic. This position is ideal for someone who enjoys building relationships, staying organized, solving problems, and creating a positive experience for others.

Responsibilities

Client Experience

Welcome children and families to the clinic
Check clients in and out
Answer phones, texts, and general client inquiries
Help create a warm, organized, and welcoming clinic environment
Assist families with scheduling questions and basic billing questions
Collect payments

Scheduling & Coordination

Schedule therapy appointments and evaluations
Manage same-day schedule changes and cancellations
Coordinate communication with families regarding appointments
Work closely with therapists to support daily clinic flow
Help ensure new evaluation families have completed required paperwork

Administrative Support

Scan, upload, and organize electronic records
Data entry and document management
Assist with office organization and supply management
Assist with special projects and process improvements as needed
Collaborate with our billing and administrative staff to keep operations running smoothly

We're Looking For Someone Who...

Enjoys helping people and creating a positive experience for families
Is warm, friendly, professional, and dependable
Pays close attention to detail and stays organized
Can confidently manage multiple priorities and adapt throughout the day
Communicates clearly and professionally in person, over the phone, and in writing
Takes initiative and enjoys solving problems
Is comfortable learning and using new technology and software systems
Works well independently while also collaborating with others

Preferred Qualifications

Previous experience in customer service, healthcare, or an administrative role
Medical office or therapy clinic experience is a plus
Experience with scheduling software or electronic medical records is preferred
Strong verbal and written communication skills

We are happy to train the right person who demonstrates excellent communication skills, a positive attitude, and a genuine desire to help others.

Schedule

Approximately 40 hours per week

Monday-Thursday: 9:30 AM-6:00 PM
Friday: 9:00 AM-3:30 PM

No weekends.

Benefits

Competitive hourly pay
Paid holidays
Paid time off
Paid wellness days
Monthly wellness stipend
SIMPLE IRA retirement plan with employer match
QSEHRA health reimbursement benefit
Opportunities for professional growth

Why Kidzoola?

At Kidzoola, every role matters. We believe in supporting one another, celebrating growth, and creating a workplace where people enjoy coming to work each day. If you're looking for a position where your work makes a meaningful difference for children and families, we'd love to hear from you.

Kidzoola Therapy Center is an Equal Employment Opportunity (EEO) employer. We embrace diversity and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or genetic information.

To Apply

Please email your resume and a brief cover letter telling us why you'd be a great fit for Kidzoola to [email protected].

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Quick Apply

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Client Care Coordinator: Kidzoola Therapy Center

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Client Care Coordinator

About the Position

Responsibilities

Client Experience

Scheduling & Coordination

Administrative Support

We're Looking For Someone Who...

Preferred Qualifications

Schedule

Benefits

Why Kidzoola?

To Apply

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