Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!
Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 18,000 individuals and families. A 14-site, Federally Qualified Health Center in Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time.
DEFINITION:
Assists the Health Information Manager in organizing and maintaining medical records for the Health Information Division of the Partnership Health Center (PHC).
TO APPLY:
-
Please complete all sections of the online application at partnershiphealthcenter.org/careers, even if a resume is submitted. A resume will not substitute for completing the work history section of the application.
- Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center.
-
Incomplete applications and applications without required attachments will be disqualified.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITES:
Strong organizational and interpersonal skills. Ability to work independently and be attentive to detail. Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work. Ability to complete work assignments accurately and in a timely manner.
KNOWLEDGE: Knowledge of health information management services. Thorough knowledge of modern medical office practices and procedures. Thorough knowledge of charting practices; and of medical, ethical and legal requirements of patient records. Considerable knowledge of medical performance improvement systems, including PDSA and CQI processes. Working knowledge of current statutes regarding medical/legal issues including HIPAA standards. Working knowledge of medical terminology. Working knowledge of the PHC Corporate Compliance Guidelines.
SKILLS: Skill in the use of a personal computer and related software (word-processing, data entry). Skill in the use of electronic medical records.
ABILITIES: Ability to maintain concentration in a noisy and fast-paced environment. Ability to manage multiple responsibilities and priorities Ability to communicate effectively, both orally and in writing in the English language. Ability to establish and maintain positive relationships in a culturally diverse environment. Ability to train employees and to foster a positive team environment. Ability to work independently with minimal supervision. Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
MINIMUM QUALIFICATIONS:
An equivalent combination of education and experience may be considered.
EDUCATION: Requires high school graduation or GED. Requires training in medical terminology.
EXPERIENCE: Requires six months of experience in a medical office, working with medical records or providing administrative support.
SPECIAL REQUIREMENTS: Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. Subject to a criminal background check with fingerprinting.
REPRESENTATIVE EXAMPLES OF WORK:
Works with the Health Information Manager on the health information functions, assuring that all medical, ethical and legal requirements are met. Seeks legal advice for health information issues.
Works with the Health Information Manager on the appropriate protection of patient confidentiality as prescribed by law. Complies with federal HIPAA regulations and PHC policies for the privacy and security of patient information.
Compiles, verifies, and files medical records in designated areas/tabs according to established procedures.
Expedites the scanning of all lab/x-ray reports and other documents into the EMR and the operation of the electronic Fax queue.
Manages difficult or emotional customer situations. Responds promptly to customer needs and to health information requests. Provides customer service.
Performs general clerical work as assigned such as copying of charts/records for persons or agencies according to regulations.
Performs records organization, storage, retrieval and retention. Assists in research and participates in the development, implementation and maintenance of an electronic medical records system.
At the direction of the Health Information Manager assists with processing subpoena and court orders.
Performs related work as required or directed.
SUPERVISION RECEIVED: Works under the general supervision of the PHC Health Information Manager.
SUPERVISION EXERCISED: None.
WORKING RELATIONSHIPS: Has daily contact with clinical and administrative staff at all levels of the PHC organization. Has numerous contacts with a variety of professional offices and personnel in the community, including hospital and clinic representatives, legal offices, laws enforcement agencies, and other medical practices. Has daily contact with patients.
PHYSICAL/ENVIRONMENTAL DEMANDS:
Works primarily in a busy medical office setting. Requires sitting for approximately 5-7 hours per day and walking, standing, bending, stooping and reaching 1-2 hours per day. Requires the ability to lift papers, charts or boxes up to 20 pounds. May be exposed to airborne contagions. The employee may risk exposure to communicable diseases. May include nights and weekends, including Saturday clinic hours. This position is not eligible for remote work.
