Please read the job description in its entirety. If you are interested in this position, complete an online application. If you are an in-house staff member, please submit a letter of interest, which should include any relevant experience or skills that are applicable to the position you are applying for, to the Human Resource Department.
FT= Full-time (30-40 hours per week)
PT= Part-time (less than 30 hours per week)
Hours
Sun.
Mon.
Tues.
Wed.
Thurs.
Fri.
Sat.
Note: There may be times when additional hours or schedule changes are necessary. Department meetings are announced when scheduled, and dates and times may vary. Department meeting attendance is mandatory.
2080 hours worked is equal to one year if you work full time (40 hours per week). Increases after 2080 hours worked occur every 2080 hours worked up to 14560 hours.
The Mercantile Dept. Receiver and Organizer ensures products are received, organized and oversees constant maintenance of keeping the backstock area organized and clean, to enable maximum efficiency in workflow for stocking and merchandising of products in the mercantile department. Mercantile Dept. Receiver and Organizer is also responsible for accurate use of the register for customer purchases while providing prompt, friendly and courteous customer service. Duties may include ordering and data management as needed.
The essential duties and responsibilities of this position include, but are not limited to, the following:
General:
- Provide prompt, friendly, courteous and professional customer service.
- Take initiative to help customers with product questions and cultivate working knowledge of product lines.
- Provide assistance with special orders.
- Communicate customer service questions, requests and complaints to Mercantile Manager or Grocery Manager.
- Communicate product requests to Mercantile Manager.
- Maintain a clean and sanitized workspace and keep the department free of congestion.
Cashiering:
- Check out customer purchases quickly and accurately, using correct prices and scanning UPCs.
- Meet and maintain department standards for accuracy including minimizing overages and shortages, collecting correct and full payment from customers and giving back full change.
- Follow proper security procedures when handling cash and during customer interactions.
- Correctly process customer returns and complete documentation.
- Communicate with customers to determine bagging preferences. Bag customer purchases in a neat and organized way following department protocol. Provide carryout assistance as needed, and when possible.
- Follow department protocol for applying coupons, rainchecks, and other discounts.
- Call for back up staff as needed so wait time is minimal for customers at check out.
- Document pricing errors to ensure prompt correction.
Stocking:
- Maintain and stock shelves and displays without overcrowding; face items on shelves.
- Label items accurately with price tags or signs.
- Report price discrepancies to the Mercantile Orderer or Mercantile Manager.
- Report any UPC or product misinformation to Mercantile Orderer or Mercantile Manager.
- Take inventories of department as needed.
- Check for back stock when stocking.
- Communicate with Mercantile Buyer about slow-moving items.
Department Maintenance:
- Keep retail display areas and back stock in clean, orderly condition.
- Remove trash promptly, sweep floor and mop floor.
- Clean up spills as needed.
- Dust and clean products and shelves when stocking.
- Prepare departments for periodic inventory counts.
- Follow safe working practices.
- Alert manager of any equipment break-downs or safety hazards.
Other Responsibilities:
- Alert Manager on Duty (MOD) to potential shoplifters, disorderly customers or other emergencies.
- Answer and route phone calls, take and route messages as needed.
- Attend department and storewide meetings.
- Perform other tasks assigned by department manager or Manager on Duty (MOD).
Qualification Standards
High School education or GED preferred, but not required.
Retail experience preferred with a strong emphasis on display skills. Familiarity with product lines also preferred with some culinary knowledge. Customer Service experience and experience working with cash registers or computers preferred.
Familiarity with kitchenware, gourmet products and environmentally responsible practices, products and vendors preferred. Ability to follow market trends and to maintain inventory of relevant seasonal products. Basic math skills. Detail-oriented with ability to balance cash drawer.
Regular, predictable attendance.
Ability to work closely with others and to provide excellent customer service. Professional appearance. Ability to build knowledge about environmentally responsible vendors, local vendors, and the natural foods industry. Attention to detail and excellent organizational skills. Ability to maintain accurate records. Adhere to established work and safety procedures.
|Position Requirements
Essential Functions / Tasks:
Ability to read product labels and to distinguish color for quality control. Ability to read product labels, receipts, checks.
Hearing required to converse with customers and co-workers.
Pick up boxes, cans, other products, tools and equipment.
Up to 30 pounds regularly.
Stoop and maneuver to pick up boxes from shelving and carts.
Squat and maneuver to pick up boxes from shelving and carts.
Carts/racks weighing up to 200 pounds.
Reach overhead, front, side and back.
Ability to safely operate equipment.
Ability to carry objects weighing up to 30 pounds.
Short distances to bring items from miscellaneous areas.
Mental & Psychological Demands:
Understands and retains directions.
Basic reading/ writing skills.
Communicate effectively with co-workers and customers.
Use basic problem-solving techniques.
Attention to Task/Detail:
Organize tasks and set priorities.
Perform and /or direct multiple tasks simultaneously.
Ability to interact with the public in a positive and friendly manner.
Work cooperatively with co-workers.
Maintain composure under all circumstances.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
