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Customer Support Manager

Codis -
Chesterfield, MO

Quick Apply

Job Details

Full-time
5 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Customer relationship building
Spreadsheets
ERP systems
MRP
Bachelor's degree
Data-driven problem-solving
Productivity software
Customer information system software
Cross-functional communication

Full Job Description

Customer Support Manager

Codis | Chesterfield, MO (On-site)

Full-Time | Monday-Friday | 8:00 AM-5:00 PM

Join a Growing Pharmaceutical Manufacturing Company

Codis is seeking a detail-oriented, analytical, and customer-focused Customer Support Manager to join our team in Chesterfield, Missouri. This is an exciting opportunity for someone who enjoys building customer relationships, coordinating with multiple departments, analyzing data, and ensuring customers receive exceptional support throughout the entire order lifecycle.

As a Customer Support Manager, you'll serve as the primary point of contact for assigned customer accounts while partnering closely with Sales, Supply Chain, Production, Quality, and Finance to ensure outstanding customer service and operational excellence.

If you enjoy solving problems, working with data, and collaborating with others to deliver results, we'd love to hear from you.

What You'll Do

Build and maintain strong relationships with assigned customer accounts.
Manage the complete customer order lifecycle from purchase order through fulfillment.
Process customer purchase orders accurately and efficiently.
Communicate order updates and resolve customer inquiries in a timely manner.
Coordinate with internal departments to meet customer expectations and delivery commitments.
Support sales forecasting by identifying ordering trends and customer demand.
Assist Business Development with pricing requests, product inquiries, customer opportunities, and promotion of the Codis product portfolio.
Monitor customer order trends and identify potential supply, inventory, or service concerns before they impact customers.
Prepare reports and analyze customer, order, and forecast data to support business decisions.
Recommend process improvements that enhance customer satisfaction and operational efficiency.
Maintain customer information and account activity within CRM and ERP systems.
Partner with cross-functional teams to support customer retention and long-term account success.

Qualifications

Required

Bachelor's degree in Business, Supply Chain Management, Finance, or a related field.
Experience in customer support, customer service, account management, logistics, supply chain, or a related business function.
Strong Microsoft Office skills, particularly Microsoft Excel.
Experience working with ERP/MRP systems.
Strong analytical and data interpretation skills.
Excellent communication and relationship-building abilities.
Strong organizational, time management, and prioritization skills.
Ability to manage changing priorities in a fast-paced environment.
Strong problem-solving and critical-thinking skills.
Ability to collaborate effectively across multiple departments.

Preferred

Experience in pharmaceutical or manufacturing environments.
Knowledge of domestic and international shipping processes (INCOTERMS, export procedures, etc.).
Experience with freight forwarding or customs brokerage.
Bilingual or multilingual abilities are a plus.

Why Join Codis?

Competitive salary based on experience
120 hours of vacation plus 56 hours of sick/personal time annually (prorated amount available from day one)
Medical, dental, vision, LTD, STD, and life insurance effective the first of the month following hire
401(k) with company match and immediate vesting
Ten paid holidays each year
Clean, climate-controlled pharmaceutical manufacturing environment
Collaborative team culture with opportunities for professional growth and advancement

Apply Today

If you're looking for an opportunity where you can combine customer service, business analysis, supply chain coordination, and relationship management into one rewarding career, we'd love to hear from you.

Codis is proud to be an Equal Opportunity Employer and values a diverse and inclusive workplace.

Quick Apply

Refine Your Search

bilingual customer service manager jobs in missouri

Customer Support Manager

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I want to receive the latest job alert for bilingual customer service manager in missouri

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Customer Support Manager

Join a Growing Pharmaceutical Manufacturing Company

What You'll Do

Qualifications

Why Join Codis?

Apply Today

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