Job Summary - Why you’ll love this position
Customer Service Supervisor
Division of Professional Registration
State Board of Accountancy/State Board of Embalmers and Funeral Directors/Office of Endowed Care Cemeteries
Posting Closes 07/09/2026
Base Salary $45,327 (The salary indicated represents a base pay rate. If the candidate selected is eligible for a years-of-service pay differential, it will be added to the total compensation. A pay differential does not raise the base pay.)
Job Location: Division of Professional Registration, State Board of Accountancy/State Board of Embalmers and Funeral Directors/Office of Endowed Care Cemeteries, 3605 Missouri Boulevard, Jefferson City, Missouri 65109.
Why you’ll love this position:
The office promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment.
This supervisory position will be responsible for coordinating efforts of a team that is responsible for reviewing applications for licensure and corresponding with applicants and licensees. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines.
Responsibilities - What you’ll do
- Provide technical and administrative assistance to employees.
- Monitor workload of team and communicate directives and assignments to staff.
- Develop and update procedure manuals and training guides.
- Review complex applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
- Correspond with applicants regarding errors and solutions.
- Enter information from the application into the licensure system.
- Prepare applications and supporting documentation for board review.
- Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
- Maintain a filing system and prepare records for digital imaging.
Qualifications - All you need for success
What we are looking for:
Minimum Qualifications
- Five or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or two or more years of experience as a Lead Customer Service Representative (substitutions may be considered);
- (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
- Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.
Job Details - More reasons to love this position
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:
Patty Faenger at [email protected]
The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.
