Salary: $70,044 - $105,066
Position Grade: 216M
Department: Neighborhood Stabilization Division
Job Type: Full-Time (Permanent)
Examination Number: EX1361
Location: Downtown - St. Louis, MO
This executive-level position is responsible for leading the City’s Neighborhood Stabilization Team and Citizen’s Service Bureau through a new era of data-driven decision-making, customer-focused service delivery, operational accountability, and public safety alignment. The incumbent will provide strategic leadership, direction, and oversight for programs that directly impact neighborhood quality of life, nuisance abatement, resident concerns, service coordination, and community stabilization.
The successful candidate must be an innovative, results-oriented leader capable of driving organizational change, improving service outcomes, strengthening cross-departmental coordination, and using data to identify trends, prioritize resources, measure performance, and deliver meaningful impact for residents, businesses, elected officials, and community stakeholders.
Essential Functions and Responsibilities:
- Oversees and directs the operations of the Neighborhood Stabilization Team and Citizen’s Service Bureau to ensure timely, coordinated, efficient, and effective service delivery.
- Leads the development and implementation of a modern customer service model that improves responsiveness, transparency, accountability, and the overall experience for residents and stakeholders seeking City services.
- Uses data, performance metrics, service trends, complaint patterns, and field intelligence to identify neighborhood conditions, prioritize interventions, allocate resources, and evaluate program effectiveness.
- Develops and implements strategies that connect neighborhood stabilization work to broader public safety outcomes, including nuisance reduction, environmental safety, property condition improvement, community confidence, and prevention-focused interventions.
- Establishes clear operational goals, performance standards, service-level expectations, and accountability measures for staff, supervisors, and program areas.
- Builds and maintains strong working relationships with elected officials, appointing authorities, City departments, neighborhood organizations, community stakeholders, and external partners to advance neighborhood improvement and quality-of-life priorities.
- Coordinates City services and interdepartmental responses related to neighborhood conditions, physical and behavioral nuisance issues, property concerns, service complaints, and community stabilization needs.
- Leads organizational change by evaluating existing processes, identifying service gaps, implementing process improvements, and introducing innovative practices that improve outcomes and operational efficiency.
- Prepares, manages, and monitors the annual budget to ensure responsible fiscal stewardship, proper resource allocation, and alignment with departmental priorities and measurable outcomes.
- Oversees ward assignments, field deployment strategies, workload distribution, and staff performance to ensure equitable service coverage, responsiveness, and operational accountability.
- Represents the department at meetings, public forums, task forces, community engagements, and intergovernmental discussions involving neighborhood stabilization, service delivery, public safety, and quality-of-life concerns.
- Develops reports, briefings, dashboards, and executive-level recommendations that support informed decision-making by department leadership, appointing authorities, elected officials, and other key stakeholders.
- Promotes a culture of professionalism, innovation, responsiveness, accountability, and continuous improvement throughout the division.
Knowledge, Skills, and Abilities:
- Executive Leadership and Change Management: Requires the ability to lead a complex operational division through change, establish a clear vision, align staff around priorities, improve performance, and build a culture focused on service, accountability, and measurable impact.
- Data-Driven Decision-Making: Requires the ability to collect, interpret, analyze, and apply operational data, service request trends, neighborhood condition data, complaint patterns, inspection activity, workload measures, and performance metrics to guide decisions, prioritize resources, and evaluate outcomes.
- Customer Service Transformation: Requires the ability to design and lead a customer-focused service model that improves response times, communication, issue resolution, transparency, and public confidence in City service delivery.
- Public Safety and Quality-of-Life Strategy: Requires a strong understanding of how neighborhood stabilization, nuisance abatement, service coordination, environmental conditions, and community problem-solving contribute to broader public safety outcomes.
- Human Resource Leadership: Requires the ability to manage and direct a large group of employees, including supervisors, professional staff, field staff, and contracted personnel. Responsibilities include workforce planning, performance management, employee accountability, discipline, staff development, and resource deployment.
- Operational Management: Requires the ability to plan, organize, direct, and evaluate multiple programs, service lines, and field operations. Must be able to establish priorities, assign work, monitor progress, resolve barriers, and ensure timely execution.
- Strategic Collaboration: Requires the ability to work effectively with elected officials, senior executives, department heads, community leaders, neighborhood organizations, residents, business owners, and interdepartmental partners to solve complex neighborhood issues.
- Policy and Regulatory Knowledge: Requires strong working knowledge of City and State ordinances, regulations, enforcement tools, and departmental responsibilities related to neighborhood stabilization, physical nuisances, behavioral nuisances, property conditions, and community problem-solving.
- Budget and Resource Management: Requires the ability to prepare, manage, and monitor budgets; evaluate resource needs; justify expenditures; and align fiscal decisions with operational priorities and performance outcomes.
- Communication and Executive Briefing: Requires the ability to communicate clearly and effectively in writing and verbally, including the preparation of reports, correspondence, performance updates, public presentations, executive briefings, and policy recommendations.
- Innovation and Process Improvement: Requires the ability to evaluate legacy practices, identify inefficiencies, modernize workflows, improve coordination, leverage technology, and implement practical solutions that improve service outcomes.
- Functional Reasoning: Requires the ability to apply principles of leadership, supervision, planning, coordination, influence, performance management, and problem-solving to develop sound operational approaches and resolve complex service delivery challenges.
- Situational Judgment: Requires the ability to exercise sound judgment, decisiveness, creativity, and discretion in situations involving competing priorities, public concerns, political sensitivity, operational urgency, and the direction of multiple programs.
- Technology and Systems Use: Requires the ability to use technology platforms, data systems, reporting tools, service request systems, dashboards, personal computers, telephones, and other tools necessary to manage operations, track performance, and support decision-making. May be required to operate a motor vehicle.
Environmental and Physical Requirements
- Work is generally performed in an office environment, but the position may require attendance at community meetings, field visits, public forums, interdepartmental meetings, and neighborhood site assessments. The position may involve interaction with residents, stakeholders, or individuals expressing frustration with City services.
- Tasks generally involve sedentary to light physical work, including extended periods at a keyboard or workstation, as well as occasional lifting, carrying, pushing, or pulling of objects weighing approximately five to ten pounds, such as files, reports, or office materials.
- The position requires the ability to observe, assess, and respond to information presented in written, verbal, visual, and field-based formats, including community meetings, reports, maps, service data, neighborhood conditions, and stakeholder concerns.
A Bachelor’s degree in Business or Public Administration or related field; plus four years of managerial experience in neighborhood stabilization, improvement and effective community problem solving which includes supervising subordinate staff involved in neighborhood stabilization, improvement, and community problem solving work activities. OR, an equivalent combination of education, training and experience.
Experience must indicate a very strong working knowledge of City and State ordinances/regulations pertaining to neighborhood physical and behavioral nuisance issues and the responsibilities of City departments in solving physical and behavioral nuisances.
License: Must possess and maintain a valid driver's license while employed by the City of St. Louis. Must possess a valid driver's license at the time of filing application and be able to present it upon request. Please note type of license, number, class and expiration date on the Employment Application. Only qualified applicants who provide proof of a valid driver’s license will be considered for this position.
Scoring Components and Their Weights
Experience and Training: 100%
May be Subject to:
Background Investigation: Pass/Fail
Medical Examination: Pass/Fail
Documentation of Academic Credentials must be Submitted Upon Request
When completing the Employment History and the Educational/Training History sections of the Employment Application, please be as thorough as possible when describing your education, training and experience relating to this position. Applicants will only receive credit for their experience, training and education as shown on the application. Resumes will not be accepted as a substitute to a fully completed application. Incomplete applications will not be considered.
Veterans Preference Points
To be eligible for veteran's preference points, the applicant must submit a copy of their DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application or upon request. The Director of Personnel may, in their discretion, accept alternate documentation.
City Residence Preference Points
City residents who pass an examination for a position in the classified service and do not receive any other preference will receive a five (5) point preference on a scale of 100 points on the exam. An additional one (1) point shall be added to the passing score of City residents who receive any other preference on a scale of 100 points. City residents must have resided in the City for at least one (1) year at the time of filing their application to be eligible for the preference points.
Accommodations
If assistance with the job application is necessary based on a physical impairment, mental impairment, or otherwise, they should reach out to the Office on the Disabled with contact information. This office will not disclose any information that an applicant or employee has a disability or has discussed possible accommodations without the applicant's or employee's prior consent.
: Apr 14, 2026, 10:56:32 AM
