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Technical IT Support Specialist - Belton, MO

Buckeye Mountain -
Belton, MO

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Incident Escalation
Network infrastructure
VLAN
Firewall
Customer support ticket management
UEM
Network monitoring tools
Defect tracking tools
Desktop administration
Cloud monitoring
Escalation handling
Ticketing system technical support
System performance monitoring

Full Job Description

The Role

We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough to triage a network issue, interpret a monitoring alert, and know whether to resolve it yourself or get the right engineer involved. You will own monitoring across our network, cloud, and NaaS environments, serve as the first-level escalation for technical issues, and support endpoint and device management operations. When something is wrong somewhere in our environment, you will often be the first to know.

What You'll Own

Monitoring & Observability

Monitor network, cloud, and NaaS environments using observability and alerting platforms — Splunk, cloud monitoring consoles, and remote management tools

Own NaaS site monitoring — track link health, power telemetry, and connectivity status for all active remote sites

Respond to and triage monitoring alerts; resolve within your scope or escalate with full context to the appropriate engineer

Manage NaaS firmware and configuration changes for live sites in coordination with the Field Engineering team

Technical First-Level Support

Serve as the first technical escalation point for issues routed up from the helpdesk — network connectivity, application access, system performance

Perform first-level network troubleshooting — diagnosing issues before escalating to the Senior Network Engineer

Own the technical ticket queue for infrastructure-adjacent issues, ensuring nothing sits unrouted

Contribute to SLA compliance by maintaining response time discipline and clear ticket documentation

Endpoint & Device Support

Assist the Identity & Endpoint Systems Administrator with device enrollment (Intune, Apple Business Manager), compliance policy deployment, and device imaging

Support OS patching cycles for Windows and Linux systems under direction of the Systems & Application Engineer

Contribute to knowledge base and troubleshooting documentation for recurring issues

What We're Looking For

Required

3+ years in an IT support, NOC, or junior systems administration role

Working knowledge of networking concepts — TCP/IP, DNS, VLANs, subnetting, basic firewall behavior

Experience with monitoring and alerting platforms — Splunk, PRTG, Datadog, Zabbix, or equivalent

Familiarity with Microsoft Intune or another MDM platform for device enrollment and policy deployment

Experience supporting Windows environments at a systems level — not just end-user troubleshooting

Strong communication skills — ability to escalate clearly, document concisely, and keep stakeholders informed during incidents

Experience with a ticketing platform (Jira Service Management preferred)

Preferred

Experience monitoring or supporting remote or field-deployed network infrastructure

NaaS, managed connectivity, ISP, or telecom support background

Splunk experience — dashboards, searches, alert configuration

Basic scripting ability — PowerShell or Python for automation or log parsing

Linux command-line proficiency at a support level

Details

Location: Remote — must be available during core US business hours

Travel: Minimal

Employment type: Full-time

Quick Apply

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Technical IT Support Specialist - Belton, MO

IT Engineer I

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