Summary:
Humango Solutions is seeking a motivated, part-time Junior Help Desk Analyst to support day-to-day internal IT support activities.
This role is well suited for someone with an interest in technical support, troubleshooting, endpoint support, Microsoft 365, and customer service. The Junior Help Desk Analyst will assist with responding to internal support requests, troubleshooting common technical issues, documenting resolutions, supporting device and account-related activities, and helping improve Humango’s internal IT support processes.
Location:
- St. Louis, MO Area
- Hybrid, mainly remote with flexible hours
- Part-time role, 10 hours per week
- Some availability during normal business hours may be needed for team meetings, training, and operational support activities
- HUBZone Requirement: Must reside in a Small Business Administration designated HUBZone and be able to provide proof of residence beginning at least 90 days prior to start date.
Qualifications:
- Zero to three years of relevant experience in help desk support, technical support, desktop support, customer service, information technology, or a related technical field
- Currently pursuing or recently completed a degree, certification program, technical training program, or equivalent hands-on learning in Information Technology, Information Systems, Computer Science, Cybersecurity, or a related field
- Basic understanding of computers, operating systems, common business software, networking, and troubleshooting concepts
- Ability to communicate clearly and professionally with technical and nontechnical users
- Strong analytical, organizational, customer service, and problem-solving skills
- Ability to document issues, actions taken, and technical processes clearly
- Ability to follow defined procedures, recognize when an issue should be escalated, and work responsibly with internal systems and information
- Comfortable working independently in a remote environment
- Willingness to follow internal security, privacy, acceptable-use, and data-handling standards
Preferred Skills and Experience:
- Familiarity with Microsoft 365, Microsoft Teams, SharePoint, OneDrive, Windows, or common business applications
- Experience troubleshooting common hardware, software, printer, account-access, MFA, or connectivity issues
- Familiarity with Microsoft Intune, Entra ID, endpoint management, remote support tools, or ticketing systems
- Experience creating technical documentation, user guides, troubleshooting instructions, or knowledge-base articles
Duties and Responsibilities:
- Monitor and respond to assigned internal Help Desk requests under the guidance of Humango leadership
- Gather information, document issues, and assist with troubleshooting common hardware, software, Microsoft 365, printer, device, account-access, MFA, and connectivity issues
- Provide clear and professional updates to internal users and document actions taken and resolutions in support tickets
- Escalate issues that require privileged access, advanced troubleshooting, security review, or leadership approval
- Assist with maintaining knowledge-base articles, troubleshooting guides, support procedures, and user-facing technology documentation
- Support internal asset inventory, device documentation, onboarding and offboarding checklists, and other routine IT support activities
- Identify recurring support issues and assist with documenting recommended process or technology improvements
- Participate in approved technical training, troubleshooting exercises, and controlled lab activities
- Collaborate with security and operations teams to support reliable day-to-day technology operations
About Humango
Humango Solutions, LLC (Humango) is a Small Business Administration (SBA)-certified Historically Underutilized Business Zone (HUBZone) and Woman-Owned Small Business (WOSB) that delivers services and solutions that maximize our customers’ positive impact on society. We are dedicated to supporting, maximizing, and evolving digital solutions and information technology that enables government services to be more effective, accessible, and available to the public.
Pay: $15.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
Work Location: Hybrid remote in St. Louis, MO 63045
