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Telephone Operator, Full Time Night

Saint Luke's Health System -
Kansas City, MO

Apply Now

Job Details

Full-time

Benefits

Health insurance
Tuition reimbursement
Paid time off
Employee assistance program

Qualifications

Operator switchboards
Police dispatch procedures
Phone communication
Emergency call-taking protocols
Security alarm response
Mid-level
Phone call screening
Internal employee customer service
Alarm monitoring software
Task prioritization
Team training
Mentoring
Telephone systems
Two-way radios

Full Job Description

Job Description

Saint Luke’s in Smithville is seeking a Telephone Operator to join our team. You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs.

Shift Details: Full Time Night:

Week 1 : Mon & Tue 8p-6a (Plaza), Fri 7p-5a (Plaza), Sat 7p-5a (Smithville); Week 2 : Sun 7p-5a (Smithville), Mon & Tue 8p-6a (Plaza), Sat 7p-5a (Plaza); Week 3: Sun 7p-5a (Plaza), Mon & Tue 8p-6a (Plaza), Wed 7p-5a (Plaza)

This position will be located at both Smithville and Saint Luke's Hospital

Responsibilities:

Provides helpful information to internal and external callers

Maintains detailed documentation in the appropriate communication logs

Dispatches Security requests using two way radios in a timely manner

Monitors alerts and alarms

Notifies appropriate departments or individuals when required

Assists with mentoring and training of new employees

We are looking for someone with exceptional interpersonal skills and empathy for those in crisis. The ideal candidate has strong critical thinking skills, the ability to handle multiple tasks at once, prioritize work, and manage interruptions easily. To be successful in this role, strong customer service skills, willingness to work, adaptability and an eagerness to learn is required. This position will require you to work autonomously as well as with a team.

Why Saint Luke’s?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Job Requirements

Applicable Experience:

2 years

Job Details

Full Time

Night (United States of America)

The best place to get care. The best place to give care . Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

J oin the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

Apply Now

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