MARIES COUNTY EMERGENCY SERVICES BOARD
Accepting Resumes for the Director of Emergency Communications—911
for Maries County, MO
Posted: Aug. 14, 2026
POSITION: Director of Emergency Communications - 911
GENERAL SUMMARY OF DUTIES
Under the direction of the Maries County Emergency Services Board, the Director
serves as the administrator for Maries County E-911 Dispatch and supervisor of
dispatching staff. This person will oversee all aspects of 911 emergency calls received
in Maries County, MO, and will ensure efficient and accurate emergency service
dispatching for multiple emergency response entities.
ESSENTIAL RESPONSIBILITIES
The Director is responsible for the overall implementation and management of the E-
911 system including the following essential duties:
● Start-up duties, which includes working with the board on job descriptions,
personnel policies, salary schedule, monthly meeting preparation, etc.
● Recruiting and interviewing candidates and making recommendations for hiring
and the retention of employees.
● Scheduling and assigning work, reviewing and evaluating operations and the
performance of personnel.
● Ensuring that all employees possess and maintain required training and
certifications to perform the duties required of their position.
● Ensuring that Standard Operating Procedures are established and complied with.
● Preparing annual budget and monitoring purchases and costs to ensure
compliance with the approved budget.
● Preparing and maintaining employee payroll records.
● Overseeing coordination and maintaining ongoing communication with agencies
serviced (law enforcement, fire, and emergency medical services).
● Investigate and respond to complaints regarding dispatch operations.
● Ensuring equipment maintenance and repairs are scheduled and performed.
● Making recommendations to the Emergency Services Board regarding
equipment maintenance, needs or upgrades.
● Conducting community education programs as needed.
● Submitting required reports.
● Researching and submitting grant proposals and applications and ensuring
compliance with grants.
● Communication and partnership with Board of Directors attending meetings as
required
● Maintaining communications and liaison with other Emergency Communications
Centers.
● Ensuring confidentiality of records and systems and responding to Sunshine Law
requests.
● Overseeing effective security measures for dispatch operations and personnel.
● Keeping the Emergency Services Board apprised of significant or sensitive
matters affecting dispatch operations.
● Must be able to function as an emergency back up for dispatching services,
keeping all credentials updated.
● Performing other duties and responsibilities established by the Emergency
Services Board.
● Assist with grants and data collection
OTHER DUTIES AND RESPONSIBILITIES
● Works independently and exercise initiative and judgment in the planning and
execution of tasks assigned.
● Demonstrates a high degree of professionalism and effective interpersonal skills
at all times.
● Demonstrates the ability to support and function within a team environment.
● Prepares and maintains records with a high level of detail and accuracy.
● Reliable and dependable.
● Has the ability to act quickly and calmly in high stress and emergency situations.
● Leads and motivates staff.
● Presents a professional appearance and ensures employees follow established
procedures.
● Ensures safety rules are followed.
● Possesses an excellent understanding of the geography and road systems within
Maries County and surrounding jurisdictions.
QUALIFICATIONS
● Education: Bachelor degree preferred but not required
● Must possess a valid driver's license.
● Must submit and pass a pre-employment background check and meet standards
established by the FBI, MSHP and CJIS requirements.
● Must have excellent working knowledge of computer systems, computer aided
dispatch, radio equipment operation and 911 call handling.
● Must have evidence of five (5) years with progressive responsibilities working in
emergency communications, including experience in supervising and managing
employees & budgets.
● Must have the experience and ability to work with Computer Aided Dispatch
(CAD) and Record Management Systems (RMS).
● Must have the ability to write, speak and understand the English language
clearly, concisely, and effectively.
ADDITIONAL LICENSING AND CERTIFICATION REQUIREMENTS
Must be able to meet certain requirements to be NIMS compliant (Sections 100, 200,
300, 400, 700 & 800), as established by the Department of Homeland Security.
Must be EMD Certified
Must be MULES Certified
Must possess Emergency Telecommunicator Certification
WORKING CONDITIONS
While performing the duties of this job, the employee is frequently required to sit, talk or
hear, stand, walk, use hands and fingers to handle or operate objects, tools or controls,
and reach with hands and arms.
The employee may occasionally be required to lift and or move objects up to 20 pounds.
The employee may occasionally be required to climb, stoop or kneel.
Work is performed primarily in office, vehicles and outdoor settings in all weather
conditions, including temperature extremes during day and night shifts. Work is often
performed in emergency and stressful situations.
Work may involve extended hours during emergency operations or staffing shortages.
SALARY and START DATE
This is a new position, as the Maries County Emergency Services Board is a new
organization that will be assuming the operation of the Maries County 911 dispatching,
which is currently operated by the county. Currently there are six employees, under
county employment. The 911 director will report to a seven-person board. The 911
director’s office will be located in Vienna, MO, at the Maries County Emergency
Services Board building.
Salary range for this position is $56,000 to $68,000 annually, depending on education,
certifications and experience. Position will include paid health insurance, paid vacation
and sick leave, and other benefits, as determined by the board.
Anticipated start date is Oct. 1, or shortly thereafter. Position is open until filled. Initial
interviews will occur in late August/early September.
HOW TO APPLY:
● Through Indeed.
● By mail: Send resume to Maries County Emergency Services Board, P.O. Box
24, Vienna, MO. 65582
● By Email: Send resume to [email protected] and include ‘911
Director’ in the subject line.
Pay: $56,000.00 - $68,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
