Do you want to join an organization that invests in you as a(an) PBX Operator PRN? At HCA Houston Healthcare Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Job Summary and Qualifications
Is able to articulate departmental PI/QC activities, Is able to articulate one of the top four hospital-wide activities, Is able to state the methodology for PI used by the organization, Assists in one of the following PI activities:
(1) assists in data collection
(2) identifies opportunities for improvement in department or organization
(3) Participates on a PI team
Operates the multiple position telephone consoles, Answers all incoming & inter-hospital calls within 30 seconds
Pages over Public Address Ssytem, Pages physicians and authorized personnel only, within one minute of request
Places long distance calls for patients when necessary, Calls placed within 1 minute of request, all calls will be placed, collect, credit card or billed to third party number
Maintains print of alpha census each shift each shift
Screens all in-coming calls for recovery room, MICU, SICU and Surgery. No more than 3 valid complaints per month for incorrect call transfers
Maintains personnel "on-call" file from various departments. Keeps on-call file current
Takes messages and notifies personnel "on-call" during weekends, holidays and after hours by calling home number first, then paging. Nofication will continue for 20 minutes
Responds to all emergency codes within 5 seconds and proceeds with appropriate procedures
In the even of communication equipment failure, telephone, pagers , over-head PA system, etc., immediately contact Department Director and notify Telecom Company
What qualifications you will need:
Required Education: Hight School or equivalent
Required License/Certification: N/A
Training and Experience: 1year PBX experience, multi-line telephone experience and paging experience preferred.
Skills and Knowledge: Basic Computer operations-Microsoft Word, EXCEL, Outlook, Basic Telephone skills - answer, place on hold, transfer, courteous voice
No Travel Required
1 years experience Required Years of Experience
Benefits
HCA Houston Healthcare Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
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Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
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Wellbeing support, including free counseling and referral services
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Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
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Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
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Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
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Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HCA Houston Healthcare Medical Center is a 445+ bed acute care hospital located in the heart of central Houston, adjacent to the Medical Center and Museum District, and provides quality care for the greater Houston area. Established in 1975, our hospital has been serving Houston for more than 40 years. We provide a wide range of medical services, including cardiology, bariatrics, orthopedics, neurology, emergency care and more. Our comprehensive medical specialties are here to offer individualized care to every individual that walks through our doors. We also offer 24/7 emergency services and two intensive care units: surgical intensive care unit (SICU) and medical intensive care unit (MICU). We are an accredited Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP) Center and an accredited Chest Pain Center with Primary PCI. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our PBX Operator PRN opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
