Client Services & Operations Coordinator
About Us
Plastow & Associates is a relationship-focused managed IT services provider serving businesses throughout South Dakota. We help organizations operate securely, efficiently, and confidently through proactive technology support and trusted partnerships.
We are looking for a highly organized, people-oriented team member who enjoys creating order, improving processes, leveraging technology, and helping a growing organization scale with consistency and care.
This role is ideal for someone who thrives on communication, follow-through, and helping teams operate more efficiently behind the scenes while delivering an exceptional client experience.
Position Summary
The Client Services & Operations Coordinator serves as a central communication and coordination hub for both our internal team and our clients. This position combines administrative support responsibilities with client coordination and centralized services operations.
The ideal candidate is detail-oriented, proactive, organized, and professional in client interactions. They enjoy bringing structure to moving pieces, improving workflows, and helping people stay connected and aligned.
This position will be the “connective tissue” between clients, technicians, vendors, leadership, projects, billing, and operational processes.
Key Responsibilities
Administrative & Operational Support
- Manage calendars, scheduling, and meeting coordination
- Assist leadership team with administrative tasks and operational follow-up items
- Maintain internal documentation, process workflows, and operational checklists
- Coordinate vendor communications, purchasing, and order tracking
- Assist with reporting, billing preparation, and operational workflows
- Help maintain organized records within PSA and business systems
- Support process consistency and operational accountability across departments
Client Coordination
- Serve as a friendly and professional point of contact for clients
- Coordinate onboarding and offboarding processes
- Schedule client meetings and service appointments
- Follow up on outstanding requests and client communication
- Help ensure tickets, projects, and requests move efficiently through operational processes
- Support client communication during projects, maintenance windows, and service events
- Help create a consistent, organized, and relationship-focused client experience
Centralized Services Support
- Assist with coordination and execution of recurring managed service tasks
- Help maintain consistency and quality across service operations and client environments
- Support documentation standards, process workflows, and operational checklists
- Coordinate onboarding/offboarding procedures, licensing, renewals, and vendor tracking
- Assist with automation initiatives designed to improve efficiency and reduce repetitive manual work
- Support integration and workflow improvements between business systems such as PSA, documentation, Microsoft 365, and security platforms
- Help identify operational bottlenecks and opportunities for process improvement
- Assist with scripting and task automation projects under guidance from technical staff
- Monitor automated task results, alerts, and follow-up actions to ensure reliability and completion
- Support centralized service initiatives including patching coordination, standards alignment, reporting, and client environment consistency
- Work with leadership and technical teams to improve operational scalability as the company grows
Preferred Skills
- Strong organizational and communication skills
- Excellent follow-through and attention to detail
- Ability to prioritize and manage multiple tasks
- Professional and friendly communication style
- Strong customer service mindset
- Process-oriented thinking and problem-solving ability
- Comfortable learning business and technology systems
- Ability to stay calm and organized in a fast-moving environment
Preferred Experience
- Administrative coordination or office management experience
- Customer service or client-facing experience
- Experience working in an MSP, IT, or professional services environment preferred
- Familiarity with PSA systems such as Autotask is a plus
- Experience with Microsoft 365 and business productivity tools
- Exposure to workflow automation, integrations, or operational systems is a plus
What Success Looks Like
- Clients feel informed, supported, and cared for
- Internal communication becomes smoother and more consistent
- Leadership and technical staff gain operational leverage
- Tasks and follow-up items stop falling through the cracks
- Documentation and communication improve across the organization
- Operational processes become more scalable and efficient as the company grows
- The team becomes more connected, organized, and proactive
Pay: $42,000.00 - $60,000.00 per year
Benefits:
- Paid time off
- Retirement plan
Work Location: In person
