Top 15 Helpdesk manager Jobs in Mn

Information Technology Specialist 1
State of Minnesota Board of Public Defense —Minneapolis, MN
- $77,504 - $93,876 a year
- Full-time
- Computer Science
- Computer literacy
- Research
- Commuter assistance
- Paid parental leave
13d
Technology Support Coordinator
Taco Bell —Minneapolis, MN
- $70,000 - $85,000 a year
- Weekends as needed
- 18 years or older
- Windows
- High school diploma or GED
Quick Apply
Technology Operations Manager
Ameriprise Financial —Minneapolis, MN
- $115,000 - $140,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Dental insurance
- 401(k)
IT Manager - Infrastructure
M. A. Mortenson Company —Minnesota
- $129,000 - $193,600 a year
- Hybrid work
- Computer science
- Computer Science
- Windows
- AD&D insurance
- Paid holidays
Service Desk Support Manager
Trusted Fraternal Life —Arden Hills, MN
- 7 years
- Experience equivalent to degree accepted
- In-person
Quick Apply
Help Desk Technician II
CWMF Corporation —Waite Park, MN
- $23.30 - $35.00 an hour
- Full-time
- ERP systems
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
JAMF / Intune System administrator
RevSpring Inc —Arden Hills, MN
- Inventory management
- Senior level
- Communication skills
Quick Apply
IT Lead
Tailwind Voice & Data —Minnetonka, MN
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- 3 years
- SQL
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
IT Help Desk Technician (bilingual Eng-Span)
CLUES —Saint Paul, MN
- $21.25 - $25.00 an hour
- Full-time
- Background check
- Spanish
- Computer science
- AD&D insurance
- Paid holidays
Quick Apply
14d
Manager of Information Technology
Fernbrook Family Center Inc —Rochester, MN
- $90,000 - $100,000 a year
- Full-time
- Bilingual
- Background check
- Computer science
Quick Apply
1d
RBA Global Vehicles Technical Service Coordinator
ROSENBAUER MINNESOTA LLC —Wyoming, MN
- $30 - $38 an hour
- Full-time
- Computer literacy
- Writing skills
- Basic math
- Health savings account
- Health insurance
Quick Apply
IT Service Desk Manager
Fond du Lac Reservation —Cloquet, MN
- Full-time
- Microsoft Outlook
- Word processing
- Mid-level
6d

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Technology Support Coordinator
Taco Bell —Minneapolis, MN
Respond to and resolve incoming technology escalations from restaurant field teams. This position focuses on timely issue resolution, technical support, and…
$70,000 - $85,000 a year
Quick Apply
RBA Global Vehicles Technical Service Coordinator
ROSENBAUER MINNESOTA LLC —Wyoming, MN
Serve as a key technical support liaison with Rosenbauer International, including Customer Service, Engineering, or other colleagues as necessary—to…
$30 - $38 an hour
Quick Apply

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Information Technology Specialist 1

State of Minnesota Board of Public Defense -
Minneapolis, MN

Apply Now

Job Details

Full-time
$77,504 - $93,876 a year
13 days ago

Benefits

Commuter assistance
Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Life insurance

Qualifications

In-person customer service
High school diploma or GED

Full Job Description

Application Requirements

ATTACH COVER LETTER AND RESUME
Under general supervision of the Chief Information Officer (or IT Supervisor) this unclassified position provides support to end users on a variety of issues. Responds to telephone, e-mail and personal requests for technical support. Works with a small team to identify research and resolve technical issues. Documents, tracks and monitors the problems/issues for timely resolution. Has knowledge of commonly used concepts, practices and procedures related to the management of a Windows based system.

Responsible for technical and customer service work supporting Minnesota Board of Public Defense end users of IT hardware, software and operational processes. Provides user support services as an IT service desk team member, and performs information processing and data flow monitoring tasks. Work involves evaluating a wide variety of user problems and identifying and applying the correct procedures in varying situations and circumstances, determining request priorities and when to refer unresolved technical problems to higher level work groups, using specified software tools to access and make changes to user workstations and laptops, track and document service issues and resolutions, and to communicate with customers and IT staff.

Definition/Summary of Duties

Responds and provides the first level of support for IT Service Desk help tickets, telephone calls and emails from end users concerning technical problems;
Under supervision participates in project implementation;
Resolves a wide variety of IT hardware issues, software, and operational issues;
Maintains high standard of customer service when prioritizing requests and answering questions regarding access to and use of Microsoft, and other public defender applications, software and hardware;
Provides personalized training on the use of public defender applications over the phone, in person and via e mail;
Identifies and evaluates technical issues, considering multiple possible factors known to contribute to the described problem;
Consults with IT colleagues and researches documentation of previously resolved tickets and other relevant resource materials as needed to resolve problems in a timely manner in accordance with applicable guidelines and policies;
Fulfills user service requests, such as: participates in projects as assigned, including (but not limited to): helping test and deploy new or modified applications;
Conducting acceptance and integration testing;
Assisting in the reviewing of current documentation for inclusion in the knowledge base;
Researching new product support information; creating team job aids;
Running requested reports;
Assists with scheduling and training court users when implementing new applications or system enhancements.

Knowledge, Skills and Abilities

Knowledge:

Knowledge of information technology software, hardware and network communication technology and protocols, hardware, software and network systems in use at the Board of Public Defense, network software, electronic mail and common office applications;

Skills:

skill in using a computer and related equipment and software;
skill in communicating general and technical information effectively in person, over the phone and in writing;
skill in organizing and prioritizing work and handling multiple simultaneous tasks;
skill in maintaining customer service standards and providing courteous.

Abilities:

Ability to use a keyboard, personal computer, and approved software tools and interfaces to perform assigned work;
Ability to communicate effectively, both orally and in writing, and to translate technical terminology into terms understandable to non-technical employees;
Ability to respond to a large volume of phone, email application ticket requests, and personal requests quickly, accurately and consistently;
Ability to analyze, evaluate, troubleshoot and resolve system hardware, software and operational problems;
Ability to perform work independently and as a project or team member;
Ability to test programs or applications;

Education and Experience

Minimum Qualifications:

Graduation from an approved high school supplemented by completion of approved college level course work in computer science or a related technical area; AND
- Two to three years of relevant IT user support, customer service and operations experience.

The State of Minnesota offers benefits through the State Employee Group Insurance Program (SEGIP). Benefits-eligible employees are entitled to the following insurance and pre-tax benefits:

Full time employee and part time employee benefits:

Medical insurance

Single coverage as low as $38.50 a month

Family coverage $262.66 a month

Dental insurance

Single coverage as low as $13.50 a month

Family coverage $55.40 a month

Basic Life insurance

6 week paid Parental Leave (eligible after 1 year of employment)

Retirement Savings

11 paid holidays

2 Floating holiday

Vacation and sick time along with leave of absence programs

Employee Assistance Program

Optional benefits:

Additional Life insurance for yourself, spouse and children

Accidental death and dismemberment insurance

Short and long-term disability insurance

Metro Pass

Deferred Compensation plan

Pre-tax expense accounts: dependent care account, medical and dental, transit expense

Employer

State of Minnesota Board of Public Defense

Address

331 2nd Ave. So. Suite 900

Minneapolis, Minnesota, 55401

Phone

6514527001

Apply Now

Refine Your Search

helpdesk manager jobs in mn

Information Technology Specialist 1

Technology Support Coordinator

Technology Operations Manager

IT Manager - Infrastructure

Service Desk Support Manager

Help Desk Technician II

JAMF / Intune System administrator

IT Lead

IT Help Desk Technician (bilingual Eng-Span)

Manager of Information Technology

RBA Global Vehicles Technical Service Coordinator

IT Service Desk Manager

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