Top 30 Senior customer service representative Jobs in Mn

Senior Customer Service Representative
Sydnic LLC —Saint Paul, MN
- $24 - $28 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Travel reimbursement
- Health savings account
Quick Apply
Senior Support Specialist
Broadway Equipment Company —Minneapolis, MN
- $25 - $28 an hour
- Full-time
- US work authorization
- In-person
- Mechanical knowledge
- Health savings account
- Paid holidays
Quick Apply
Senior Customer Service Manager
Liberty Diversified International, Inc. —New Hope, MN
- $116,000 - $145,000 a year
- Full-time
- 7 years
- Oracle
- Office
- Profit sharing
- Health savings account
Quick Apply
8d
Senior Customer Success Executive
Field Nation —Minnesota
- $125,000 - $135,000 a year
- Full-time
- Background check
- Google Workspace
- 7 years
Senior Customer Service Representative
Hood Packaging Corporation —Arden Hills, MN
- $26.37 - $29.29 an hour
- Full-time
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
8d
Senior Director, US Employer Operations - Head of Medical Call Centers
The Cigna Group —Minneapolis, MN
- $180,000 - $300,000 a year
- Online Application
- Bachelor of Science
- Master's degree
- 8 years
- Paid holidays
- Health insurance
Admissions Support Specialist - Customer Service Special Senior
Minnesota State —Bloomington, MN
- $22.62 - $32.23 an hour
- Online Application
- Hybrid work
- Background check
- School experience
- Spanish
- Paid parental leave
- Paid holidays
9d
Senior Customer Service Representative
U.S. Union Tool —South Saint Paul, MN
- $20 - $25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
7d
Manager, Client Care Operations
Gateway Services Inc —Minnesota
- $80,000 - $90,000 a year
- Weekends as needed
- Remote
- Analysis skills
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Quick Apply
6d
Senior Account Manager, Enterprise Client Services
Sezzle —Minneapolis, MN
- $140,000 - $160,000 a year
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
1d
Admissions Support Specialist/Customer Service Specialist, Senior
State of Minnesota - MN St Colleges & Universities —Bloomington, MN
- $22.62 - $30.62 an hour
- Online Application
- Spanish
- Research
- Mid-level
- Paid parental leave
- Paid holidays
9d
Senior Client Service Manager
Gallagher —Bloomington, MN
- $75,500 - $126,000 a year
- High school diploma or GED
- Bachelor's degree
- Mentoring
3d
Senior Customer Success Manager, Legal Software
Thomson Reuters —Eagan, MN
- $123,200 - $228,800 a year
- Full-time
- Computer science
- Master's degree
- Bachelor's degree
- Commuter assistance
- Health savings account
13d
Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Shane Co. —Minnetonka, MN
- $23 - $26 an hour
- Weekends as needed
- Inventory management
- Writing skills
- Merchandising
- Paid parental leave
- Paid holidays
Member Service Agent
Blue Cross and Blue Shield of Minnesota —Eagan, MN
- $60,000 - $70,000 a year
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Home Based Sr Specialist Fin Products GCS
Target —Brooklyn Park, MN
- $18 an hour
- Weekends as needed
- Remote
- Sales
- Research
- Microsoft Office
- Work from home
3d
Sr Customer Care Specialist
Essilor and Subsidiaries —Saint Cloud, MN
- $48,804.33 - $73,053.33 a year
- Full-time
- Laboratory experience
- Research
- 3 years
- Health insurance
- Paid time off
Sr Client Reporting Specialist
TIAA —Minneapolis, MN
- $33.61 - $43.27 an hour
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Sr. Customer Service Rep
Minnesota Diversified Industries, Inc. —Cohasset, MN
- $59,000 a year
- Monday to Friday
- Writing skills
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Sr. Director, Client Services
Kobie Marketing —Minneapolis, MN
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply

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Senior Customer Service Representative

Sydnic LLC
Saint Paul, MN

Quick Apply

Job Details

Full-time
$24 - $28 an hour

Benefits

Travel reimbursement
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
On-the-job training
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Writing skills
Employee relationship building

Full Job Description

Are you an eager self-starter that loves systems and improving efficiency?

Are you looking for a career that is rewarding with opportunities for growth?

As the Senior Customer Service Representative, you will serve as the guru of residential garage doors, garage door openers, and related components. You will interact with customers on a daily basis, providing them with excellent customer service, answering all customer inquiries with high level of accuracy and up to date information. You will support the Logistics team as needed and provide a high level of customer service to internal customers, such as technicians in the field, installers, etc. You will also provide training support for all customer service duties inside and outside of the customer service team. This position will be part of our Customer Service team, not only supporting all of the functional departments and employees of Sydnic LLC, but also supporting our external customers.

If you are looking for a company that values your success, where you can grow both personally and professionally, we would love to talk to you.

Apply at Precision Garage Door Service today!

Why You’ll Want to Join the Precision Garage Door Service Team

As a vetted franchise owner, we’re a leader in the industry, focusing on the customer experience and your career. You’ll receive:

Professional training and development – Our goal for our office team is to own systems, processes, and results.
Pay – you’ll make between $24 and $28 per hour as a Senior Customer Service Representative.
A team invested in your future – We’re a team here, and while you’ll be working independently much of the time, you’ll find out quickly that everyone has your back.
Support from our leadership – We are passionate about helping and supporting you and your goals.
Support from the Team – Just because you are on your own doesn’t mean you are completely isolated. We have a dynamic team environment where we keep in touch with everyone, whether it’s on a group phone call or a FaceTime chat to help each other out through the day. We meet regularly.
Friendly Competition and Accountability – We push each other to be better and are all competitive by nature. We hold each other accountable and learn from each other’s mistakes.
One of the Best – As a Precision Garage Door Service employee, you’ll be representing a brand that sets a high level of professionalism in the industry, from our branded company vehicles to our high-quality level of service. We also set a high bar in valuing and taking care of our employees, providing the best benefits packages and compensation opportunities.

Your Responsibilities as a Senior Customer Service Representative:

As a Senior Customer Service Representative, you’ll promptly and professionally handle any incoming calls and requests from customers, while providing an exceptional level of customer service.

Assist with payment verification and location of any missing payments in conjunction with accounts receivables
Provide quality customer service in a variety of areas, including but not limited to: scheduling, billing, ordering, and technical support
Assist customers with basic technical support needs
Manage customer service resources (ex. Mail Page, Trello, etc.)
Manage and issue customer refunds
Assist with receiving payment from customers via credit card, financing options, etc.
Assist with marketing tasks, such as managing the “Before and After Photos” for the marketing team.
Manage responses to customer reviews
Respond to customer messages received on marketing platforms (i.e. Angi, Yelp, BBB, Facebook, Google, etc.)
Assist with and manage collection of accounts receivables
Schedules technician calls for all markets as needed
Provides phone support in all markets
Provide backup support to Logistics, including communication with customers and response to their inquiries when able/as needed
Work with other relevant teams to resolve any potential or current customer issues
Follows up with all customer inquiries or estimates
Document communications with customers in CRM systems
Provide administrative support to various functions within the organization
Provides initial training, alongside the manager and Customer Service Lead, and offers continued training in the realm of customer service for the department and other outside departments
Assists in roll out of new processes and systems, alongside the manager and Customer Service Lead
Aids in identifying potential areas of improvement in the customer service department

How to Succeed in this Role

Maximizing Your Time – You will stay busy by fully addressing the customer’s needs and offering them the best solutions, and managing your time throughout the day to help as many customers as you can. This allows you to control your own income.
Quality Work – You’ll make sure the job gets done right the first time.
Wowing the Customer – Customers will be happy and leave glowing reviews.
Commitment to Safety – You drive and work safely.

Requirements for the Senior Customer Service Representative Role

Basic Position Requirements

Ability to provide excellent customer service by assessing customer needs, meeting quality standards and evaluating customer satisfaction
Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to cooperate and solve problems in a team environment
Ability to follow complex instructions and communicate effectively orally and in writing
Ability to organize work for timely completion
Ability to identify specific door brands, openers, keyless entry systems and components

Knowledge/Skills/Abilities

Knowledge of scheduling, problem solving and conflict resolution
Knowledge of basic accounting and finance as it relates to sales
Skill in using Microsoft Office products (Word, Outlook, and Excel) or equivalent in G-Suite
Skill in using alternative computer programs and software (Service Titan, Swipe Simple, Salesforce, etc.)
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to provide excellent customer service by assessing customer needs, meeting quality standards and evaluating customer satisfaction
Ability to give full attention to customer communications, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
Ability to cooperate and solve problems in a team environment
Ability to follow complex instructions and communicate effectively orally and in writing
Ability to organize work for timely completion
Ability to learn and identify specific brands of products offered and components
Ability to learn and convey basic technical support
Ability to assist with administrative tasks

Pay and Benefits

We offer competitive pay that will meet or beat any trade. Pay will be approximately $50,000-$60,000 per year.

Competitive pay that grows with experience
PTO (Paid Time Off)
9 Paid Holidays (New Year's Day, Good Friday, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day)
On-the-Job Training & support
Travel expense reimbursement and Training Per Diem
Professional Development reimbursement
Health, dental, vision insurance (multiple insurance level options)
HSA/FSA
Accident coverage
Short and Long Term Disability
Company Sponsored Life Insurance
Voluntary Life Insurance
401k Retirement Options w/ 5% company match
Employee Referral Program up to $500

At Precision Garage Door Service, we take pride in building a strong team and a sophisticated reputation. With our training and processes, the sky is the limit for your success in this industry.

If you are ready to put your customer service and mechanical skills to work to elevate your career, then we want to hear from you.

APPLY TODAY!

Quick Apply

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