POSITION PURPOSE
The Assistant General Manager is responsible for managing the hotel operation and consistently delivering results that contribute to the mission and overall success of the hotel, by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and effectiveness and efficiencies.
ESSENTIAL RESPONSIBILITIES
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Coordinate, direct, and manage the hotel operations to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business, and maintain the building.
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Work directly with the hotel's Management Team to manage all activities of the property including employees, maintenance, sales, and profit/loss controls, as well as working to ensure the hotel is maximizing profitability.
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Set quarterly goals for each department and monitor the progress towards achieving these goals.
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Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness.
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Maintain standards of guest services and a consistent positive guest experience.
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Oversee HR matters including interviewing, hiring, training, assigning work, coaching/counseling, and performance management. Be familiar with all company policies and benefits.
- Ensure all payroll costs and other expenses are properly monitored and controlled in accordance with budgets and monthly forecasts.
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Assist in managing aspects of P&L by controlling costs and achieving budgeted CPOR.
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Encourage and maintain open and clear communication, rapport, and cooperation with all internal departments to foster the best possible service to all guests and staff members.
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Resolve difficult or unusual problems arising with guests. Instill in staff members the commitment to exceed guest expectations.
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Monitor and provide timely feedback, counseling, and performance evaluations to staff.
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Attend hotel operational meetings, rooms departmental meetings, and staff member related events.
- Recommend to the General Manager changes or innovations to practice, procedure, and operation with potential favorable effect on service and quality assurance.
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Monitor all supplies inventories to ensure staff has the tools to do their jobs and provide the best possible service for our guests.
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Practice safe work habits and ensure safe work practices to avoid injury to self and others.
- Ensures facility compliance with government and other regulatory laws and guidelines such as OSHA and Cal-OSHA.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
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Assist with any guest inquiry.
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Follow all company and safety and security policies and procedures.
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Report maintenance problems, safety hazards, accidents, or injuries.
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Perform other reasonable job duties as requested by the General Manager.
PHYSICAL DEMANDS
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Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
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Must be able to sit at a desk for up to four (8) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
- Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
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Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
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Must be able to lift up to 45 lbs. as needed.
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Must be able to push and pull carts and equipment weighing up to 250 lbs.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
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Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
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Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
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Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
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Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
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Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
- Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
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Must be able to travel on occasion, as needed
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Must be able to speak, read, write, and understand the primary language used in the workplace.
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Requires good communication skills, verbal, written and electronic.
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Considerable knowledge of complex mathematical calculations and computer programs.
- Must have excellent leadership capability and customer relations skills.
- Must be detail oriented with outstanding organizational and communication skills.
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Must possess intermediate computer skills.
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Knowledge of computer programs, math skills as well as budgetary analysis capabilities required.
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Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
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Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
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Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
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Self-driven and able to work independently
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Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
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Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
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Ability to supervise large staff and accomplish goals on a timely basis.
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Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
EDUCATION
Bachelors degree required, preferably in Hotel/Restaurant or Business Administration, or equivalent education/experience required.
EXPERIENCE
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Hotel Operations experience required.
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Three to Five years of Management experience required.
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Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.
LICENSES OR CERTIFICATIONS
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Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.
EXEMPT POSITION
Exempt Staff Members are not covered by the overtime provisions and do not receive overtime pay. Exempt Staff members are paid a fixed salary that is intended to cover all the compensation to which they are entitled.
GROOMING
All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
