Top 26 Customer care manager Jobs in Mobile, Al

Assistant Store Manager - Customer Experience
PetSmart —Mobile, AL
- $23.65 - $35.90 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
Customer Success Manager
Safety Plus, Inc. —Mobile, AL
- $60,000 - $70,000 a year
- Marketing
- Mid-level
- Bachelor's degree
Quick Apply
Sales Associate / Customer Service / Account Manager
CAR LAND LLC —Mobile, AL
- From $800 a week
- Full-time
- English
- Mid-level
- Supervising experience
Quick Apply
14d
Customer Care Manager - State Farm Agent Team Member
Bradley Jacobs - State Farm Agent —Mobile, AL
- $35,000 - $45,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
Quick Apply
CUSTOMER SERVICE MANAGER
KAISHAN COMPRESSOR USA, LLC. —Loxley, AL
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Disability insurance
Quick Apply
Civilian Agencies Client Account Manager
Pond & Company —Mobile, AL
- $140,000 - $185,000 a year
- Email
- Remote
- Background check
- Engineering
- Office
Quick Apply
Client Administrator
The SSI Group, LLC —Mobile, AL
- From $55,000 a year
- Full-time
- Pass drug screening
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
14d
Customer Delivery Relations Manager
Airbus Americas, Inc. —Mobile, AL
- Email
- Hospitality
- Google Workspace
- Engineering
- Profit sharing
- Paid parental leave
Director of National Strategic Client Services- Employee Benefits
Insurance Office of America, Inc. —Mobile, AL
- $195,000 - $215,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
7h
Commercial Client Administrator
Hancock Whitney —Mobile, AL
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
1d
401(k) Client Relationship Manager
Employee Fiduciary, LLC —Mobile, AL
- Full-time
- Remote
- 5 years
- English
- Office
- Health insurance
- Dental insurance
Client Project Coordinator 1
Pace Analytical Services —Mobile, AL
- $16 an hour
- Full-time
- Office
- Bachelor's degree
- Business Administration
- Wellness program
- Health savings account
6d
Client Advocate - Real Estate
WTW —Mobile, AL
- Full-time
- 5 years
- Office
- Analysis skills
- Paid jury duty
- Health savings account
Lead Commercial Client Administrator
Hancock Whitney —Mobile, AL
- Full-time
- Mid-level
- Office
- Finance
1d
A320 Customer Acceptance and Delivery Manager (CADM)
Airbus Americas, Inc. —Mobile, AL
- Email
- Ability to walk for extended periods
- English
- Office
- Profit sharing
- Paid parental leave
Client Partner
WHITMAN PARTNERS INC —Mobile, AL
- Management
- Surgery
- Presentation skills
Quick Apply
Civil Structural Engineer - Client Site
Orion Engineers + Constructors —Mobile, AL
- Overtime
- Background check
- Management
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
Customer Experience Manager
Five Below Inc —Mobile, AL
- From $15 an hour
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
Quick Apply
3h

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Assistant Store Manager - Customer Experience

PetSmart -
Mobile, AL

Apply Now

Job Details

Full-time
$23.65 - $35.90 an hour

Benefits

Health insurance
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Customer communication
Desktop applications
Computer skills

Full Job Description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Assistant Store Manager Customer Experience

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits that benefit you

Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3-5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at https://benefits.petsmart.com/us/ .

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

Apply Now

Refine Your Search

customer care manager jobs in mobile, al

Assistant Store Manager - Customer Experience

Customer Success Manager

Sales Associate / Customer Service / Account Manager

Customer Care Manager - State Farm Agent Team Member

CUSTOMER SERVICE MANAGER

Civilian Agencies Client Account Manager

Client Administrator

Customer Delivery Relations Manager

Director of National Strategic Client Services- Employee Benefits

Commercial Client Administrator

401(k) Client Relationship Manager

Client Project Coordinator 1

Client Advocate - Real Estate

Lead Commercial Client Administrator

A320 Customer Acceptance and Delivery Manager (CADM)

Client Partner

Civil Structural Engineer - Client Site

Customer Experience Manager

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