Top 46 Help desk Jobs in Mobile, Al

Support Desk Technician
Next Level IT —Mobile, AL
- $14 - $21 an hour
- 8 hour shift
- Background check
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Lead IT Technician
Confidential —Mobile, AL
- $72,000 - $90,000 a year
- Weekends as needed
- Windows
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Information Technology Support Specialist
Alabama Southern Probation and Pretrial Office —Mobile, AL
- $55,372 - $88,366 a year
- Full-time
- Mid-level
- Office
10d
IT Associate Desktop support analyst
Harris Computer Systems —Mobile, AL
- $22.83 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
Geek Squad Agent (Retail Store)
Best Buy —Mobile, AL
- $15 - $18 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
3d
IT Technician
Thompson Engineering —Mobile, AL
- Full-time
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
9d
IT Associate Desktop support analyst
Altera Digital Health Inc. —Mobile, AL
- $22.83 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
Associate Computer Operator- H
Harris Computer Systems —Mobile, AL
- $20.01 an hour
- Overtime
- Hospital
- Bachelor's degree
- Communication skills
IT Help Desk Technician
MCG Business Solutions —Mobile, AL
- Email
- Mid-level
- Associate's degree
- 2 years
IT Help Desk Specialist - SSO Information Technology - USA Health Shared Services
USA Health —Mobile, AL
- Overtime
- Mid-level
- High school diploma or GED
- Associate's degree
3d
PC Applications Specialist
University of South Alabama —Mobile, AL
- Overtime
- Computer Science
- Inventory management
- Research
3d
Associate Computer Operator- H
Altera Digital Health Inc. —Mobile, AL
- $20.01 an hour
- Overtime
- Hospital
- Bachelor's degree
- Communication skills
End User Computing (EUC) Technician
FOCUS SOLUTIONS GROUP INC —Mobile, AL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- 5 years
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
CX Specialist I, VoIP
C Spire —Mobile, AL
- Full-time
- Mid-level
- Continuous improvement
- Ability to sit for extended periods
- Wellness program
- Health insurance
Quick Apply
Service Desk Analyst
Canfor —Mobile, AL
- Contract
- Mid-level
- Office
- Windows
Quick Apply
2d
Support Consultant- H
Altera Digital Health Inc. —Mobile, AL
- $27.02 an hour
- Full-time
- Mid-level
- Finance
- SQL
Support Consultant- H
Harris Computer Systems —Mobile, AL
- $27.02 an hour
- Full-time
- Mid-level
- Finance
- SQL
IT Support Analyst
ALTEN Technology USA —Mobile, AL
- Pass drug screening
- Mid-level
- 3 years
- Opportunities for advancement
Quick Apply
IT Support Specialist
AMVAC CHEMICAL CORP —Axis, AL
- Full-time
- Computer science
- Oracle
- Microsoft Outlook
- Health savings account
- Employee stock purchase plan
Quick Apply
IT Epic Trainer
Infirmary Health —Mobile, AL
- Full-time
- Classroom
- Mid-level
- IT
5d

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help desk jobs near mobile, al

Support Desk Technician

Next Level IT
Mobile, AL

Quick Apply

Job Details

Full-time
$14 - $21 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Phone communication
Laptop (troubleshooting support)
Equipment troubleshooting
Windows
Microsoft Office
ManageEngine
Driver's License
Computer hardware
Desktop (troubleshooting support)
Problem-solving
Remote access software
Performing background checks
IT
Desktop administration
Client interaction via phone calls

Full Job Description

About Next Level IT

Next Level IT is a growing IT support company (MSP) based in Mobile, AL. We don't just fix computers, we support the people who use them. We handle IT support for businesses, making sure their day to day operations run smoothly. Our team likes solving technical problems and making the client experience better along the way.

Job Overview:

We are looking for a Support Desk Technician who is a natural problem solver and genuinely cares about helping people. In this role, you will be judged on two things: how well you fix the issue, and how good of an experience you give the client while doing it. This role is phone-heavy: how you sound and how you make clients feel on a call matters just as much as solving the technical problem.

Pay: $14 to $21 per hour, based on experience.

The right person can explain what is going on with a computer or network issue without making the client feel talked down to, and can keep them calm and informed the whole time. If you enjoy technology and like helping people feel taken care of, you will do well here.

Most of your day will be spent in the office resolving issues remotely by phone and remote tools, with regular travel to customer locations as needed, mainly around Mobile with occasional trips elsewhere depending on the client. This is an in-office position, not a remote or hybrid role.

What You Will Do:

Troubleshoot: Listen to what the client is dealing with and figure out what is wrong, whether it is hardware, software, or network related. Explain it back in plain terms, no jargon.
Support: Spend most of your day on the phone helping clients work through issues, with remote tools as backup and occasional on-site visits as needed.
Deploy: Install and configure computers, phones, and network equipment (routers, switches, firewalls) at customer sites during visits and new setups.
Advocate: Notice when a client keeps running into the same issue and suggest a real fix instead of a band aid.
Document: Write and update internal and client facing guides and FAQs, and keep accurate records of IT equipment across client sites.
Maintain: Keep client systems updated with the latest security patches and settings.

What We Are Looking For:

Experience: 1 to 3 years setting up and troubleshooting PC/laptop hardware and Windows 10/11 (4+ years a plus).
Phone Skills: Most of your day will be spent on the phone with clients, so a calm, friendly, professional phone presence is essential, not optional.
Attitude: You can stay level headed in stressful situations, even when a client is frustrated.
Communication: You can explain technical stuff to someone who is not technical, without sounding condescending.
Eagerness to Learn: You are interested in picking up new technology and skills over time.
Transportation: Reliable transportation is required for this role. You must also have a valid driver's license and be willing to travel to customer sites regularly, mainly around Mobile with occasional trips elsewhere depending on the client.
Physical Requirements: Able to lift up to 50 lbs (servers, UPS units) and do hands on work like running cables or mounting equipment.

Have experience with any of these? Even better.

Ticketing Systems: Zendesk, ManageEngine, or similar
Microsoft Tools: Office 365 Administration, Windows Server, Active Directory
Networking: Firewall setup (SonicWall, Ubiquiti) and general Ubiquiti equipment experience
Phone Systems: 3CX or other business VoIP platforms
AI Tools: Experience using AI tools for deployment
Certifications: CompTIA A+, Network+, or similar

Schedule & Benefits:

Schedule: Standard 8 hour day shifts, Monday through Friday.
On Call: Weekly rotation, with additional pay for on-call weeks.
Background Check: Must pass a background check as a condition of employment.
Benefits: Health, dental, vision, and life insurance; 401(k) with company match; paid time off.

Why Join Next Level IT?

We are not just looking for people who can fix things, we want teammates. We care about showing up on time, presenting yourself well, and working well with others. If this sounds like the kind of team you would want to be part of, we would love to hear from you.

Next Level IT is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $14.00 - $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Compensation Package:

Hourly pay

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in mobile, al

Support Desk Technician

Lead IT Technician

Information Technology Support Specialist

IT Associate Desktop support analyst

Geek Squad Agent (Retail Store)

IT Technician

IT Associate Desktop support analyst

Associate Computer Operator- H

IT Help Desk Technician

IT Help Desk Specialist - SSO Information Technology - USA Health Shared Services

PC Applications Specialist

Associate Computer Operator- H

End User Computing (EUC) Technician

CX Specialist I, VoIP

Service Desk Analyst

Support Consultant- H

Support Consultant- H

IT Support Analyst

IT Support Specialist

IT Epic Trainer

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