Top 16 helpdesk support Jobs in mobile, al

Support Desk Technician
Next Level IT —Mobile, AL
- $14 - $21 an hour
- 8 hour shift
- English
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Field Network Technician
Advantage IT Management —Mobile, AL
- $28 - $35 an hour
- Full-time
- Background check
- Clean driving record
- System design
- Health insurance
- Dental insurance
Quick Apply
5d
Managed IT Support Technician
Netlink Voice —Daphne, AL
- Full-time
- Azure
- Mid-level
- 3 years
- Mileage reimbursement
Quick Apply
Associate, Technology
1915 South / Ashley —Mobile, AL
- Full-time
- Microsoft Outlook
- Computer Science
- Office
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk Technician
MCG Business Solutions —Mobile, AL
- Email
- Mid-level
- Associate's degree
- 2 years
Help Desk Technician, Tier I
Hiller Companies —Mobile, AL
- Urgently hiring
- Computer science
- Computer Science
- Office
- Disability insurance
- Health insurance
Quick Apply
Regional IT Support Specialist
TQL —Spanish Fort, AL
- Full-time
- Inventory management
- Mid-level
- Office
- Opportunities for advancement
Quick Apply
IT Manager
Segers Aero Corporation —Fairhope, AL
- Full-time
- 18 years or older
- Computer Science
- Ability to walk for extended periods
- AD&D insurance
- Paid holidays
Quick Apply
2d

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Network Installation Technician
Essintial Enterprise Solutions LLC —Mobile, AL
Valid driver's license, reliable transportation, and ability to pass a background check and drug screening. The Field Technician performs hands-on installation,…
$27 - $30 an hour
Quick Apply
11d
Field Network Technician
Advantage IT Management —Mobile, AL
A valid driver's license and a clean driving record. Handle onsite service calls across our service area, from quick fixes to multi-day deployments.
$28 - $35 an hour
Quick Apply
5d

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
Part Time Onsite IT Support
Miles IT —Columbus, OH
Documenting work performed and other technical information for our clients. Identify technology solutions based on analysis of customer support needs.
$30 an hour

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helpdesk support jobs near mobile, al

Support Desk Technician

Next Level IT
Mobile, AL

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Job Details

Full-time
$14 - $21 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Phone communication
Laptop (troubleshooting support)
Hardware maintenance
Equipment troubleshooting
Windows
Driver's License
Computer hardware
Desktop (troubleshooting support)
Problem-solving
IT
Desktop administration

Full Job Description

About NextLevel IT

NextLevel IT is a growing Managed Service Provider (MSP) based in Mobile, AL. We don't just fix computers; we support the people who use them. We specialize in delivering high-quality professional IT support to businesses (B2B Services), ensuring their operations run smoothly and efficiently. Our team thrives on solving technical challenges and enhancing the overall client experience.

Job Overview: The Perfect Blend of Tech & Service

We are seeking a Support Desk Technician who is a natural problem-solver with a "service-first" heart. In this role, your success is measured by two things: your ability to resolve technical issues and the professional, empathetic experience you provide the client.

The ideal candidate is a self-motivated "technical translator"—someone who can solve complex networking or software issues while keeping the client calm, informed, and valued. If you have a passion for technology and a "hospitality-first" mindset, you’ll thrive in our fast-paced environment.

Key Responsibilities

Empathetic Troubleshooting: Actively listen to client concerns to diagnose hardware, software, and networking issues; provide clear updates in "plain English" (no jargon).
Remote & On-Site Support: Resolve technical issues efficiently via phone and remote tools, with occasional local travel for on-site hardware deployments.
Client Advocacy: Identify recurring technical frustrations and recommend long-term solutions to improve the client’s daily experience.
Documentation Excellence: Create and update internal and client-facing "Knowledge Base" guides and FAQs to help users navigate their systems.
System Maintenance: Manage IT asset inventory and ensure systems stay updated with the latest security patches and configurations.
Technical Stack Support: Assist with the configuration and support of VoIP systems (3CX), firewalls (SonicWall), and Microsoft environments (Office 365 / Windows Server).

Requirements & Desired Skills

Experience: 1–3 years of experience in setting up and troubleshooting PC/laptop hardware and Windows 10/11 operating systems.
Service Mindset: Proven ability to handle stressful situations calmly with excellent phone etiquette and a positive attitude.
Communication: Strong oral and written communication skills; ability to explain complex IT concepts to non-technical users.
Mobility: Must have a valid driver’s license and reliable transportation for occasional local client site visits.
Physical Ability: Ability to lift up to 50 lbs (servers, UPS units) and perform hands-on tasks like cabling under desks or mounting equipment.
Tech Pluses: Experience with ticketing systems (Zendesk, ManageEngine), O365 Administration, Ubiquiti products, VLANs, or Active Directory is a major plus.

Benefits & Schedule

Schedule: Standard 8-hour day shifts, Monday–Friday.
On-Call: Rotating on-call availability required.
Benefits: Health, Dental, Vision, and Life Insurance; 401(k) with company matching; Paid Time Off (PTO).

Why Join NextLevel IT?

We aren't just looking for "fixers"; we are looking for teammates. We value punctuality, a professional appearance, and a collaborative spirit. If you are a quick learner who loves solving puzzles and helping people, we want to hear from you.

NextLevel IT is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $14.00 - $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Compensation Package:

Hourly pay

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in mobile, al

Support Desk Technician

Field Network Technician

Managed IT Support Technician

Associate, Technology

IT Help Desk Technician

Help Desk Technician, Tier I

Regional IT Support Specialist

IT Manager

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