Experienced Support / Systems Administration Professional (5-10+ Years Experience)
Location: Mobile, Alabama
Work Environment: 100% In Office with Local Customer Travel
Schedule: Monday-Friday, 8:00 AM to 5:00 PM
Experience: 5-10+ Years preferred
The Opportunity
Are you an experienced IT professional who enjoys solving complex problems, building trusted customer relationships, and continuously expanding your technical skills?
Logical Computer Solutions is seeking a Systems Administrator to manage, support, secure, and improve IT environments for a diverse client base across multiple industries.
This is not a typical server administration role or a traditional tiered ticket only help desk position. You will combine advanced technical support, infrastructure administration, Microsoft cloud services, cybersecurity, project implementation, documentation, and proactive customer guidance.
You will have meaningful ownership of assigned customer environments and opportunities to grow into greater technical, project, customer strategy, or leadership responsibilities.
The ideal candidate communicates clearly with technical and non technical people, remains composed during high pressure situations, follows through on commitments, and can prioritize work without constant supervision.
What Makes Logical Different
- Long term customer and team relationships built on trust, service, and accountability.
- Direct exposure to a wide variety of technologies, industries, and business environments.
- Opportunities to own customer relationships rather than simply work tickets.
- Leadership that values initiative, learning, accountability, customer service, and continuous improvement.
- A team first culture focused on collaboration, professional growth, and knowledge sharing.
- A workplace where career growth is driven by ability, effort, and results rather than organizational limitations.
Why Join Logical
- Varied technical work across cloud, networking, security, infrastructure, backup, and end user environments.
- Meaningful ownership of assigned customer relationships and strategic recommendations.
- Continuous professional development through mentoring, training, certifications, and project work.
- Exposure to modern Microsoft cloud technologies and cybersecurity solutions.
- Opportunities to lead projects and influence technology decisions.
- Advancement opportunities for team members who demonstrate initiative, technical growth, leadership, and customer focus.
Essential Duties and Responsibilities
- Administer, monitor, maintain, secure, and improve customer on premises and cloud infrastructure.
- Install, configure, troubleshoot, and support servers, workstations, network devices, business applications, and related hardware and software.
- Administer Microsoft 365 and related cloud services, including identity, email, collaboration, endpoint, and security functions.
- Diagnose and resolve complex technical issues while communicating status, impact, next steps, and resolutions clearly to customers and team members.
- Serve as a primary technical contact for assigned clients and develop trusted long-term relationships.
- Analyze recurring issues, ticket trends, system health, and operational data to recommend improvements that reduce risk, prevent problems, and improve productivity.
- Implement and support network, endpoint, identity, backup, and cybersecurity controls.
- Conduct system reviews and audits to support customer security and compliance requirements.
- Plan and implement IT projects, including discovery, documentation, coordination, testing, deployment, and follow up.
- Create and maintain technical documentation, standards, procedures, and customer records.
- Contribute to process improvement initiatives, knowledge sharing, and mentoring of junior team members when appropriate.
- Stay current on emerging technologies and recommend practical solutions aligned with business goals and customer needs.
Required Qualifications and Experience
- 5-10+ years of experience in IT support, systems administration, network administration, or a comparable client facing technical role.
- Experience supporting multiple businesses, departments, locations, or customer environments.
- Strong administration and troubleshooting experience with Windows desktop and server operating systems.
- Hands-on experience with Microsoft 365, Exchange, Entra, Intune, Azure, Teams, SharePoint and other similar technologies.
- Working knowledge of networking concepts including switching, wireless, firewall, DNS, DHCP technologies.
- Experience with virtualization platforms such as VMware and Hyper-V. Citrix experience is a plus.
- Experience with business applications, databases, EMR/EHR systems, practice management applications, or similar business critical software is beneficial.
- Exceptional troubleshooting, root cause analysis, and problem solving abilities.
- Strong written and verbal communication skills.
- Ability to communicate technical concepts effectively to non technical users and business leaders.
- Ability to work independently while remaining highly collaborative with teammates.
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
Work Environment
- 100% in office position based in Mobile, Alabama.
- Regular local travel to customer locations throughout the Mobile area and surrounding communities.
- Mileage reimbursement provided for approved customer site travel using personal vehicles.
- Standard working hours are Monday through Friday, 8:00 AM to 5:00 PM.
- No mandated after hours or on call responsibilities.
Core Competencies
- Customer Focus
- Accountability and Dependability
- Problem Solving and Critical Thinking
- Clear Communication and Follow-Up
- Organization and Attention to Detail
- Time Management and Prioritization
- Adaptability and Composure
- Self Management and Initiative
- Teamwork and Knowledge Sharing
- Continuous Learning and Improvement
- Ethical Conduct
- Accurate Documentation
Success in This Role
Within your first year, you will:
- Become a trusted technical owner for assigned customer environments.
- Build strong working relationships with customers and teammates.
- Consistently resolve complex technical issues while maintaining excellent customer service.
- Identify improvements that strengthen security, reliability, efficiency, and productivity.
- Contribute successfully to projects, standards development, and process improvements.
- Grow your expertise through training, certifications, and hands-on experience.
- Master a technical understanding of product and service offerings.
Training, Benefits, and Career Growth
- 100% company paid training and certifications for approved technical and professional development opportunities.
- 401(k) with company match of up to 4% when contributing 5%.
- Health insurance benefits with company paid employee only coverage and significant company contributions toward family coverage.
- Paid time off including 10 business days of PTO annually plus sick leave.
- Mileage reimbursement for approved customer site travel.
- Company events including a yearly team celebration.
- Career advancement opportunities exist to expand technical expertise, customer ownership, project leadership, management responsibilities, compensation, and strategic influence based on performance and contribution.
Application Note
If you enjoy solving difficult technical challenges, helping customers succeed, taking ownership, and continually improving your technical and professional skills, we would like to hear from you.
Please submit a resume highlighting your systems administration, customer support, project implementation, and Microsoft cloud experience.
Make sure you answer the application questions below as is the first steps in a 3 step interview process. Feel free to reach out with any questions.
Job Type: Full-time
Pay: $65,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Compensation Package:
- Performance bonus
- Yearly pay
Application Question(s):
- Why are you considering a job change at this time?
- What makes you uniquely qualified for this position compared to other applicants?
- What do you hope to achieve professionally during the next 5-10 years, and how do you see this position helping you reach those goals?
- Describe a recent technical problem that required advanced troubleshooting and how you resolved it.
- Are you willing to take a drug test?
Experience:
- professional IT or related technical: 5 years (Required)
Ability to Relocate:
- Mobile, AL 36693: Relocate before starting work (Required)
Work Location: In person
