Top 34 Support desk technician Jobs in Mobile, Al

Help Desk Technician, Tier II
Hiller Companies —Mobile, AL
- Urgently hiring
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk Technician
MCG Business Solutions —Mobile, AL
- Email
- Mid-level
- Associate's degree
- 2 years
MAINTENANCE SERVICE TECHNICIAN - The Flats at East Bay
ARLINGTON PROPERTIES LLC —Fairhope, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
10d
Kennel Assistant Supervisor
Rehm Animal Clinic —Mobile, AL
- Weekends as needed
- Clinic experience
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Onsite Desktop Support / Systems Administrator
KU Telecom LLC —Mobile, AL
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Digital Resource Support Technician Itinerant
Alabama State Department of Education —Spanish Fort, AL
- $34,245 - $44,984 a year
- Weekends as needed
- Research
- Mid-level
- Ability to lift 50 pounds
11d
Patient Care Technician - PCT
Fresenius Medical Care —Mobile, AL
- Full-time
- Inventory control
- Heavy lifting
- Laboratory experience
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Mobile, AL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Voice Field Technician
Kloud 7 —Mobile, AL
- Overtime
- Background check
- Mid-level
- Office
Quick Apply
Convention Technology Expert (Convention Services)
Cox Communications —Mobile, AL
- $81,400 - $122,000 a year
- Full-time
- Background check
- 5 years
- Microsoft Office
- Paid jury duty
- Paid holidays
Maintenance
Hilton Garden Inn Mobile East Bay Daphne —Daphne, AL
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Employee assistance program
Quick Apply
11d
Water Blast Supervisor
C & H Industrial Services —Mobile, AL
- $21 - $23 an hour
- Overtime
- Heavy equipment operation
- Basic math
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
6d
Tire Service Technician - Daphne
Discount Tire —Daphne, AL
- $14 - $16 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
- Paid training
- Tuition reimbursement
MAINTENANCE SERVICE TECHNICIAN - Apartment Homes in Mobile, AL
ARLINGTON PROPERTIES LLC —Mobile, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
MAINTENANCE SERVICE TECHNICIAN - Sage Hill
ARLINGTON PROPERTIES LLC —Mobile, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
MAINTENANCE SERVICE TECHNICIAN - 10X Audubon Park Apartments
ARLINGTON PROPERTIES LLC —Daphne, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
ASSOCIATION MAINTENANCE
YMCA OF SOUTH ALABAMA INC —Daphne, AL
- $40,000 - $55,000 a year
- Full-time
- Adults
- Mid-level
- Office
Quick Apply
9d
Maintenance
YMCA OF SOUTH ALABAMA INC —Daphne, AL
- Weekends as needed
- Classroom
- CPR Certification
- Sanitation
Quick Apply
MO HVAC Technician
SSAB AB —Mobile, AL
- Overtime
- Mid-level
- 3 years
- High school diploma or GED
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance

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Help Desk Technician, Tier II

Hiller Companies -
Mobile, AL

Quick Apply

Job Details

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement
Life insurance
Retirement plan

Qualifications

Desktop computer repair
Data security protocols
Hardware maintenance
Equipment troubleshooting
Internal employee customer service
Desktop (troubleshooting support)
Network protocols
Cross-functional collaboration

Full Job Description

The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary: The IT Help Desk Tier II Technician is tasked with delivering advanced technical support to our internal staff. They are responsible for effectively troubleshooting and resolving complex software and hardware issues. The Tier II Technician not only assists with network connectivity problems but also offers expertise in managing server configurations, implementing security protocols, and ensuring the optimal performance of systems and applications. Moreover, they play a key role in mentoring Tier I Technicians, sharing their expertise and providing guidance on challenging technical matters. The IT Help Desk Tier II Technician enhances the efficiency and productivity of our internal operations, contributing to the overall success of our organization.

Work Location: This role is fully on-site in Mobile, AL.

Key Responsibilities:

Respond to incoming support requests in a timely and courteous manner.
Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
Document and track all support requests in a help desk ticketing system.
Escalate complex issues to higher-level support staff as needed.
Install, configure, and maintain software applications and operating systems.
Perform regular maintenance tasks on hardware and software systems.
Provide end-user training on software applications and systems.
Communicate technical information to non-technical users in a clear and concise manner.
Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.
Other duties as assigned.

Requirements:

What We Are Looking For:

Bachelor's degree in computer science or related field preferred.
CompTIA A+ certification or equivalent experience required.
2+ years experience working in a help desk or technical support role.
Tier 2 experience preferred.
Proficiency in Windows operating systems.
Knowledge of networking concepts and protocols.
Familiarity with common IT problems and their solutions.
Knowledge of IT security best practices.
Awareness of the company's IT policies and procedures.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Technical skills to diagnose and fix hardware and software issues.
Ability to effectively explain technical issues to non-technical staff.
Customer service skills to provide a positive experience for staff seeking help.
Ability to manage multiple issues simultaneously.
Capability to learn new technologies quickly.
Ability to work under pressure and manage stressful situations.
Capability to work effectively in a team and collaborate with other departments.
Ability to work independently and as part of a team.

Physical Requirements:

Manual Dexterity: This is often required for tasks such as assembling and disassembling hardware, connecting cables, or handling small components.
Visual Acuity: Technicians often need good vision to read small text on screens, identify specific hardware components, or discern color-coded wires.
Sitting and Standing: Many IT Help Desk roles involve long periods of sitting at a desk. However, they may also require standing, such as when setting up hardware or moving around the office to deal with on-site issues.
Lifting: Depending on the setup, technicians may need to move or lift moderately heavy equipment, like desktop computers, servers, or printers.
Stamina: In some cases, working overtime to resolve urgent issues or complete important updates might be necessary, which requires stamina.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.

Most employee benefits start from the first day of employment, including:

Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.

Req Benefits: At The Hiller Companies, most employee benefits start from the first day of employment! This includes but is not limited to: competitive compensation package, including pay advancement opportunities for industry certifications and continuing education;

Quick Apply

Refine Your Search

support desk technician jobs in mobile, al

Help Desk Technician, Tier II

IT Help Desk Technician

MAINTENANCE SERVICE TECHNICIAN - The Flats at East Bay

Kennel Assistant Supervisor

Onsite Desktop Support / Systems Administrator

Digital Resource Support Technician Itinerant

Patient Care Technician - PCT

Now Hiring IT and Telecom Field Technicians

Voice Field Technician

Convention Technology Expert (Convention Services)

Maintenance

Water Blast Supervisor

Tire Service Technician - Daphne

MAINTENANCE SERVICE TECHNICIAN - Apartment Homes in Mobile, AL

MAINTENANCE SERVICE TECHNICIAN - Sage Hill

MAINTENANCE SERVICE TECHNICIAN - 10X Audubon Park Apartments

ASSOCIATION MAINTENANCE

Maintenance

MO HVAC Technician

Military Service - U.S. Navy, Information Technology Professional

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