Top 2 helpdesk administrator Jobs in mobile al

Managed IT Support Technician
Netlink Voice —Daphne, AL
- Full-time
- Azure
- Mid-level
- 3 years
- Mileage reimbursement
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Support Desk Technician
Next Level IT —Mobile, AL
*Mobility:* Must have a valid driver’s license and reliable transportation for occasional local client site visits.
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Managed IT Support Technician
Netlink Voice —Daphne, AL
Valid driver’s license and a reliable vehicle are required for daily travel to client locations (mileage reimbursement provided).
Quick Apply

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Managed IT Support Technician

Netlink Voice -
Daphne, AL

Quick Apply

Job Details

Full-time

Benefits

Mileage reimbursement

Qualifications

Driver's License
Driving
Equipment racks mounting

Full Job Description

Managed IT Support Technician

Summary

Netlink Voice is seeking a disciplined and highly skilled Managed IT Support Technician to support in the Fairhope and Greater Mobile area. This role is a critical touchpoint in our service delivery, requiring a sophisticated blend of remote technical troubleshooting and high-impact, on-site infrastructure support. This position requires travel to client sites, necessitating a professional demeanor and a "boots-on-the-ground" problem-solving mindset.

Responsibilities

Diagnose and resolve complex hardware, software, and network issues via remote helpdesk tools and on-site intervention.
Perform installations, configurations, and maintenance of servers, workstations, firewalls, switches, and wireless access points.
Monitor and optimize LAN/WAN performance.
Deploy and manage managed antivirus (EDR), patch management, and backup/disaster recovery (BDR) solutions.
Conduct on-site audits and "Health Checks" to identify potential vulnerabilities or hardware lifecycles that require upgrading.
Maintain meticulous records of network configurations, credentials, and ticketing logs within our PSA/RMM platforms.

Technical Proficiencies

Advanced administration of Windows Server (2016–2022) and Windows 10/11; familiarity with macOS environments.
Strong understanding of TCP/IP, DNS, DHCP, VLANs, and VPN tunneling.
Experience with Microsoft 365 Administration (Exchange Online, SharePoint, Teams) and Azure/AWS environments.
Proficiency in configuring business-grade hardware (e.g., Ubiquiti, Cisco, SonicWall, Dell, and HP).

Candidate Profile

You are a self-starter who can work independently at a client site while maintaining a high standard of professional ethics and cleanliness.
You possess the ability to deconstruct complex technical failures under pressure and communicate the resolution clearly to non-technical stakeholders.
must be highly organized and punctual.

Qualifications & Requirements

3+ years of professional experience in a Managed Service Provider (MSP) environment or as a Systems Administrator.
CompTIA Network+, Security+, or Microsoft Modern Desktop Administrator (Associate) are highly preferred.
Valid driver’s license and a reliable vehicle are required for daily travel to client locations (mileage reimbursement provided).
Capability to lift up to 50 lbs and perform physical installations (e.g., racking servers or mounting APs).

Job Type: Full-time

Work Location: In person

Quick Apply

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