Top 60 Technical support Jobs in Mocksville, Nc

Service Desk Analyst II - 2nd Shift
HCTec —Winston-Salem, NC
- Part-time
- Customer service
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Service Desk Analyst
Zones —Winston-Salem, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
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Technology Support Tech
Winston-Salem State University —Winston-Salem, NC
- $36,094 - $83,230 a year
- Full-time
- Computer Science
- High school diploma or GED
- University
- Retirement plan
11d
TECHNOLOGY ASSISTANT
Rowan-Salisbury Schools —Spencer, NC
- $16.30 - $20.25 an hour
- Full-time
- School experience
- Classroom
- High school diploma or GED
IT Support Technician
Matcor Metal Fabrication —Lexington, NC
- $55,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
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5d
Technical Analyst I
Cox Automotive —Statesville, NC
- $61,100 - $91,700 a year
- Full-time
- System design
- Research
- Mid-level
- Paid jury duty
- Paid holidays
TECHNOLOGY SUPPORT TECHNICIAN I
Rowan-Salisbury Schools —Salisbury, NC
- $18.67 - $23.20 an hour
- Full-time
- Research
- High school diploma or GED
- Scripting
IT Technician – Lexington, NC
Cook Out Restaurants —Lexington, NC
- $20 an hour
- On call
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
TECHNOLOGY SUPPORT TECHNICIAN II
Rowan-Salisbury Schools —Salisbury, NC
- $19.97 - $24.80 an hour
- Full-time
- Classroom
- Computer Science
- Computer literacy
Analyst Tech Service Management
Ahold Delhaize USA —Salisbury, NC
- $75,040 - $129,480 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Master's degree
Major Incident Management Analyst
Ahold Delhaize USA —Salisbury, NC
- $75,040 - $129,480 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Master's degree
Information Technology Support Specialist
YMCA of Northwest North Carolina —Winston-Salem, NC
- $45,000 - $50,000 a year
- Full-time
- Google Workspace
- Research
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
5d
IT Technician – Salisbury, NC
Cook Out Restaurants —Salisbury, NC
- $20 an hour
- On call
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Help Desk Technician
Chesapeake Containment —Statesville, NC
- Email
- Spanish
- Microsoft Excel
- Computer literacy
- Dental insurance
- Paid time off
Quick Apply
Overhaul Technician - Customer Services
Siemens —Lexington, NC
- $46,002 - $62,016 a year
- Full-time
- English
- Mid-level
- Forklift
- Commuter assistance
- Health savings account
Field Services Engineer - Desktop - Cleveland NC
Cognizant —Cleveland, NC
- Full-time
- Mid-level
- Office
- Windows
9d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Winston-Salem, NC
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Analyst I Service Desk
Womble Bond Dickinson —Winston-Salem, NC
- Full-time
- Windows
- Microsoft Office
- Travel
Technical Analyst I
Information Technology Senior Management Forum —Statesville, NC
- Full-time
- System design
- Research
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Service Representative
Classic Packaging —Pfafftown, NC
- From $22 an hour
- Online Application
- Background check
- Microsoft Outlook
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
2d

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technical support jobs near mocksville, nc

Service Desk Analyst II - 2nd Shift

HCTec -
Winston-Salem, NC

Quick Apply

Job Details

Part-time | Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Customer service
Employee relationship building
Windows
High school diploma or GED
Driver's License
Desktop applications
Telecommunications headsets
Cross-functional collaboration
Grammar Experience
Citrix
Help desk
Mobile devices

Full Job Description

POSITION SUMMARY:

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will be responsible for technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.

ESSENTIAL FUNCTIONS:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Take phone calls as directed/needed for client SLA's

Interact with customers to provide and process information in response to inquiries, concerns, and requests

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

Deliver service and support to end-users, including via remote connection or over the Internet

Research required information using available resources

Follow standard processes and procedures

Accurately process and record call transactions using a computer and designated tracking software

Organize ideas and communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers where necessary

Stay current with system information, changes and updates

Identifies troubleshooting techniques/steps; Document all case information and updates as information becomes available via Healthy IT ticketing system

Follows proper escalation procedures as defined by management

Ensure customers receive prompt, accurate and courteous service

Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills and/or abilities required.

High School Diploma, GED, or equivalent required; completion of two-year community college/vocational/technical school in a relevant field preferred

Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience

Current valid State Drivers’ License

Proper phone etiquette and effective listening skills

Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar

Knowledge of customer service principles and practices

Medical/clinical terminology is preferred, but not required

Must be able to sit for long periods of time

Position requires use of headset/microphone

Experience supporting software computer applications and equipment from a helpdesk environment

Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system

Experience with mobile device support (iPhone, Android, Windows Mobile)

Must be a team player and build good working relationships across all functions

Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus

Need to be flexible, adaptable, and possess creative problem-solving skills

INDCORP

Job Types: Full-time, Part-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Experience:

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in mocksville, nc

Service Desk Analyst II - 2nd Shift

Service Desk Analyst

Technology Support Tech

TECHNOLOGY ASSISTANT

IT Support Technician

Technical Analyst I

TECHNOLOGY SUPPORT TECHNICIAN I

IT Technician – Lexington, NC

TECHNOLOGY SUPPORT TECHNICIAN II

Analyst Tech Service Management

Major Incident Management Analyst

Information Technology Support Specialist

IT Technician – Salisbury, NC

Help Desk Technician

Overhaul Technician - Customer Services

Field Services Engineer - Desktop - Cleveland NC

Seasonal, Operations Technical Specialist (Part Time)

Analyst I Service Desk

Technical Analyst I

Customer Service Representative

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