About Us
For more than 50 years, Oak Valley Jewelers has served generations of clients with outstanding craftsmanship, personalized service, and an unwavering commitment to the community. The legacy began in 1973, and in 1994 the business established its home in Oakdale, California, where it remains a trusted destination for fine jewelry and expert service.
As Oakdale's only remaining jewelry store, we are known for fine diamonds, colored gemstones, bridal jewelry, custom design, expert repairs, and engraving services. Our dedication to quality and customer care earned us Readers' Choice Best Jewelry Store honors from 2014 through 2025, reflecting the trust we have built across generations of families.
Guided by faith, family values, and a genuine passion for serving others, we strive to create an environment where customers feel welcomed, celebrated, and treated like family. We believe meaningful connections and personalized care create lifelong customers and strengthen the communities we proudly serve.
About the Role
We are seeking a Store Manager who can lead daily operations while delivering an elevated client experience. This individual will serve as a trusted leader, mentor, and sales professional, helping guide the future growth of the business while preserving the personalized service and strong community values that have defined the company for decades.
What You'll Do
- Provide leadership for the daily operations of a high-service, family-owned jewelry store, ensuring consistent quality across every aspect of the business.
- Deliver elevated client experiences through relationship-driven selling and personalized service.
- Coach, mentor, and develop team members, fostering accountability, collaboration, and continued growth.
- Lead by example while effectively delegating responsibilities and empowering others to succeed.
- Drive sales performance by establishing goals, maintaining accountability, and supporting team achievement.
- Cultivate lasting client relationships through proactive outreach, including follow-up calls, anniversary and birthday reminders, and meaningful community engagement.
- Oversee repair intake processes, ensuring accurate documentation and clear communication with clients regarding service expectations.
- Utilize Edge POS to manage transactions, customer information, and day-to-day operational functions.
- Coordinate private appointments and accommodate client needs beyond standard operating hours when appropriate.
- Support merchandising initiatives, inventory management, and the presentation of a refined, welcoming retail environment.
- Champion a culture rooted in professionalism, hospitality, teamwork, and elevated customer care
Qualifications
- 3+ years of experience delivering strong results in a retail sales environment.
- 3+ years of progressive leadership or store management experience within a customer-focused organization.
- Proven ability to coach, motivate, and develop team members while fostering a positive, high-performing culture.
- Exceptional communication, interpersonal, organizational, and problem-solving skills.
- Dependable, professional, and comfortable building lasting client relationships through proactive outreach and personalized service.
- Flexible, team-oriented, and willing to step in wherever needed to support the business and deliver a high-quality customer experience.
- Luxury retail/jewelry experience is highly preferred but not required; candidates without direct industry experience must demonstrate a strong willingness to learn and immerse themselves in the world of fine jewelry.
- Experience with repair intake, identifying common repair needs, and an understanding of jewelry fundamentals, including diamonds, gemstones, and repair processes, are considered strong assets.
- Working knowledge of Edge POS and Geller is a plus.
- GIA, AJP, Diamond Council of America, or similar industry credentials are strongly preferred.
Schedule
- Full-time leadership role
- Tuesday–Friday, 9:00 AM–6:00 PM
- Saturdays, 9:00 AM - 4:00 PM
- Closed Sundays and Mondays
- Saturdays during the summer we are closed from Memorial Day through Labor Day
- Extended holiday hours during the Christmas season
- Flexibility required for client appointments outside standard hours
Compensation & Benefits
- Base salary: $40,000–$63,000 annually, based on experience and expertise
- Performance-based commission opportunities tied to individual and store goals
- Relocation assistance available for the right candidate
- Healthcare benefits available after 90 days for eligible full-time employees
- SEP IRA eligibility after one year of service and meeting company requirements
- Paid time for industry buying shows and events when scheduled to work
- Strong support for ongoing education, including GIA, DCA, AJP, and other industry programs
- A growth-focused culture that values learning, development, and long-term earning potential
If you are a motivated leader ready to make an impact in a client-focused, team-driven environment, we encourage you to apply!
Pay: $40,000.00 - $63,000.00 per year
Benefits:
- Health insurance
- Relocation assistance
Work Location: In person
