Top 48 Business development center representative Jobs in Modesto, Ca

Lead Contact Center Representative
Valley First Credit Union —Modesto, CA
- $23 - $29 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Leadership
Business Development Representative
SCP Distributors LLC —Modesto, CA
- $75,000 - $85,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Employee stock purchase plan
Quick Apply
8d
Business Development Representative
SCP Distributors LLC —Stockton, CA
- $75,000 - $85,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Employee stock purchase plan
Quick Apply
8d
Dispensary Sales Associate
STIIIZY —Modesto, CA
- $19.50 an hour
- Part-time
- High school diploma or GED
- 21 years or older
- Ability to stand for extended periods
- Paid training
- Paid holidays
Quick Apply
Store Manager
Ross Stores —Modesto, CA
- $70,310 - $89,014 a year
- Weekends as needed
- 5 years
- Merchandising
- English
HR Manager
Stoneledge Furniture, LLC —Lathrop, CA
- OSHA
- 5 years
- Office
- Profit sharing
- Health insurance
3d
Inventory Control
DXP Enterprises, Inc. —Patterson, CA
- $23.00 - $27.50 an hour
- Overtime
- Customer service
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
RETAIL SALES ASSOCIATE
TJ Maxx —Modesto, CA
- $16.90 - $17.40 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Program Coordinator (SSP IV)
California State University Stanislaus —Turlock, CA
- $6,320 - $9,014 a month
- Weekends as needed
- Background check
- Doctoral degree
- Databases
- Paid holidays
- Health insurance
Key Holder (Full Time)
Boot Barn —Riverbank, CA
- $20 - $26 an hour
- Extended hours
- Heavy lifting
- Merchandising
- Travel
- Store discount
- Health insurance
Quick Apply
Program Coordinator (SSP IV)
California State University —Turlock, CA
- Weekends as needed
- Background check
- Doctoral degree
- Databases
- Paid holidays
- Health insurance
Administrative Assistant (TFRC)
Aspiranet —Turlock, CA
- $19.00 - $20.50 an hour
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
Quick Apply
1d
Sleep Center Manager
Living Spaces —Manteca, CA
- $73,000 - $97,450 a year
- Full-time
- Microsoft Excel
- Bachelor of Science
- Merchandising
- Paid holidays
- Employee assistance program
Quick Apply
Market Development Representative
Sazerac Company —Modesto, CA
- $65,400 - $97,400 a year
- Part-time
- Merchandising
- Driver's License
- Bachelor's degree
Quick Apply
Management Trainee Program
Buckle —Modesto, CA
- $20 - $24 an hour
- Part-time
- Inventory management
- Ability to lift 50 pounds
- Driver's License
- Paid parental leave
- Health savings account
Merchandise Associate
TJ Maxx —Riverbank, CA
- $16.90 - $17.40 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Business Operations and Community Recreation Officer NF-05
US Defense Logistics Agency —Tracy, CA
- $115,000 - $135,000 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Risk and Compliance Specialist
Livingston Community Health —Livingston, CA
- $24.93 - $28.66 an hour
- Full-time
- Nursing
- Computer literacy
- Writing skills
Assistant Store Manager
Ross Stores —Modesto, CA
- $20.40 - $26.42 an hour
- Weekends as needed
- Merchandising
- Sanitation
- English
Early Childhood Teachers
California State University —Turlock, CA
- Temporary
- Background check
- School experience
- Research

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Lead Contact Center Representative

Valley First Credit Union -
Modesto, CA

Apply Now

Job Details

Full-time
$23 - $29 an hour

Qualifications

Team leadership

Full Job Description

The Lead Contact Center Representative will provide support supervising and coordinating the daily functions of the department, as well as answer incoming calls and complete member requests accurately. Facilitate and organize training sessions for all representatives to assist with their growth and development. Help achieve department goals through coaching sessions and innovative techniques. Must be willing to work flexible schedules to accommodate the hours and business needs of the Contact Center.

Provide Queue support during high call volume days, peak hours, and when necessary, based on staffing levels.
First point of contact to assist in escalated member interactions.
Works independently and uses effective problem-solving skills to complete member requests and assist in the development of Contact Center representatives.
Understand all organization?s products, services, procedures, and guidelines and communicate same to all team members.
Monitor recorded calls to ensure quality standards and company guidelines are strictly adhered to.
Provide feedback to representatives based on the call evaluation form.
Ensure member satisfaction by providing prompt responses and solutions to requests.
Coach and motivate staff to educate members on additional services, enhancing member satisfaction and supporting financial well-being.
Work closely with Contact Center Manager and Assistance Manager to assist with daily status management.
Offer recommendations based on daily experience for areas of improvement within the department.
Effectively create and train phone etiquette and suggest scripting to assist in representative?s member presentation.
Possess a working knowledge of all Contact Center Key Performance Indicators (KPIs) and work with staff to achieve and exceed the goals set forth.
Assist in conducting departmental audits to ensure compliance with established procedures.
Monitor and complete overflow member follow-ups and collaborate with the overflow contact center to update and maintain procedures.
Monitor department lunch/break schedule to keep representatives on track throughout their shifts, completing schedule adjustments as needed.
Provide daily function support to the Contact Center team as needed including opening/closing of the department.
Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Monitor and process the Contact Center Overflow requests and update the Knowledge Base to keep our member service partner apprised of relevant information.
Complete department scanning and file maintenance review for representatives to assist in accuracy and timely completion of member requests.
Other duties may be required from time to time to assist the Contact Center and Digital Banking Leadership teams as needed.

Education, Experience & Skills

High School diploma or equivalent
2 or more years of similar experience, including time spent in leadership positions within a financial situation, preferably the Credit Union movement.
Minimum 2 years of customer service experience, preferably in a Contact Center
Ability to work through escalated or stressful interactions appropriately with professionalism.
Salesforce CRM and Omnichannel experience a plus

Pay Range and Schedule:

This position is a Tier 7, with a pay rate ranging from $23.00- $29.00 per hour
- The anticipated pay rate for new hires is between the low-end and midpoint of the range, depending on experience
- The pay rates listed above are based upon the geographic location of our Administrative Offices in Modesto, CA using the greater Central Valley area for our pay range calculations
- Full Time, typically 36-40 hours per week
Schedule will be based around branch's hours of operation, which are as follows:
- Monday to Thursday- 9am to 5:30pm
- Friday- 9am to 6pm
- Saturday- 9am to 1pm (rotating shift)
Flexibility to occasionally work early or late hours, typically with advance notice

Apply Now

Refine Your Search

business development center representative jobs in modesto, ca

Lead Contact Center Representative

Business Development Representative

Business Development Representative

Dispensary Sales Associate

Store Manager

HR Manager

Inventory Control

RETAIL SALES ASSOCIATE

Program Coordinator (SSP IV)

Key Holder (Full Time)

Program Coordinator (SSP IV)

Administrative Assistant (TFRC)

Sleep Center Manager

Market Development Representative

Management Trainee Program

Merchandise Associate

Business Operations and Community Recreation Officer NF-05

Risk and Compliance Specialist

Assistant Store Manager

Early Childhood Teachers

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