Top 17 Chat support Jobs in Modesto, Ca

Customer Care Agent
Stoneledge Furniture, LLC —Lathrop, CA
- $16.89 - $16.90 an hour
- Bilingual
- 18 years or older
- Mid-level
- Disability insurance
- Health insurance
6d
Customer Service Representative
Nelson-Jameson Inc —Turlock, CA
- From $21.50 an hour
- Full-time
- Google Workspace
- Computer literacy
- ERP systems
- Health insurance
- Paid time off
Quick Apply
9d
CSR/Executive Assistant
Wally Falke's Heating & Air Conditioning —Turlock, CA
- $19 - $22 an hour
- Full-time
- Sales
- Computer literacy
- Residential
Quick Apply
Sales Representative
Alpine Truck Sales Inc. —Turlock, CA
- $80,000 - $150,000 a year
- 8 hour shift
- Dealership
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
23h
Business Development Coordinator Sales
Central Valley Chrysler Jeep Dodge Ram —Modesto, CA
- $35,152 - $49,633 a year
- Full-time
- Background check
- Dealership
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Website Developer - Outdoor/Hunting/Fishing Marketing Agency (Remote, Commission)
OxBow- Outdoors Marketing —United States
- $1,225 - $5,250 a month
- Contract
- Remote
- Entry level
Quick Apply
7d

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Customer Care Agent

Stoneledge Furniture, LLC -
Lathrop, CA

Apply Now

Job Details

$16.89 - $16.90 an hour
6 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Employee discount
Paid sick time

Qualifications

Live chat
Email customer support
Customer returns handling
Phone communication
CRM system proficiency
Productivity software
Email support
Client interaction via phone calls

Full Job Description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley

Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

What You’ll Do

Delivery Recovery & Issue Resolution

Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
Track recovery requests accurately across various RFC-specific systems and databases.
Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.

VIP & Escalation Support

Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
Process recovery requests strictly within established response time windows to minimize customer wait times.
Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).

Cross-Functional Operations & Multi-Channel Support

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
Execute escalation management protocols effectively when issues exceed standard resolution parameters.
Maintain a proactive service model focused on issue prevention rather than just reaction.
Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.

Store & Customer Partnership

Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
Complete any additional tasks or special projects assigned by management to support operational goals.

Complete any additional tasks assigned by management.

What You Bring

Legally authorized to work in the US

At least 18 years old

1-2 years' experience in fast-paced environments, bilingual preferred
Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
Strong problem-solving skills, attention to detail while working in a fast-paced environment
Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems

Maintain reliable attendance

Thrive in a team environment

What’s In It for You

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

Extended health, dental benefits, and vision insurance

Employee Discount from 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Compensation: This position pays an hourly rate of $16.90- $16.90

Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), 80 hours paid vacation and 40 hours of California Paid Sick Leave.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

Apply Now

Refine Your Search

chat support jobs in modesto, ca

Customer Care Agent

Customer Service Representative

CSR/Executive Assistant

Sales Representative

Business Development Coordinator Sales

Website Developer - Outdoor/Hunting/Fishing Marketing Agency (Remote, Commission)

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