Top 28 Customer support & client services managers Jobs in Molalla, Or

Senior Manager, Customer Support
NAVEX —Lake Oswego, OR
- $125,000 a year
- Full-time
- Hybrid work
- 3 years
- Analysis skills
- Mentoring
Website Performance Manager | Team Charlie
Team Velocity —Portland, OR
- $65,000 - $80,000 a year
- Online Application
- Remote
- Bachelor of Science
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
11d
Director of Customer Service - State Farm Agent Team Member
Chip Mcphee - State Farm Agent —Portland, OR
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Leadership
- Profit sharing
- Health insurance
Quick Apply
Customer Care Supervisor
Renewal by Andersen —Portland, OR
- $60,000 - $70,000 a year
- Full-time
- Office
- Ability to lift 50 pounds
- Supervising experience
- Paid holidays
- Disability insurance
Quick Apply
1d
Client Service Manager
VCA Animal Hospitals —Clackamas, OR
- Full-time
- Mid-level
- Administrative experience
- Mentoring
- Health insurance
- Dental insurance
Customer Service Manager - State Farm Agent Team Member
Anthony Kondos - State Farm Agent —Portland, OR
- $60,000 - $85,000 a year
- Full-time
- Spanish
- Sales
- English
- Paid holidays
- Health insurance
Quick Apply
Call Center Manager
Bath Concepts Independent Dealers —Portland, OR
- Weekends as needed
- Mid-level
- Computer skills
- Communication skills
Quick Apply
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Keizer, OR
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Sr. Mgr, Global Product Support
Lam Research —Tualatin, OR
- 5 years
- Bachelor's degree
- Travel
1d
Customer Success Manager
Franklin Electric —Tualatin, OR
- Full-time
- 5 years
- Residential
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Part-Time Second Shift Services Manager
City Wide Facility Solutions —Clackamas, OR
- $40,000 - $42,000 a year
- Part-time
- Spanish
- Mid-level
- Supervising experience
- Health insurance
- Paid time off
Quick Apply
Manager
Fluence —Portland, OR
- Mid-level
Senior Client Manager
Gallagher Benefit Services —Lake Oswego, OR
- Full-time
- Writing skills
- High school diploma or GED
- Supervising experience
Client Relationship Director
Zenith-American —Tualatin, OR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
14d
Commercial Lines Client Service Manager (Real Estate)
Gallagher —Portland, OR
- $60,500 - $101,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Showroom lead
M S International, Inc —Tualatin, OR
- $25 - $28 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance

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Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
MUST have a Property & Casualty license. Strong understanding of Personal Lines coverages and service processes. Deliver an Exceptional Client Experience.
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Entry Level Manager
Confidential —Westerville, OH
MCS Management is looking to develop the next generation of leaders in Columbus through our Entry Level Manager opportunity supporting Kinetic Fiber operations.
$55,000 - $60,000 a year
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Senior Manager, Customer Support

NAVEX -
Lake Oswego, OR

Apply Now

Job Details

Full-time
$125,000 a year

Qualifications

Customer relationship building
Task prioritization

Full Job Description

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

We are the worldwide leader in integrated risk and compliance management software and services. As a Senior Manager of Customer Support, you will be responsible for the oversight of Customer Support professionals dedicated to providing high quality engagement activities and best-in-class support for our customers post-product implementation. This position reports directly to the Director, Customer Support.

In this role, you will coach, motivate, and manage team members to achieve operational excellence while leveraging NAVEX’s award-winning methodologies and processes. You will be responsible for the professional development and growth of team resources and for the delivery of best-in-class Customer Support that drives customer satisfaction and retention while promoting expansion in our customer base and in our annual recurring revenue. This role requires an in depth understanding of NAVEX products and services.

Additionally, you will interact directly with customers on management escalations to mitigate issues and drive resolution; and you will collaborate with cross-functional teams to ensure customer lifecycle management.

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!

What you’ll get:

Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

Coach and develop a team of Customer Support Specialists to achieve key performance metrics
Collect and report metrics specific to team’s performance
Focus on customer satisfaction and retention in alignment with defined metric targets
Evaluate and seek to understand the customer satisfaction influencers and ensure teams have the tools, training and processes to deliver a superior customer experience
Serve as a point of escalation for customer issues
Ensure teams deliver on key metrics
Identify and implement enhancements to existing internal processes and procedures
Hire, lead, and mentor Support professionals fostering a culture of customer advocacy, accountability, continuous improvement and retention
Collaborate closely with Product, Engineering, Customer Success, Implementation, and Sales teams

What you’ll bring:

5+ years of experience in customer support, service delivery, or related customer-facing leadership roles
3+ years of experience leading and developing a high-performing team in customer relationship roles in a SaaS or technology environment
Strong operational management, process optimization, and analytical skills
Demonstrated ability to effectively manage multiple projects simultaneously, including developing objectives, prioritizing responsibilities, delegating tasks, executing deliverables and tracking and measuring projects to successful completion
Familiarity with support systems (Salesforce, Gainsight, or similar)
The ability to plan, direct and own strategic initiatives with minimal management supervision
High level of attention to detail, excellent follow through and reliability
Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
The starting pay for this role is $125,000 per annum with a 10% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

Apply Now

Refine Your Search

customer support & client services managers jobs in molalla, or

Senior Manager, Customer Support

Website Performance Manager | Team Charlie

Director of Customer Service - State Farm Agent Team Member

Customer Care Supervisor

Client Service Manager

Customer Service Manager - State Farm Agent Team Member

Call Center Manager

Branch Operations Supervisor - Commercial Insurance

Sr. Mgr, Global Product Support

Customer Success Manager

Part-Time Second Shift Services Manager

Manager

Senior Client Manager

Client Relationship Director

Commercial Lines Client Service Manager (Real Estate)

Showroom lead

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