Top 160 Customer service Jobs in Moline Il

Contact Center Supervisor
IH Mississippi Valley Credit Union —Moline, IL
- $18 - $24 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
Quick Apply
Inbound Customer Service Agent
Kone —Moline, IL
- $57,200 - $75,000 a year
- Full-time
- Management
- Basic math
- Mid-level
- Paid holidays
- Health insurance
Service Coordinator/Scheduler
Flatiron Crane Operating Company, LLC —Rock Island, IL
- $26 - $30 an hour
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
MLI Customer Service Agent / PT
Unifi Aviation, LLC —Moline, IL
- $15 an hour
- Overtime
- 18 years or older
- Working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
Front Desk Receptionist
Quad City Gastroenterology (15052) —Moline, IL
- $16 - $19 an hour
- Full-time
- High school diploma or GED
- Computer skills
- 1 year
- Health savings account
- AD&D insurance
Customer Care Desk Associate
Blain's Farm & Fleet —Moline, IL
- Full-time
- Background check
- Leadership
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Customer Service Specialist
Rock Island Auction Company —Rock Island, IL
- From $20 an hour
- Overtime
- Computer literacy
- Basic math
- Office
- Paid holidays
- Paid time off
Student Success Advisor
160 Driving Academy —Moline, IL
- $25.00 - $27.50 an hour
- Remote
- Spanish
- Microsoft Outlook
- English
- Opportunities for advancement
Quick Apply
Front Desk Receptionist
Katz Nowinski P.C. —Moline, IL
- $15 - $16 an hour
- Part-time
- Customer service
- Organizational skills
- Front desk
- Health insurance
- Paid time off
Quick Apply
10d
Pharmacy Customer Service Associate
Walgreens —Moline, IL
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Experience Representative
Midland Scientific Inc —Davenport, IA
- $20 - $25 an hour
- Monday to Friday
- Writing skills
- ERP systems
- Laboratory experience
Cashier (Good4u Customer Care)
Natural Grocers —Davenport, IA
- From $15 an hour
- Part-time
- Data entry
- Entry level
- Wellness program
- Paid parental leave
Quick Apply
Hotel Front Desk Guest Service Agent
Holiday Inn Expres —Moline, IL
- $15 - $16 an hour
- Part-time
- Microsoft Outlook
- Hotel
- US work authorization
- Employee discount
Quick Apply
Call Center Rep
Bally's Quad Cities Casino & Hotel —Rock Island, IL
- $15.50 an hour
- Part-time
- Ability to sit for extended periods
- Communication skills
- Entry level
Quick Apply
Customer Service Rep
Planet Fitness - Baseline Fitness —Moline, IL
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
Front Desk Agent
Stoney Creek Hospitality Corporation —Moline, IL
- $15 - $18 an hour
- Part-time
- Sanitation
- Hotel
- High school diploma or GED
Quick Apply
Airport Agent - Ramp and Customer Service
Envoy Air Inc. —Moline, IL
- $15.20 an hour
- Weekends as needed
- 18 years or older
- English
- High school diploma or GED
- Life insurance
Hyatt Place East Moline Quad Cities - Front Desk Agent
Aimbridge Hospitality —East Moline, IL
- $15.25 - $15.75 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Receptionist
Senior Star —Davenport, IA
- From $15 an hour
- PRN
- Entry level
Quick Apply
9d
Hotel Front Desk Clerk-Full-Time(Bettendorf)
Caesars Entertainment —Bettendorf, IA
- Full-time
- Background check
- Hotel
- High school diploma or GED

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Contact Center Supervisor

IH Mississippi Valley Credit Union -
Moline, IL

Quick Apply

Job Details

Full-time
$18 - $24 an hour

Benefits

On-site gym

Qualifications

Optimizing workflow processes
Staff supervision
Team member evaluation
Managing teams in a customer support role
Phone communication
Coaching
Staff scheduling
Team scheduling
Performance feedback (performance evaluation method)
De-escalation techniques
Conflict de-escalation
Mid-level
High school diploma or GED
Team development
Employee attendance management
Task prioritization
Quality improvement
Call monitoring
Organizational skills
Credit union experience
Banking product expertise
Process improvement planning
Process management
Leadership
Call center management
Team motivation (leadership skill)
Communication skills
Client interaction via phone calls
Team building

Full Job Description

Join our team as a knowledgeable and passionate Contact Center Supervisor at IHMVCU! This role is perfect for someone who enjoys leading and developing others while ensuring our members receive outstanding service. We believe in fostering a collaborative and supportive work environment where every team member can thrive.

This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility.

Summary of the Position:

The Contact Center Supervisor is responsible for creating a positive and engaging work environment by coaching and motivating team members to deliver exceptional, timely support through phone calls and by managing escalated cases when needed. Success in this role also means maintaining a strong knowledge of Credit Union programs, products, policies, and procedures, and actively sharing communication with the team to keep everyone informed and aligned. If you're a natural problem-solver with a passion for member service, we'd love to hear from you!

The successful candidate should have the following skills/qualifications:

Minimum 2 years of Credit Union, Contact Center or combination in experience/education.
High School diploma or equivalent.
Strong Leadership and Team Building skills to ensure high level of service and satisfaction
Ability to confidently handle complex situations effectively and accurately.
Strong organizational skills with the ability to prioritize, multitask and adapt to change
Ability to evaluate processes and recommend enhancements
Demonstrated proficiency in both oral and written communication. Proven accuracy and attention to detail is a must.

What are some of the responsibilities of a Contact Center Supervisor?

Oversee daily Contact Center operations, ensuring adherence, efficient call handling, and high member satisfaction.
Supervise, coach, and support team members through daily activities, fostering a positive environment built on teamwork, recognition, and constructive feedback.
Monitor calls, provide coaching, and implement ideas to continuously improve the member experience.
Handle escalated calls with professionalism while coaching agents on effective resolution and de-escalation strategies.
Manage schedules, timecards, time off requests, and contribute to performance management including scorecards, reviews, and corrective actions.
Leverage technology and recommend process improvements to optimize efficiency and service quality.
Stay engaged in meetings, training, and projects to support organizational goals, campaigns, and change initiatives.

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits www.ihmvcu.org/careers. Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.

Move Up your career at IHMVCU with this great opportunity!

Physical Requirements:

Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Lifting Demands: Up to 10 lbs.
Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Quick Apply

Refine Your Search

customer service jobs in moline il

Contact Center Supervisor

Inbound Customer Service Agent

Service Coordinator/Scheduler

MLI Customer Service Agent / PT

Front Desk Receptionist

Customer Care Desk Associate

Customer Service Specialist

Student Success Advisor

Front Desk Receptionist

Pharmacy Customer Service Associate

Customer Experience Representative

Cashier (Good4u Customer Care)

Hotel Front Desk Guest Service Agent

Call Center Rep

Customer Service Rep

Front Desk Agent

Airport Agent - Ramp and Customer Service

Hyatt Place East Moline Quad Cities - Front Desk Agent

Front Desk Receptionist

Hotel Front Desk Clerk-Full-Time(Bettendorf)

I want to receive the latest job alert for customer service in moline il

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