Top 8 Remote help desk Jobs in Moncks Corner, Sc

SERVICE DESK TECHNICIAN
Cantey Technology Consulting, LLC —North Charleston, SC
- Full-time
- Research
- Mid-level
- Ability to sit for extended periods
- Mileage reimbursement
- Paid holidays
IT Service Desk Specialist – Level III – CHARLESTON
Systems Plus —Goose Creek, SC
- Email
- 6 years
- Mid-level
- Office
IT Contractor (Level 1/2)
TeamLogic IT, Mt Pleasant, SC —Park Circle, SC
- $35 - $60 an hour
- Contract
- Hybrid work
- Computer literacy
- English
- Mid-level
- Mileage reimbursement
- Work from home
Quick Apply
IT Contractor (Level 2/3)
TeamLogic IT, Mt Pleasant, SC —Park Circle, SC
- $50 - $75 an hour
- Contract
- Hybrid work
- English
- Mid-level
- Windows
- Mileage reimbursement
- Work from home
Quick Apply
Customer Service Engineer (VA ESOM - IRP)
Kentro —North Charleston, SC
- Overtime
- Computer Science
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
11d
IT Help Desk Tier 1 - Bilingual
DEX Imaging —North Charleston, SC
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
SYSTEMS ENGINEER CHARLESTON
Cantey Technology Consulting, LLC —North Charleston, SC
- Full-time
- 5 years
- Research
- Mid-level
- Mileage reimbursement
- Paid holidays

More jobs to discover

Find similar jobs that you might be interested in.

IT Service Desk Specialist – Level III – CHARLESTON
Systems Plus —Goose Creek, SC
Provide hardware support including but not limited to on-site touch labor, troubleshooting, integration, configuration, and installation of authorized hardware,…

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Product Specialist
Health Care Logistics —Grove City, OH
2+ years of experience in a customer-facing product support, implementation, technical account management, or help desk role — or equivalent experience in a…
Quick Apply
7d
Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
$45,000 - $47,500 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for remote help desk in moncks corner, sc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote help desk jobs near moncks corner, sc

System Engineer jobs in North Charleston, SC

Customer Service Representative jobs in North Charleston, SC

IT Support jobs in Goose Creek, SC

Helpdesk Specialist jobs in North Charleston, SC

Front Desk Medical Spa jobs in Nashville, TN

Service Desk Technician jobs in Clearwater, FL

Service Desk Technician jobs in Morrisville, NC

Service Desk Technician jobs in Coppell, TX

Service Desk Technician jobs in Augusta, GA

Region 4 Education Service Center jobs in Houston, TX

Customer Service jobs in Rocky Mount, NC

Credentialing Specialist jobs in Phoenix, AZ

Senior It Specialist jobs in Maryland

Senior It Specialist jobs in Montgomery, AL

It Consultant jobs in New York, NY

Senior It Specialist jobs in Florida

Senior It Specialist jobs in West Sacramento, CA

System Engineer jobs in Jupiter, FL

System Engineer jobs in Plano, TX

Data Engineer jobs in Plano, TX

SERVICE DESK TECHNICIAN

Cantey Technology Consulting, LLC
North Charleston, SC

Apply Now

Job Details

Full-time

Benefits

Internet reimbursement
Mileage reimbursement
Paid holidays
Dental insurance
Paid time off
Cell phone reimbursement
Vision insurance
401(k) matching

Qualifications

Customer communication

Full Job Description

Position Description: Company Overview

Cantey Technology is a leading MSP in the Charleston area. We are growing with locations now in Charleston, Columbia, Greenville/Spartanburg, South Florida, and Roanoke, Virginia. We are looking for talented Service Desk Technicians to add to our team!

Cantey assists industries of all types: Medical, Insurance, Legal, Manufacturing, Education, and Hospitality are just some of the industries we support. This will provide you with an exciting environment to push your skills to the next level and give you a variety of work to keep the position and daily activities fresh, interesting, never boring. You will learn something new every week!

We lead and live by our core values throughout each role in the company and with each of our clients. We want those joining our team to understand the importance of each core value and strive to apply them to each customer.

Cantey Tech Core Values

Client First: Respond quickly and build trust by operating ethically.

Process Oriented: Always think about the next step in the process.

Eager to Learn & Grow: Pick up the ball and run with it. Try new things.

Positive Team Player: Work together to help clients and teammates.

Problem Solver: Find the root cause and fix it.

Position Overview

Service Desk Technicians – Charleston/Remote - Full Time - Exempt

The Service Desk Technicians role is critical to our daily operations and Tier 1/2 resolutions. This position is remote but if located in the Charleston Area, you may go on site when emergencies arise if the ticket is deemed critical enough. Cantey Technology strives to create a work environment that enhances your skills and technical ability, while also allowing for collaboration and professional growth within an ever-changing technology market.

Roles & Responsibilities

Configure, maintain, troubleshoot operating systems, management tools and networking
Research, diagnose and resolve tier 1/2 level technical issues
Write and maintain documentation for Clients as required
Collaborate with team members and clients to resolve technical issues with as little disruption as possible
Monitor, organize and manage ticket assignments
Communicate problems, progress and fixes to Service Desk Team Members
Escalate and work with Tier 2, vCIOs and management as needed.
Provide high level customer service while working with clients both onsite and remote.
Maintain Weekly Deliverables and Follow Company Processes and Procedures
75% weekly Billable Utilization
>35 tickets closed weekly
Turn in time sheets on time and reviewed
Work with the team to answer call from the phone queue balanced to the rest of the team.

Benefits include:

PTO: Years 1-4: 120 hours annually; year 5+: 160 hours annually
40 hours of rollover of PTO allowed per year
Year 7: 2 weeks sabbatical in addition to PTO
7 paid holidays
Competitive Health, Dental, and Vision insurance as well as expanded insurance options
401k Matching program
Mileage Reimbursement
Monthly cell phone/internet stipend
Monthly drawings for gift cards based on positive customer feedback
Tuition and training reimbursement
Provided equipment to equip Techs with needs to complete their job.

Qualifications and Skills

5+ years of experience in Service Desk Role – 3 Years MSP experience preferred
Microsoft Office 365 products and email services
Knowledge of Cisco or Cisco Meraki switching, routing, VPN
Knowledge managing backup software
Experience with ticket management software – ConnectWise Manage preferred
Ability to manage security products including Antivirus, Antispyware, and advanced email security tools
Experience with Managed Services a plus
Outstanding client communications and end-user troubleshooting skills
Calm and helpful demeanor
Detail orientation and the discipline to do proper documentation and keep track of time worked on tickets and timesheets. (This is really important. Again, this is really important.)
Able to handle a high-pressure environment with professionalism and Client First mentality
Minimum Associates Degree or equivalent experience required
Certifications Desired: A+, Network +, Security +

Typical Physical Demands:

Requires the ability to sit for long periods of time
May be required to lift up to 60 pounds
Requires normal range of vision and hearing

Other important information:

Working hours will be 8 AM to 5 PM M-F
Typical workweek is 40-45 hours based on client demand. Sometimes we may have to work past our end time to put Clients first when necessary or to update our ticket queue.
Service Desk Technicians are required to participate in on-call rotation where you will be on call for emergencies and after-hours support for a week once every 7 to 8 months (at year 6 of employment, you are removed from the on-call rotation)

Apply Now

Refine Your Search

remote help desk jobs in moncks corner, sc

SERVICE DESK TECHNICIAN

IT Service Desk Specialist – Level III – CHARLESTON

IT Contractor (Level 1/2)

IT Contractor (Level 2/3)

Customer Service Engineer (VA ESOM - IRP)

IT Help Desk Tier 1 - Bilingual

SYSTEMS ENGINEER CHARLESTON

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for remote help desk in moncks corner, sc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected