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Customer Success Specialist

PESI -
Eau Claire, WI

Apply Now

Job Details

5 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Outlook
Research
Technical Proficiency

Full Job Description

Join our team!

Are you looking for an opportunity to join one of the top employers in the Chippewa Valley?

We are always looking for motivated and talented individuals to become a part of our dynamic team! With a variety of roles available across multiple departments, we offer opportunities for growth, collaboration, and professional development.

As a valued team member, you’ll be joining a company that is committed to fostering a positive, inclusive work environment, while also providing you with the support and resources to succeed. Whether you’re just starting your career or looking for the next step in your professional journey, we would love to hear from you.

At PESI, we connect with millions of professionals every day, providing advanced training that empowers them to bring hope and healing to those they serve. Our work is driven by a greater purpose—to enhance lives by sharing knowledge that makes a meaningful difference. Our mission is to bridge the gap between knowledge and need by equipping mental health and healthcare professionals around the world with innovative, cutting-edge education that improves client outcomes.

Our success starts with our people. We listen, we learn, and we strive to exceed the expectations of our customers, colleagues, and partners.

We value directness and trust: we operate with honesty, integrity, and transparency in all of our relationships—both within our organization and beyond.

We foster an entrepreneurial spirit: our team members take ownership of their roles, thinking and acting as if they’re running their own business.

We prioritize innovation and creativity: continuous learning and a willingness to grow through experimentation are what drive us forward in our mission to connect knowledge with those who need it most.

If you're passionate about making a meaningful impact and want to be part of a purpose-driven, innovative team—we'd love to have you join us.

Please email your resume to [email protected].

Customer Success Specialist

Overview the Customer Success Team:
Passionate about helping people? Join our growing Customer Success Team at PESI where we provide amazing and personalized customer support for behavioral health, rehab, and healthcare professionals around the world! Make a difference as we provide Best-In-Class customer service by being
empowered to do what’s best for our customers each and every day, so they can provide services to tens of thousands of clients a year.

What You Will Be Doing: (responsibilities)

Gather customer information, access and fulfill customer needs, educate the customer where applicable, and document interactions in our systems
Monitor and handle a wide variety of incoming phone and e-mail requests from customers
Evaluate and identify opportunities to drive process improvements that positively impact the customer experience
Provide technical support for accessing online registrations and online programs
Take payment information and other pertinent information such as addresses and phone numbers
Assist customers in making purchasing decisions
Collaborate with other departments by working on projects outside of the customer service area
Work during your scheduled Mon-Fri hours and the occasional overtime as needed (currently hiring for 9am-6pm central time shift)
Responsible for other duties as assigned

What You Bring to the Team: (skills and requirements)

Associate degree and/or equivalent work experience in customer service/support 1+ years of experience in a customer service or help desk capacity strongly preferred
A passion for excellence in helping and working with customers
Ability to communicate clearly and professionally, both written and verbal
Capacity to research and resolve complex customer issues and are comfortable making decisions independently
Possess a strong work ethic and team player mentality
Must type a minimum of 35 WPM
Possess the skill and ability to quickly pick up new technologies and software
The ability to handle a variety of customer dispositions
You’re flexible with change and comfortable working in the grey
Computer proficiency in Microsoft Office, Microsoft Outlook, and Adobe Reader
High-speed internet required if working remotely

What Would Thrill Us:

Experience working with multiple computer systems
Knowledge of various webinar delivery platforms, i.e., Zoom
Involvement and success in a fast-paced, quickly changing environment
Knowledge of technical support issues related to internet connectivity and PC troubleshooting experience
Prior leadership and/or training roles

What We Do:

At PESI, we reach millions of professionals daily, offering them advanced training so that they can help others to achieve hope and healing. Our work has a deeper purpose; one that contributes to improving the quality of life of others. Our mission is to connect knowledge with need; we help clinicians, in the mental health and healthcare fields, throughout the world expand their knowledge through delivering innovative and cutting-edge training that helps them to improve the outcomes of their clients’ lives.

How We Do It:

Our people create our success: We listen and we learn, and we strive to meet or exceed the expectations of our customers, associates and vendors.

We go direct and assume competence: We expect open, honest and ethical relationships both internally and externally.

We encourage you to be an entrepreneur: Our associates view their position or area as if it were their own business, and make decisions accordingly.

We aim for innovation and creativity: Continuous improvement and falling forward is what facilitates our ability to meet our mission of connecting knowledge with need.

Candidates must be able to provide proof of eligibility to work in the United States following an offer of employment.

Please email your resume to [email protected].

Equal Employment Opportunity
PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

Featured Pay & Benefits

Discover the comprehensive pay and benefits programs offered to PESI team members. These programs are designed to support your well-being and ensure you have the resources you need to thrive both professionally and personally.

Remote, hybrid and In-office

Most positions at PESI offer flexible work options, including remote, hybrid, and in-office arrangements, allowing you to choose the setup that best fits your lifestyle and needs.

Generous Benefits Package

PESI’s generous benefits package includes Medical, Dental, and Vision coverage, access to an near site clinic and healthcare navigation, an Employee Assistance Program (EAP), and employer-paid Life Insurance and Short- and Long-Term Disability for your peace of mind. TiC information

Paid Time Off (PTO) and Holiday Pay Programs

PESI offers generous Paid Time Off (PTO) and Holiday Pay programs to ensure you have the time you need to rest, recharge, and enjoy life outside of work.

Incentive Plan

PESI's Incentive Plan rewards your hard work and dedication with opportunities for performance-based incentives and recognition.

401k Plan

PESI Offers a 401k plan with an employer contribution, above market match and immediate vesting, helping you build your financial future from day one.

Professional Development

PESI provides professional development opportunities and tuition assistance to help you grow in your career and achieve your educational goals.

Our Culture

At PESI, we are driven by a deeper purpose—connecting knowledge with need—empowering millions of professionals worldwide with advanced training that improves lives, fosters hope and healing, and supports continuous growth, collaboration, and learning within our global community.

Apply Now

Refine Your Search

helpdesk support jobs in mondovi wi

Customer Success Specialist

Desktop Support II

Help Desk Supervisor

Desktop Support Engineer (Dispatch /Part-Time) – Eau Claire, Wisconsin

Desktop Support Engineer (Dispatch /On-call)

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Join our team!

Customer Success Specialist

Featured Pay & Benefits

Remote, hybrid and In-office

Generous Benefits Package

Paid Time Off (PTO) and Holiday Pay Programs

Incentive Plan

401k Plan

Professional Development

Our Culture

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