Top 1 Resort night auditor Jobs in Monkey Island, Ok

Hotel Night Auditor
Shangri-La —Monkey Island, OK
- $15 - $16 an hour
- Extended hours
- 18 years or older
- Ability to walk for extended periods
- High school diploma or GED
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Experience - ideally, you’ll have spent at least one year in a front desk or guest service position. Start every stay right by swiftly checking guests in and…
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Hotel Night Auditor
Shangri-La —Monkey Island, OK
Inform guests of all required information and be prepared to answer questions the guest may pose regarding the resort or local area attractions.
$15 - $16 an hour
Quick Apply

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Responsible for the oversight of specific night audit duties including checking and correcting the hotel’s guest ledger, ensuring cash, check or credit card…
Night Auditor
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Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Attend all hotel required meetings and trainings.

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Hotel Night Auditor

Shangri-La -
Monkey Island, OK

Quick Apply

Job Details

Part-time
$15 - $16 an hour

Qualifications

Chemical handling safety procedures
Hotel and accommodations payment processing
Phone communication
Night audit
Chemical handling
Direct client contact
Filing
Answering guest questions
High school diploma or GED
Hotel room assignment management
Hotel and accommodations guest complaints handling
Data accuracy checks
Hotel daily report preparation
Balancing end-of-day transactions
Material handling safety practices
Entry level
Chemical safety protocols
Under 1 year
Client interaction via phone calls

Full Job Description

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for a Hotel Night Auditor. Are you looking for a rewarding job? We're hiring an enthusiastic and hardworking individual to join our team! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

POSITION

Hotel Night Auditor

JOB DESCRIPTION

Under direct supervision of the Front Desk Manager, responsible for management of hotel desk operations when Supervisor and/or Front Desk Manager are not on duty.

REPORTS TO

Front Desk Manager

KEY RESPONSIBILITIES

Provides a friendly and courteous guest/employee contact experience.
Undertake a review of end-of-day receivables against logged reports
Edit all reports to ensure accuracy and full completion
Investigate any anomalies found between daily reports and receivables
Inform guests of all required information and be prepared to answer questions the guest may pose regarding the resort or local area attractions.
Maintain detailed knowledge of resort services and hours of operations.
Record reservations received verbally or in writing and enter into hotel computer system.
Check guest in and out of hotel, settling accounts with established procedures.
Quote rates and room availability in accordance with established procedures.
Follow appropriate procedures to process or cancel reservations.
Follow established phone etiquette procedures.
File, retrieve, and update reservations and related reports.

QUALIFICATIONSSKILLS

High school diploma or equivalent preferred.
Related experience is preferred but not required.
Must be 18 years of age or older.
Must be able to maintain professional status through interface with customers, management, and co-workers.
Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

PERFORMANCE STANDARDS

Customer Satisfaction

Serve as a guest relations ambassador and deliver high-level service.
Uphold Shangri-La's professional, courteous, and guest-focused standards.

Work Habits

Maintain punctuality, adaptability, and a proactive problem-solving attitude.

SafetySecurity

Follow all safety policies, emergency procedures, and chemical handling protocols.
Report hazards and practice safe lifting and kitchen safety procedures.

WORK ENVIRONMENT

The duties of this position are primarily performed in indoor climate conditions.

Quick Apply

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resort night auditor jobs in monkey island, ok

Hotel Night Auditor

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