Top 311 Service manager Jobs in Monmouth Junction, Nj

Customer Service and Logistics Manager
Hermann Services —Monmouth Junction, NJ
- $80,000 - $100,000 a year
- Office
- Analysis skills
- Supervising experience
Service Manager
Cintas —Piscataway, NJ
- $78,200 - $103,985 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Service Manager - Heavy Equipment
Modern Group —Edison, NJ
- From $90,000 a year
- Overtime
- ASE Certification
- Clean driving record
- Mechanic experience
- Health savings account
- Health insurance
Quick Apply
14d
Field Service Coordinator
Confidential —Levittown, PA
- $28 - $35 an hour
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
HVAC Service Manager
Masis Professional Group —Trenton, NJ
- $42 - $47 an hour
- 7 years
- Customer service
- Business development
Quick Apply
Service Manager - Freehold
honeygrow —Freehold, NJ
- $17.50 - $18.50 an hour
- Email
- 18 years or older
- ServSafe
- Ability to walk for extended periods
- Commuter assistance
- Health insurance
Quick Apply
Automotive Service Manager
Confidential —Union, NJ
- $150,000 a year
- Extended hours
- ASE Certification
- Sales
- Dealership
- Health insurance
- Dental insurance
Quick Apply
Service Manager - Middlesex County, NJ
honeygrow —Piscataway, NJ
- $17.50 - $18.50 an hour
- Email
- 18 years or older
- ServSafe
- Ability to walk for extended periods
- Commuter assistance
- Health insurance
Quick Apply
Senior / Lead Customer Service Representative
Slice Merchant Services —Holmdel, NJ
- $20 - $25 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Resident Experience Manager - The Meadows Graduate Housing
American Campus Communities —Princeton, NJ
- $48,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid parental leave
- Health savings account
Quick Apply
Service Manager - Old Bridge
honeygrow —Old Bridge, NJ
- $17.50 - $18.50 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply
Industrial Field Service Manager - Mechanical & Piping
Masis Professional Group —Trenton, NJ
- $100,000 - $120,000 a year
- Full-time
- Construction site
- Driver's License
- Trade school
- Health insurance
- Dental insurance
Quick Apply
Banking / Financial Services Servicenow Presales Lead - Hybrid working Edison, NJ, USA
Platform 6 Ltd —Edison, NJ
- $240,000 a year
- Salesforce
- Travel
- Senior level
- 401(k)
Quick Apply
Assistant General Manager - Freehold
honeygrow —Freehold, NJ
- $21.00 - $23.50 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply
Assistant General Manager - Middlesex County, NJ
honeygrow —Piscataway, NJ
- $21.00 - $23.50 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply
Tier 1 Provisioning Engineer (Telecom)
Spectrotel —Freehold, NJ
- Monday to Friday
- Mid-level
- Warehouse
- Trade school
Quick Apply
Assistant General Manager - Hamilton
honeygrow —Trenton, NJ
- $21.00 - $23.50 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply
Lead Field Service Technician- Amazon TEB6 Cranbury, NJ
Plug Power Inc. —Cranbury, NJ
- $24.50 - $25.50 an hour
- Full-time
- Clean driving record
- Microsoft Outlook
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
14d
Service Manager - Rutgers
honeygrow —New Brunswick, NJ
- $17.50 - $18.50 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply
Assistant General Manager - Rutgers
honeygrow —New Brunswick, NJ
- $21.00 - $23.50 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply

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Customer Service and Logistics Manager

Hermann Services -
Monmouth Junction, NJ

Apply Now

Job Details

$80,000 - $100,000 a year

Qualifications

Customer communication
Customer relationship building
Managing teams in a customer support role
Team leadership
Spreadsheets
Warehouse management system
Team development
Supervising experience
Customer relationship management
Conflict management
Productivity software
Analytics

Full Job Description

Purpose of Position : The Customer Service Manager is responsible for leading and developing a team of Customer Service Representatives (CSRs) within a fast-paced third-party logistics (3PL) environment.

This role ensures exceptional customer service delivery, operational excellence, and customer satisfaction through effective team leadership, process improvement, and cross-functional collaboration.

The Customer Service Manager serves as the primary escalation point for customer concerns and partners closely with transportation, brokerage, and account management teams to ensure efficient execution of customer requirements and service level commitments.

Essential Functions:

Team Leadership & Development

Lead, coach, and develop a team of Customer Service Representatives.
Establish performance expectations and conduct regular performance reviews.
Monitor workload distribution and staffing levels to ensure optimal service coverage.
Provide training and onboarding for new team members.
Foster a culture of accountability, continuous improvement, and customer focus.

Customer Relationship Management

Serve as the primary escalation point for customer inquiries, issues, and complaints.
Build and maintain strong customer relationships by delivering exceptional service and responsiveness.
Conduct regular customer business reviews and service discussions as needed.
Ensure customer requests are handled accurately, professionally, and within established service level agreements (SLAs).

Operational Coordination

Partner with warehouse operations, transportation, inventory control, brokerage, and account management teams to resolve issues and support customer requirements.
Monitor order fulfillment, shipping activities, inventory discrepancies, transportation exceptions, and service failures.
Ensure customer requirements are communicated effectively across operational teams.
Support implementation and onboarding of new customers and business expansions.
Coordinate service recovery efforts and communicate resolution plans for customer-impacting events.

Brokerage Management

Support and oversee customer-facing brokerage activities to ensure successful execution of transportation services.
Serve as a liaison between customers, carriers, brokers, and internal transportation teams to facilitate timely and accurate freight movement.
Monitor carrier performance, service levels, and capacity availability to support customer commitments and operational requirements.
Collaborate with transportation and brokerage teams to resolve shipment delays, freight exceptions, and service failures.
Ensure accurate and timely communication of shipment status, freight visibility, and issue resolution to customers.
Develop and maintain positive carrier and transportation partner relationships to support capacity, service reliability, and business growth.
Review transportation performance, freight costs, and service trends to identify opportunities for operational improvement and cost efficiencies.
Support carrier compliance initiatives, transportation documentation requirements, and adherence to regulatory standards.
Partner with transportation leadership to optimize routing, improve service performance, and support continuous improvement initiatives.

Performance Management & Reporting

Track and analyze customer service KPIs, including:
- Order Accuracy
- On-Time Shipment Performance
- Customer Satisfaction Scores
- Response and Resolution Times
- Open Issue Management
- Freight Service Performance
- Carrier Performance Metrics
Identify trends and implement corrective actions to improve service performance.
Prepare and present operational and customer service reports to leadership and customers.

Process Improvement

Identify opportunities to improve customer service processes and operational efficiencies.
Lead continuous improvement initiatives to enhance customer satisfaction and productivity.
Develop and maintain standard operating procedures (SOPs).
Support system enhancements and process automation efforts.
Recommend process improvements related to transportation execution, shipment visibility, and issue resolution.

Compliance & Quality

Ensure compliance with company policies, customer requirements, and regulatory standards.
Maintain accurate documentation and records related to customer accounts, transportation activities, and service issues.
Promote adherence to quality standards and operational best practices.

Requirements :

Education

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field preferred.
Equivalent combination of education and relevant experience may be considered.

Experience

5+ years of experience in customer service, logistics, supply chain, transportation, or 3PL operations.
2+ years of supervisory or management experience leading customer service teams.
Experience supporting warehouse distribution, transportation, fulfillment, or brokerage operations preferred.
Experience working with WMS, TMS, ERP, freight management platforms, and customer portals.
Experience with carrier management, transportation coordination, or freight brokerage operations strongly preferred.

Knowledge, Skills & Abilities

Strong leadership and team development skills.
Excellent customer relationship management capabilities.
Strong problem-solving and decision-making skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite, particularly Excel.
Experience with Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).
Knowledge of transportation operations, carrier management, and freight brokerage practices.
Strong analytical and reporting skills.
Exceptional verbal and written communication skills.

Key Performance Indicators (KPIs)

Customer Satisfaction (CSAT)
On-Time Delivery Performance
Order Accuracy
Customer Issue Resolution Time
SLA Compliance
Team Productivity Metrics
Customer Retention
Employee Engagement and Retention
Carrier On-Time Performance
Load Coverage Success Rate
Freight Cost Management
Transportation Service Failure Resolution

Leadership Competencies

Customer Focus
Strategic Thinking
Collaboration
Accountability
Change Management
Continuous Improvement
Coaching & Development
Results Orientation
Relationship Management
Negotiation and Influencing Skills

Working Conditions/Physical Requirements

Primarily office-based in a warehouse or distribution center environment.
May require periodic warehouse floor presence to support operational activities.

DISCLAIMER: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Reasonable accommodation may be made to qualified disabled individuals for the performance of essential duties and responsibilities.

FLSA Status: Exempt
Reports To: VP of Transportation
Direct Reports: Customer Service Representatives (CSRs) and/or Customer Service Leads, as applicable.

Apply Now

Refine Your Search

service manager jobs in monmouth junction, nj

Customer Service and Logistics Manager

Service Manager

Service Manager - Heavy Equipment

Field Service Coordinator

HVAC Service Manager

Service Manager - Freehold

Automotive Service Manager

Service Manager - Middlesex County, NJ

Senior / Lead Customer Service Representative

Resident Experience Manager - The Meadows Graduate Housing

Service Manager - Old Bridge

Industrial Field Service Manager - Mechanical & Piping

Banking / Financial Services Servicenow Presales Lead - Hybrid working Edison, NJ, USA

Assistant General Manager - Freehold

Assistant General Manager - Middlesex County, NJ

Tier 1 Provisioning Engineer (Telecom)

Assistant General Manager - Hamilton

Lead Field Service Technician- Amazon TEB6 Cranbury, NJ

Service Manager - Rutgers

Assistant General Manager - Rutgers

I want to receive the latest job alert for service manager in monmouth junction, nj

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