Top 32 Helpdesk support Jobs in Monona Wi

IT Help Desk Specialist II
University of Wisconsin System —Madison, WI
- $24 - $28 an hour
- Online Application
- Mid-level
- Office
- Windows
- Health insurance
13d
Jr. End User Support Analyst
Zoll Medical Corporation —Deerfield, WI
- $25 - $33 an hour
- High school diploma or GED
- Travel
- Conflict management
Help Desk Customer Service Representative (LTE - Multiple Vacancies)
State of Wisconsin - Elections Commission —Madison, WI
- $20 - $24 an hour
- 12 hour shift
- Microsoft Excel
- Microsoft Outlook
- Office
Support Representative I (Madison, WI)
SameGoal Inc —Madison, WI
- $60,000 - $70,000 a year
- Full-time
- Background check
- Writing skills
- English
- Disability insurance
- Health insurance
Quick Apply
Desktop Support Specialist
Auxiant —Madison, WI
- Full-time
- Computer Science
- Research
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Support Coordinator
Esker —Middleton, WI
- $19.19 - $24.00 an hour
- Hybrid work
- Computer Science
- Office
- Experience equivalent to degree accepted
- Profit sharing
- Paid time off
Quick Apply
Customer Support Technician
Rigbot —Madison, WI
- Computer science
- Computer Science
- Bachelor of Science
Telecommunications Specialist
State of Wisconsin - Military Affairs —Madison, WI
- $42.50 - $46.65 an hour
- Online Application
- Background check
- Mid-level
- Office
- Free parking
- Wellness program
12d
IT Support Engineer
Younger Enterprise Systems LLC —Madison, WI
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Google Workspace
- 5 years
- English
- Health insurance
- Paid time off
Quick Apply
Customer Experience Professional
BostonFAM d.b.a Ashley | Furniture & ApplianceMart —Madison, WI
- From $18 an hour
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Paid parental leave
Quick Apply
Field Technician
Summit Credit Union —Cottage Grove, WI
- Mid-level
- Office
- Windows
SYSTEMS COORDINATOR
WISCONSIN HOUSING & ECONOMIC —Madison, WI
- $61,469 - $75,535 a year
- Email
- Computer Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
10d
Information Security Analyst I
Arrowhead Pharmaceuticals —Madison, WI
- $65,000 - $80,000 a year
- Computer science
- Computer Science
- Windows
Systems Administrator - Windows Server + M365
Flad Architects —Madison, WI
- Email
- Hybrid work
- Research
- Mid-level
- Office
- Free parking
- Paid holidays
Student Information Systems Analyst
The Medical College of Wisconsin, Inc. —Madison, WI
- Weekends as needed
- Hybrid work
- Oracle
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Full Time Information Technology Manager
Behavioral Health Clinic —Madison, WI
- $80,000 - $110,000 a year
- Full-time
- Computer Science
- Customer service
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
19h
Client Services Manager
Wisconsin Foundation and Alumni Association —Madison, WI
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Inventory management
Product Engineer
Denari —Madison, WI
- Full-time
- Hybrid work
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
AI Technical Lead
University of Wisconsin–Madison —Madison, WI
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- Google Workspace
- HIPAA
- Research
- Paid holidays
- Paid time off
13h
Operations Manager
HEALTHPLANONE, LLC —Madison, WI
- Full-time
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply

I want to receive the latest job alert for helpdesk support in monona wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support jobs near monona wi

Desktop Support Technician jobs in Madison, WI

Customer Experience Specialist jobs in Madison, WI

Customer Service Representative jobs in Madison, WI

IT Support jobs in Madison, WI

Operations Manager jobs in Madison, WI

Information Security Analyst jobs in Madison, WI

Systems Administrator jobs in Madison, WI

Client Services Manager jobs in Madison, WI

Product Engineer jobs in Madison, WI

Helpdesk Specialist II jobs in Madison, WI

Systems Analyst jobs in Madison, WI

Information Technology Manager jobs in Madison, WI

Lead Medical Assistant jobs in Chicago, IL

Technical Writer jobs in Houston, TX

Technical Lead jobs in Albuquerque, NM

Technical Sales jobs in Greenville, SC

Technical Support jobs in El Paso, TX

Technical Lead jobs in California

Technical Lead jobs in Mountain View, CA

Technical Lead jobs in Florida

IT Help Desk Specialist II

University of Wisconsin System -
Madison, WI

Apply Now

Job Details

Full-time
$24 - $28 an hour
13 days ago

Benefits

Health insurance

Qualifications

Direct client contact
Equipment troubleshooting
Windows
Microsoft Office
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Computer management
Desktop applications
Desktop administration

Full Job Description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title:

IT Help Desk Specialist II

Job Category:

University Staff

Employment Type:

Regular

Job Profile:

IT Help Desk Specialist II

Job Duties:

The IT Help Desk Specialist (official title: IT Help Desk Specialist II ) serves as the first point of contact for customers seeking technical assistance . The IT Help Desk Specialist will work onsite providing help desk support to both onsite and remote users .

Key Job Responsibilities:

HELP DESK AND WORKSTATION MANAGEMENT

Provide high-quality customer service for a wide range of computing technologies, including desktop computers, laptops, mobile devices, phones (mobile and VoIP), printers, operating systems, software applications

Respond to, troubleshoot, and resolve ticketed issues

Communicate with end users in a professional and timely manner for all incidents and requests

Troubleshooting by email, phone, ticketing system, IM, and remote access software

Identify trends in incidents and initiate responses to widespread issues

Strive to resolve all assigned tickets and only escalate those that require specialized knowledge outside of own areas of expertise

Escalate tickets as necessary

Perform setup and configuration of end user devices

Install and configure hardware, operating systems, and software

Manage workstation fleet inventory, keeping CMDB up to date

Deliver and setup hardware to users

Create and deliver reports to leadership

Provide guidance and trainings to end-users as needed for new and existing hardware, operating systems, and software packages

Maintain awareness of trends and regulations to ensure effectiveness and compliance

Manage equipment lifecycle, commissioning, decommissioning, and e-waste recycling

Knowledge, Skills, Abilities

Excellent organizational and time management skills.

Ability to work collaboratively with others on common goals, projects, and tasks

Ability to professionally communicate with small and large groups of stakeholders

Ability to maintain clear and thorough records of support tickets, resolutions, and user interactions

Knowledge of best practices for cybersecurity, such as password management, phishing awareness, and compliance requirements.

Excellent analytical and problem-solving skills

Demonstrated interpersonal skills to work effectively both in a team environment and independently to successfully perform work assignments

Demonstrated ability to collaborate with both tech savvy and non-tech savvy audiences

Experience prioritizing multiple assignments and managing workload

Department:

The Office of Learning & Information Technology Services (OLITS) is dedicated to supporting the use of technology to enhance the teaching and learning mission of the UW System institutions. OLITS staff have responsibility for systemwide collaboration and enhancement of six major areas of Information Technology: 1) overall systemwide IT planning 2) technology for teaching and learning, library automation and collections enhancement 3) support for major IT infrastructure and administrative systems 4) wide area networking issues 5) information security and policy, and 6) research and development in emerging technologies .

In addition, OLITS develops and supports information technology systems and services that allow UW System Administration staff to perform their responsibilities effectively and efficiently.

Compensation:

The IT Support Specialist ( official title: IT Help Desk Specialist II ) is a full- time hourly ( non-exempt ) university staff position .

Well-qualified candidates can expect a starting rate between $ 24 . 00 - $ 28 . 00 per hour commensurate with the candidate’s education, related experience, and qualifications.

Required Qualifications:

Two (2) or more years experience providing technical support to end users using Windows and Mac workstations
Two (2) or more years experience installing and troubleshooting hardware a software in a professional setting
T wo (2) or more years experience supporting common business applications such as Microsoft 365 suite, Web Conferencing tools, Adobe, etc.
Two (2) or more years experience providing high-quality customer service and maintaining excellent communication

Preferred Qualifications:

Two (2) or more years experience with account management systems such as Active Directory
Two (2) or more years experience with enterprise endpoint management tools, such as Microsoft Intune and/or Jamf
Experience utilizing ITIL principles including incident management, change management and service request management
Experience providing technical support in a higher education environment
Experience with user education, training and creating support documentation

Work Location:

The office is located at 780 Regent St. in Madison, WI. Due to the nature of this position, the incumbent will work 100% on site with no possibility for remote work.

How to Apply:

Applicant screening will begin immediately and be ongoing through August 2 , 2026 . However, applications may be accepted until the position has been filled . To receive full consideration, applicants are required to apply online and provide in PDF format a Resume and Cover letter addressing your experience and education as it applies to all minimum and preferred qualifications.

Contact Information:

Questions may be addressed to Kristina Williston, HR Generalist, at [email protected]

Accommodation Request

If you need to request an accommodation because of a disability, you can find information about how to make a request by contacting [email protected] .

Criminal Background Check and Reference Check Policy

This offer of employment is conditional pending the results of a criminal background check and a reference check process that includes questions regarding employee misconduct, sexual violence, and sexual harassment. If you have prior work history within the past 7 years with the Universities of Wisconsin, your personnel file will also be reviewed for employee misconduct. If the results are unacceptable, the offer will be withdrawn or, if you have started employment, your employment will be terminated.

Employment Authorization

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on, before, or after the effective date of appointment.

Confidentiality

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7) .

Benefits Information

Universities of Wisconsin employees receive an excellent benefits package. To learn more about the benefits package, review the Faculty, Academic Staff & Limited Appointees or University Staff Please see this link for total compensation information: Universities of Wisconsin Health & Retirement Contributions Estimator to provide you with total compensation information.

Clery Act information

The Universities of Wisconsin provides statistics on campus crime in its Annual Security Report. For more information on university campus statistics see https://www.wisconsin.edu/compliance/clery/ .

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.

Apply Now

Refine Your Search

helpdesk support jobs in monona wi

I want to receive the latest job alert for helpdesk support in monona wi

Explore jobs in more locations

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title:

Job Category:

Employment Type:

Job Profile:

Job Duties:

Key Job Responsibilities:

Department:

Required Qualifications:

Preferred Qualifications:

Work Location:

How to Apply:

Contact Information:

Accommodation Request

Criminal Background Check and Reference Check Policy

Employment Authorization

Confidentiality

Benefits Information

Clery Act information

UW is an Equal Opportunity Employer